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Customer reviews

Rating 4.3 out of 5 stars with 1641 reviews

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Rating by feature

  • Setup

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.5 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers praise the product for its impressive speed, ease of use, and overall performance, which is significantly enhanced by its Wi-Fi six backhaul. Users also frequently highlight the excellent coverage, range, and signal strength, noting that the setup process is straightforward and the design is sleek. While the vast majority of feedback is positive, a small number of users reported occasional connectivity issues and concerns regarding compatibility with older hardware. Additionally, some customers feel that the product is somewhat expensive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 57 Showing 1,121-1,140 of 1,641 reviews
  • Rated 5 out of 5 stars

    Fast

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This mesh system definitely made a huge upgrade from the original Google nest (pucks). I can now game and stream with no delay. Would recommend!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Better House Coverage

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If your house is in a location where you your signal is weak, correct placement around the house will give you better connectivity that hoping the signal will improve.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It works flawlessly

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used the old Google home router, but it never was up to the standard. I believe the old Google Wifi router would work with most smaller homes with less device at home. Now when i purchased this Nest Wifi pro it completely blew my mind on fast it increased my download speed. I definitely recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google Nest WiFi Pro Review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice and small components. Easy to display without them being noticed amongst of ideas surrounding them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google nest WiFi

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A big upgrade over the Gen1 Google nest WiFi. (Minimum 50 characters reviewed required, less is sometimes more )

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google router 6E

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Am able to group my kids devices and control them from just a click

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy set up and fastest Wi-Fi connection I’ve had in a long time. This was an upgrade from Google Nest Wi-Fi and it was just as easy to set up as the first edition. Managing Wi-Fi through the Google Home app is easy and I love being able to prioritize devices.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Poor wireless performance requiring restarts often

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was extremely easy. Worked mostly well for about 6 months. Now I'm having to restart the network at least twice a week due to extremely slow wireless. When I test from the Home app, everything looks good, speed tests, good, etc; but if I speed test from my devices it won't even load the right pages to test. I would return if I could...

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hey there, JonM. Sorry to hear you’re running into connectivity issues on your Nest Wifi Pro. While a simple reset should be helping, you may need to do a factory reset to resolve this issue — here’s how:

      1. Press and hold the factory reset button on your point.
      2. Continue to hold the button for about 10 seconds until there's a sound confirming the device is resetting.
      3. After the device has been reset, the device will still appear in the Google Home app.
      4. To remove the device and your previous network, follow the instructions for app factory reset.

      Here’s a link with more details: https://support.google.com/googlenest/answer/6246619

      If you need more support reach us here: https://support.google.com/googlenest/gethelp? madebygoogle

  • Rated 5 out of 5 stars

    Wow that made a big difference

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow, our internet is now on steroids and more stable then ever. We replaced a 2 year old nighthawk router that would drop signal all of the time and we went round and round with tech support to correct it. We can’t believe how big of a difference the nest made our Internet.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Stellar Wifi Improvement

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these about a month ago when they were on sale and I do NOT regret this purchase. These have improved my internet quality throughout the house and everyone loves it. I definitely recommend these if you were like me and on the fence about purchasing.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I love Google but there are constant issues.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have FiOS Gigabit Internet, let's start with that. Verizon's service is great with the internet. When the Google Nest WiFi works, it is great. The problem is, it randomly kills off the internet at the most important times when our family is home. We have busy schedules, so the time at home is rare. Simply put, Google needs to do better. Their products are appealing to the eye but lack dependability and this product proves this.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, Tony. We appreciate you for sharing your concerns about your Nest Wifi Pro. We're sorry to learn that the signal randomly drops when you use the device. This is not the experience we want you have. Your feedback here is helpful to us in finding ways we can improve the performance of the device. we'd like to know more details about the issues you're having so we can provide you with a better resolution. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Rated 4 out of 5 stars

    It's ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well when it works. A little frustrated because sometimes I have to reset points. Crazy for a 300 dollar system. Can't recommend due to this issue.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Stable connection

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stable connection. However, units have to be relatively close to each other to provide stable connection, which sort of defeats the purpose IMHO.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and Simple!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from the Google WiFi Gen 1 and I was able to swap the 4 Gen 1s with 3 nest pro's in about 15 minutes. The whole process was really easy and the improvement in my home WiFi is a night and day difference!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Problem solved

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. After we upgraded our device, our spotty connection issues has been resolved.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Missing Gig Speed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better than the Meet mesh I had before. Much more stable connection. The only downside is the fact that it can't reach gig speeds even though I pay for it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We have been waiting for Wi-Fi 6 for a while

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They finally made Wi-Fi 6 for Google. We have been waiting for for a while and my hope was it would come with the last iteration. It's here now and seems to work perfectly fine. Same standard situation where you don't have to swap networks depending on what speed you want to use.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Just Junk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really want to like these; they are easy to set up and configure. I do wish they had some advanced options or better ways to troubleshoot issues. But the issue is your connection with these will get slower and slower and the only way to fix this is to reboot the entire network, daily!! Search the internet, this is a known issue that Google is not fixing. When they work, they are great, but it's only for a short period of time.

    No, I would not recommend this to a friend
    • Brand response from Google Nest Support
      Posted .

      Hi there, IanG. Sorry to hear you're running into slower speeds on the Nest Wifi Pro. Your connection performance may be affected by several factors — here are some suggestions to help improve it:

      1. Your device is far from your Wifi router: often moving your device closer to your router or point will result in improved speeds.
      2. Building materials and other objects may slow your connection: if possible, try to use your device within a clear line of sight to your router or point.
      3. Some devices do not support the faster Wi-Fi standards: speed is dependent on both the router or point and the device that is connected to it. If you have an older device, it’s likely it won’t support the latest standards for the fastest speeds.

      For more information, here’s a link: https://support.google.com/googlenest/answer/7578264?hl=en&ref_topic=7620336&sjid=14351523150742169093-NC

      If you're still having trouble after trying these tips, we’re just a click away: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Great Upgrade

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the original google wifi routers. So this upgrade was very needed. I can at least say they donlast a long time.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 1 out of 5 stars

    Tricks you into believing they are good.....

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Initially, the unit seemed great. I saw great speeds throughout the house. However, after about a day or less of the units running I started seeing major slow down issues. The units will seemingly at random drop to very slow speeds. Dropping to less than 10Mbit while sitting in the exact same location. The issue is with these Google units since I can connect to another wifi network that is connected to the exact same internet and will experience 150-200Mbps+ speeds from the exact same location and device. A reboot of the Google units will cause the speeds to return to 200-400Mbps+ but it will be short lived and a day or so later they will experience the exact same problem. It is not a signal strength issue, it is something with however these devices are internally processing their mesh network, it seems to get confused and causes major issues and sluggish performance. Unfortunately, I am outside of my return window otherwise I would return these. Not recommended at all.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, LouisJ. Thank you for posting your review on the Nest Wifi Pro. We're sorry to learn that you're experiencing some inconsistencies with the speeds you're getting with the device. We recommend checking your Wi-Fi network to see if your bandwidth is congested, which may happen if you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network. These few steps can help:

      - You can try restarting your router to reset your internet connection.
      - If you have a lot of open apps on your phone, they can slow down its overall performance. Try closing some apps.
      - If that doesn’t work, you can try restarting your phone or device.
      - Other devices in your home may be using a lot of bandwidth. You can temporarily stop a device’s bandwidth use by quitting an app or program, disconnecting it from Wi-Fi or ethernet, or by turning it off.

      If you've done these steps before or if the issue still persists, reach out to us at the following Google Help link for further assistance: https://support.google.com/googlenest/gethelp Nest