Customer Ratings & Reviews
- Model:
- GA03901-US
- SKU:
- 6520787
Rating by feature
- Setup
Rating 4.6 out of 5 stars
- Range
Rating 4.5 out of 5 stars
- Signal Strength
Rating 4.4 out of 5 stars
to a friend
Customers are saying
Customers enjoy the Nest Wi-fi Pro 6e AXE5400 Mesh Router for its speed, ease of use, coverage, simple setup, and overall performance. Many also appreciate its range and signal strength. However, some customers have experienced connectivity issues, while others feel the price is a bit high. A few customers have also reported compatibility problems with some devices.
This summary was generated by AI based on customer reviews.
Great Wi-Fi router.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very beautiful Wi-Fi device. It works very well and I have been very happy with the quality of the connection. I highly recommend this. Very aesthetically pleasing and works fantastic.
I would recommend this to a friendPleased as solved wifi problem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with the extension as it allows wifi to pool system and casita about 30 feet away.
I would recommend this to a friendGreat Mesh System
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great mesh system for the price, especially if you're already invested in the Google Nest ecosystem.
I would recommend this to a friendNo brand is better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Google customer service was able to help me setup the mesh and my Arris modem. More companies need to realize customer service is everything
I would recommend this to a friendDisappointed
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to hook up. Loses internet connected more than my outdated router
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Brodie. Thank you for choosing Nest Wifi Pro. We can see that you're having some difficulties with connectivity and would like to help. We recommend checking your Wi-Fi network to see if your bandwidth is congested, which may happen if you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network. These few steps can help:
- You can try restarting your router to reset your internet connection.
- If you have a lot of open apps on your phone, they can slow down its overall performance. Try closing some apps.
- If that doesn’t work, you can try restarting your phone or device.
- Other devices in your home may be using a lot of bandwidth. You can temporarily stop a device’s bandwidth use by quitting an app or program, disconnecting it from Wi-Fi or ethernet, or by turning it off.
If you've done these steps before or if the issue still persists, reach out to us at the following Google Help link for further assistance: https://support.google.com/googlenest/gethelp
Good Mesh Router, need more points than expected.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These work well, however, it would seem that you need more points than what is detailed in the product description
I would recommend this to a friendStreaming again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After my original Google wifi network crashed, i had to look for a new one. It was a challenge to setup, but it was worth the hassle.
I would recommend this to a friendSatisfied customer!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking to replace a router and the sales person at Best Buy recommended the Google Nest Router. I had issues with the set up, but the Geek Squad came to save the day, and could not be more satisfied.
I would recommend this to a friendBUGGY-Avoid until Google updates firmware.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First, the time google wifi purchase. I was looking forward to fixing all my wifi dead spots and fixing multi-room audio with my other nest speakers. While it's made multi-room audio work better, everything else is significantly less stable than my previous TP-Link Mesh network. Wifi often becomes slow for other devices on the network when streaming video. Devices prioritization sucks. It'll be fast and then slow all the time for no reason. Still have issues with multi-room audio, and nest devices get disconnected from the network. I booted up my laptop to play Jackbox TV, and people had to disconnect from wifi to have the game load properly. I thought google wifi was supposed to work, but this has been a very disappointing experience, and now I'm out of my return window. Google needs to address these issues and update us on future firmware releases. Plenty of people have had horrible experiences with these products. The product now only has a 3.7 on amazon, with 17% of reviewers giving a one-star rating. I should have researched more before spending so much money on this system. The Nest team needs to get to work and fix the wifi.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, LukeH. Thank you for sharing your review on Nest Wifi Pro. We're sorry to hear that your experience has been less than ideal when it comes to providing you with a stable network. We suggest checking the 'Set Priority Device' feature if it's enabled. When a priority device is active, the other devices have their upload speed limited to 25% of their average upload speed. You can check the link here for details on how to set the priority of your devices: https://support.google.com/googlenest/answer/6246483
If you're willing to give it another go, we'd like to know more details about your setup so we can help find a better resolution in improving your overall experience. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
User Friendly Mesh Wifi
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can handle high speed plans, decent reach and easy to setup.
I would recommend this to a friendGoogle mesh WiFi
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My At&T tech told me that there router wasn’t sufficient for my house and recommended these and it was the best idea.
I would recommend this to a friendneeded extension
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.difficult to put in couldnt get it to work returned the item
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there. We're sorry the Nest Wifi Pro may not have been the best fit for you. Even though you’ve returned the item, we’d appreciate any additional feedback — when you get a second, here’s a survey to share more: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG
Serious upgrade
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the 2 pack plus 1 more to help increase the range of my wifi and ended up getting faster speeds then im paying for.
I would recommend this to a friendOnly seeing a 1/4 of gigabit fiber speed
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its easy to setup thats about it. Google has “propped” up their built google home speed test to show you what you want to see. When i run non-google speed test like okla i get a 1/4 of my fiber speeds. I am on ATT gigabit on my eero i see 800-900 mbps on every speed test i can find. On Nest wifi pro 6e i get 100-200mbps both ways on every speed test i can find except for the built in google tool. Which tells me they are just “propping” up the speeds to make it seem like its fast. Overall 1 star will return and keep the eeros.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi astroshark, thanks for posting your review here. We're sorry to hear that you're experiencing some slow speeds with your Nest Wifi Pro. Wi-Fi speed can vary depending on a few things: the type of device you are using, distance between the device and your router or point, the frequency your devices are connected to, and physical barriers like walls in your home.
If you're willing to give it another go, we recommend that you reach out to our support specialists so we can help you with troubleshooting steps that may improve the performance of your device. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Not worth it
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Switched from a nighthawk router 7 months ago to this. Should be called the google mess to be honest. When it works it’s great but emphasis on when it works. I will say setup is a breeze and its range is great when it’s working but if you work from home I would stay away from it. Satellite's are constantly dropping signal and today I said screw it and going back to netgear.
No, I would not recommend this to a friendRough start
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is now working well. I had a lot of problems with the setup. It turned out to be an issue I had with the application on my phone. Tech support could not help me. I was able to correct it by using another phone. I got the idea from a search online.
I would recommend this to a friendMesh review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Range wasn't quite what I expected. Still trying to figure out how to use a coaxial cable with it
I would recommend this to a friendFreakishly Fast
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have never experienced WiFi 6E before but my new router had it and I needed a boost upstairs.. I want for nothing now. 10/10 Not to mention its pretty sleek and shiny.
I would recommend this to a friendGoogle wifi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great wifi router. Good price. I would recommend to buy
I would recommend this to a friendGreat but
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good does seem to drop signal from time to time. Not quite often but does seem quite tedious at times.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there, BETO. Thank you for sharing your review on your Nest Wifi Pro. We're sorry to hear that you're having some connectivity issues with the device. It's important to us that we provide you with the best help possible and identify the cause of these issues you’re experiencing with your device. We recommend that you reach out to our dedicated team of specialists on our Google Help page here: https://support.google.com/googlenest/gethelp