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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1641 reviews

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Rating by feature

  • Setup

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.5 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers praise the product for its impressive speed, ease of use, and overall performance, which is significantly enhanced by its Wi-Fi six backhaul. Users also frequently highlight the excellent coverage, range, and signal strength, noting that the setup process is straightforward and the design is sleek. While the vast majority of feedback is positive, a small number of users reported occasional connectivity issues and concerns regarding compatibility with older hardware. Additionally, some customers feel that the product is somewhat expensive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 1,641 reviews
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good and easy to set up amazing wifi for a fair price

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google Nest is Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The NEST is an excellent product. We were able to get WiFi throughout our 3-story home with the three pack. Love it and highly recommend.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not so great yet!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a 1gb fiber connection. I'm only getting 250-300mbps on all points. (I disconnected the 2 points and ran a speed test just from the main point that is plugged directly into modem with cat6 cable. Still only 250-300mbps. My old nest wifi was getting 500-600mbps. Google needs to fix this. I can return mine by Jan 14th to Best Buy. If there is no improvement within that time, I will be returning this and going to something else. I only upgraded to wifi pro because, my nest wifi points kept disconnecting or losing signal which was disappointing as well. Hopefully they have a fix soon! Thank goodness for Best Buys return policy!

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi AnthonyH, thanks for sharing your feedback with us. We're sorry to hear you're having issues with your Nest Wifi Pro. This is not the type of experience we want you to have, and we're here to help.

      You can try to perform a power cycle on your Nest Wifi Pro and see if it'll resolve the issue. Here's how:

      - Disconnect the power and Ethernet cable from the primary router (parent point) and disconnect the power from the modem, leaving it unplugged for five minutes.
      - Ensure that the modem and primary router lights turn off completely when unplugged.
      - Some modems have backup battery packs, you will need to disconnect battery packs too. If you have other Wifi points (child points) disconnect from the power outlet as well.
      - After five minutes, plug the modem back into power.
      - Once all the modem lights are back on, connect the Ethernet cable to the parent point's WAN port and connect the power back to the parent point.
      - Plug your modem and Nest Wifi Pro (parent point) back to the power outlet, and allow them to turn on fully, then connect the router to the modem via the WAN port. Then, plug other Wifi points back to the power outlet.

      If power cycling doesn't work, try resetting to its factory default and re-setup. To factory reset, you can check out this support article: https://support.google.com/googlenest/answer/6246619

      If the issue still persists, we'll be more than happy to check and assist you. Feel free to contact our support team here anytime: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Nest wifi pro

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as it should. Everything has been good and working.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nest WiFI

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, easy to set up, good price! xxxxxxxxx

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wifi6e fast speed no congestion. Lots of device support

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good connectivity. easy to set up, large coverage.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good connectivity. easy to set up, large coverage.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big improvement from the nest wifi. Speeds alot faster

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worls great compatibility is an issue

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great once you set it up I had to call to complete the set up. It was not compatible/plug and play with my peripherals.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well for me

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently bought these three mesh routers and I have to say that I’m pretty happy with them. Good connections all around the house. The 1GBit ethernet band limit is not an issue for me since I didn’t get to that speed yet. Love parent control functionality. Use about two weeks with no issues

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not as good as I thought

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an ORBIT, worked great for few years. One room of our 3300sf house doesn't get very good connection, we thought might because the ORBI is aging. Got this set, which suppose to cover bigger area, but no, the wifi seems even weaker. Every now and then had to reboot. Not as good as ORBI in MHO.

    No, I would not recommend this to a friend
    • Brand response from Google Nest Support
      Posted .

      Hi CarmineD. Thank you for sharing your experience. We understand that you're having some inconveniences with the coverage in one room of your house. The placement of your Google Nest Wifi router and points or Google Wifi points is vital for the reliability of your Wi-Fi network throughout your home. Please check this article: https://support.google.com/googlenest/answer/7183150 Nest

  • Rated 5 out of 5 stars

    Wifi boost!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work flawlessly! They fixed my poor connection throughout my house. Would recommend these to anyone

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So so

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not sure of it is google fiver or this mesh. It is the 6 version of the router that matters. I am still not sure if I would recommend this product. Be careful, do your research well.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hey there, DoctorO. Thanks for the feedback you shared about the Nest Wifi Pro. We understand how important the Wi-fi 6E is for your needs, and we’d like to know more about your challenges with using the device. We encourage you to visit us anytime so we can provide you with assistance for any concerns you may have, here: https://support.google.com/googlenest/gethelp Nest

  • Rated 4 out of 5 stars

    Pro 6e mesh router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work well, however wish they also had an HDMI port.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google Pro mesh Wi-Fi

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried several different mesh Wi-Fi options and this one by far has exceeded my expectations more than ever everything is connected in the house at 51 devices I appreciate how I can adjust to weak and customize to my likings this is an awesome product and highly recommended!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for our home and since have seen a huge improvement in our wifi strength across the house, whether I am in the living room or basement doing laundry I always have a strong connection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy Setup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up with Google Home app, good coverage with mesh WiFi.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buyer

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed extra wifi range and i got it! Best on the market

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tchicobaby77

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best wifi i ever owned very fast and working really good I wish I bought the three packs but the two pack works well the entire house coverage. I have 3 stores house it covered all the floor including the basement.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BEST WIFI EXTENDER

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our cable provider brought the cable in the garage at the front of our home, we had good wifi on ground floor and 1st floor, we had no/poor WiFi on the 3rd floor. After installing this system we now have full bars on all 3 floors, Great product would recommend

    I would recommend this to a friend