Customer Ratings & Reviews
- Model:
- GA03901-US
- SKU:
- 6520787
Rating by feature
- Setup
Rating 4.6 out of 5 stars
- Range
Rating 4.5 out of 5 stars
- Signal Strength
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the product for its impressive speed, ease of use, and overall performance, which is significantly enhanced by its Wi-Fi six backhaul. Users also frequently highlight the excellent coverage, range, and signal strength, noting that the setup process is straightforward and the design is sleek. While the vast majority of feedback is positive, a small number of users reported occasional connectivity issues and concerns regarding compatibility with older hardware. Additionally, some customers feel that the product is somewhat expensive.
This summary was generated by AI based on customer reviews.
Absolutely the Best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install. Made a big difference in quality of reception for my security cameras.
I would recommend this to a friend- Pros mentioned:Setup
Quick!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and it practically sets itself up! No hassles so far and it’s been a few months!
I would recommend this to a friend - Pros mentioned:Ease of use
Success!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Another Google product that works as advertised! Easy setup, works well with our Starlink, Ring security cams and Schlage door lock.
I would recommend this to a friend - Pros mentioned:Coverage
Google nest
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great internet coverage. Miss the voice feature. Not sure why it was removed. Guess to force you to buy another product. Also found geek squad unable to answer questions about product
No, I would not recommend this to a friendBrand response from Google Team
Posted .Thanks for sharing your thoughts on the Nest Wifi Pro, MaryH. We’d be happy to get additional feedback and answer any questions you may have about the device — when you’re ready, reach out to us here: https://support.google.com/googlenest/gethelp?
- Pros mentioned:Setup
So far a flawless product!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A quick and easy installation! It has worked flawlessly since without any need for tinkering! Great product!
I would recommend this to a friend - Pros mentioned:Coverage
Excellent Mesh Coverage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup, great coverage throughout our home with over 5000 square feet
I would recommend this to a friend Meh, marginal upgrade
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve used both it’s predecessors Google WiFi & Nest WiFi. I expected more, understanding WiFi 6 vs non-wiFi 6 devices. In my envoronment, my testing produced a minimal upgrade. Therefore, at $399 considering returning. App & network setup almost identical in it’s positives & it’s limitations on the Google home app. If you’re familiar with this family of products, you’ll feel at home. Lastly, did not love shinny new look.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi OJSilk, thanks for sharing your review. We're sorry to learn that your experience with Nest Wifi Pro didn't meet your expectations when it comes to the performance and design of the device. If you're willing to give it another go before you return the device, we recommend that you reach out to our support team so we can better identify the issue and help improve the performance of your Nest Wifi Pro. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Overall performance
Great WiFi
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the previous generation and this is a step up in performance. Would recommend.
I would recommend this to a friend They work great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up and have been very reliable, maintain 500-700mbps accross 2 hops of mesh points.
I would recommend this to a friendNest Wifi stinks go with Asus
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been a Google over Apple person for 20 years. I always try the new google products and I am always disappointed. Besides my Samsung phones. I purchased the Nest Wifi Router and 4 extra pucks/satellites. This system kept crashing, it would randomly disconnect from the internet for 5 or 10 minutes. The wifi connection would have full bars but no internet connection. When trying to troubleshoot google would blame Verizon and Verizon would blame Nest. I had 5 tech support visits from Verizon they replaced the Router, removed the router, replaced the ONT, checked all cat6, made me switch my switch. By the time I couldnt take it anymore I asked google for a refund and they refused saying i just passed the refund window regardless if the trouble shooting started in the window. I ended up taking all the units put and putting in an ASUS router and statilite. It now works perfect and i have 5 Nest paperweight. Long story short save the time skip Nest Wifi.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello LTan, thanks for being an avid user of Google devices, and for sharing the details of your feedback on the Nest Wifi Pro. And it’s unfortunate to hear of your disappointing experience. We can imagine how much time and effort you’ve put on this, and we’re sorry for the inconvenience this issue has caused you. We care about your experience, and we hope you can consider giving us another chance to help. Please share with us your recent case contact reference so we can continue our investigation, here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Overall performance
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy and works with Apple products as well and google
I would recommend this to a friend Excellent dwvice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent so far. This performs well and looks also very well.
I would recommend this to a friend- Pros mentioned:Ease of use
Best Mesh system
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best mesh system on the market for the price. So customizable and easy to use.
I would recommend this to a friend - Pros mentioned:Overall performance
Google pro
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its awesome. Works great.i would recamind this to everyone.
I would recommend this to a friend - Pros mentioned:Coverage
Mesh review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Provides great coverage for our 1700 sf house w finished basement
I would recommend this to a friend Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from google wifi, no problems with installation and wifi is great.
I would recommend this to a friend- Pros mentioned:Ease of use
Buy it !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install and fast! So far I love it it’s worth every penny you won’t regret it
I would recommend this to a friend - Pros mentioned:Ease of use
Nice little network.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great wifi network. Great range. Easy setup. Capabilities of the product exceed the throughput of my current ISP.
I would recommend this to a friend - Pros mentioned:Overall performance
Very nice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great very good, plug it in and was ready to go.
I would recommend this to a friend - Cons mentioned:Connectivity
Would NOT recommend, not reliable
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In short: DO NOT BUY IT. Bought this mesh system in July and after 4 months, I started to experience constant high latency, and random packet loss. Sometimes the ping can be as high as 2000ms (when connecting directly through the ethernet from modem, I get consistent <8ms latency, but if I connect with the router, even directly through ethernet, I got random super high latency). I was not able to even finish a sentence in video calls. Very disappointed with this router. It’s 2023 and a $200+ router is not even as reliable as a $20 cheap one 15 years ago. I took the unit to Best Buy and they refused to give refund or replacement and redirected to Google customer service. Then I talked at least 10 hours back and forth with Google customer support to go through trouble shooting and they still refused to think it’s a defect unit and won’t give me a refund or replacement. In the mean time I bought another router and it worked perfectly fine. Not worth the money, time and effort on this Google router at all.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Asdf. We appreciate your review. We sincerely apologize for the frustration and inconvenience you've experienced with the Nest Wifi Pro system. Your feedback is important to us, and we're sorry to hear about the issues you've encountered. It's disheartening to learn about the high latency, packet loss, and connectivity problems you've faced, especially during video calls and we understand the impact on your daily activities. We truly regret any disruption it has caused. To assist you further, we would appreciate an opportunity to investigate your concern. We recommend reaching out to our dedicated team of specialists o n the Google Help page here: https://support.google.com/googlenest/gethelp