Customer Ratings & Reviews
- Model:
- GA03901-US
- SKU:
- 6520787
Rating by feature
- Setup
Rating 4.6 out of 5 stars
- Range
Rating 4.5 out of 5 stars
- Signal Strength
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the product for its impressive speed, ease of use, and overall performance, which is significantly enhanced by its Wi-Fi six backhaul. Users also frequently highlight the excellent coverage, range, and signal strength, noting that the setup process is straightforward and the design is sleek. While the vast majority of feedback is positive, a small number of users reported occasional connectivity issues and concerns regarding compatibility with older hardware. Additionally, some customers feel that the product is somewhat expensive.
This summary was generated by AI based on customer reviews.
Good coverage and easy to set up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Online order and store pickup process was smooth. The product package was intact; setting up the mesh WiFi was easy and without issues.
I would recommend this to a friend- Cons mentioned:Connectivity
Horrible Mesh system
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Installed this inside my 1 story 1800 sqft home and the 2 pack couldn’t even cover that. Multiple cameras outside fell offline and I didnt get wifi past my front door. I also had the second node on a wired backhaul for better performance. Probably the worst mesh system I’ve ever used. I was replacing an Eero wifi 5 mesh with this one and let’s just say I went back to that system that gives me much better wifi. Reason I wanted to upgrade is for all the wifi 6 devices in the home to take advantage of higher speeds. Definitely not happening with Google.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi TacoGawd, thanks for trying out the new Nest Wifi Pro. It's unfortunate to hear about the offline issues you encountered and we apologize for any inconvenience this experience may have caused you.
If you're willing to try, here are some helpful steps you might want to try out:
- Check for an internet connection at the Parent Point. Try connecting to the parent point with any laptop or PC device having an Ethernet cable in the LAN port of the primary Wifi router, and check for internet access. If the Wifi device's light flashes yellow or orange to indicate it's offline but allows access to the internet, the issue could be due to a firewall or switch that blocks cloud services. We recommend checking the WAN settings on the primary Wifi router.
- Check if you're having a managed or unmanaged switch upstream from the parent point. If there's a managed switch, enable Bridge Protocol Data Unit (BPDU) flooding. You might need to contact your ISP or manufacturer if you haven't tried enabling BPDU flooding. If there's an unmanaged switch, unplug the switch from the topology of the network.
- Check your modem or router combo for an active firewall and disable it if possible. An active firewall might block cloud services. Not all firewalls can be completely disabled, so to configure the firewall to its lowest security setting can also help. Procedures for how to check and disable firewalls vary with each setup. You may need to check with your ISP. Also, check if you may be having a third-party firewall such as Circle and we recommend disabling it if possible.
- Perform these steps if the app indicates the network is offline but the points are solid white or teal and allows internet access. Forward port 5222 UDP on the upstream router to the parent point's WAN IP. Port 5222 UDP is used for cloud services. Set up a Demilitarized Zone (DMZ) rule for the parent point downstream of the modem and router combo. A DMZ opens all ports upstream for the Wifi device when enabled, which allows it to properly communicate to cloud services.
- In some occasions, bridge mode might have been enabled during setup. Try to disable bridge mode, then check if this resolves the issue. To disable bridge mode, you may try following the steps below:
a. Open the Google Home app.
b. Tap Wi-Fi and then Settings Settings and then Advanced Networking.
c. Tap Network mode and then tap the Wifi router or point and then NAT (standard) mode.
If none of the steps we provided prove to be helpful in fixing the issue, please do not hesitate to contact our support team for further help is troubleshooting and isolating the issue here: https://support.google.com/googlenest/gethelp
Thanks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very good item now I get wifi all over the house woo hoo
I would recommend this to a friendGood but don't pay full prixe
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm a Google fan and had previous Google wifi. Was very good system. This is an ok system. Nice to have the updated wifi 6 bands but the functionality in home app doesn't work right and wish there were more controls for web surfing and ads. If I did it over I would it the eeros.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there! KB06. Thanks for taking the time to share your feedback on the Nest Wifi Pro. We appreciate your loyalty as a Google fan and your previous positive experience with Google Wifi. We're glad to hear that you appreciate the updated Wi-Fi 6 bands in the Nest Wifi Pro. We understand that the functionality in the Home app has not met your expectations, and we apologize for any inconvenience this may have caused. We encourage you to contact our dedicated team of specialists on the Google Help Center page here: https://support.google.com/googlenest/gethelp
Great option for working from home
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has worked great! With working from home, I needed a reliable WiFi booster and this has worked amazing ao far. No a big speed drop either.
I would recommend this to a friendGood router
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good value for the money. The most impressive part was the Geek Squad setup.
I would recommend this to a friendGreat mesh wifi system
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great wifi coverage in my home and outside. Simple set up and fast wifi. Great product to expand wifi coverage in a large home.
I would recommend this to a friendGoogle nest
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works well to extend your WiFi connection if you have a large space.
I would recommend this to a friend- Pros mentioned:Coverage, Speed
Major improvement from google wifi mesh
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Transferring from google wifi to nest pro was soooo easy! More coverage and better speeds.
I would recommend this to a friend - Cons mentioned:Connectivity
Might work for someone else
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These would not connect to my modem. I tried several times to get them to work.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hey there, HappyCamper. Sorry you’ve been running into connection issues with the Nest Wi-Fi Pro — we understand it’s frustrating when this happens. To ensure the best possible connection, try the following:
1. Factory reset your Wifi devices: If you continue to have connection issues, factory reset your Wifi devices.
2. Check your configuration: you might need to adjust the WAN settings in the Google Home app.
3. Check your cables and connections: sometimes loose, disconnected, or damaged cables can cause connection issues.
Here’s a link for more troubleshooting steps: https://support.google.com/googlenest/answer/13151717?hl=en#zippy=;
If you need any additional help, we’re just a click away: https://support.google.com/googlenest/gethelp?
Easy to setup and maintain
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Integrates nicely with google home app. Im able to quickly and effectively discconect my kids devices when they dont eat their vegetables
I would recommend this to a friendgreat mesh router for a fraction of the price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great product once you get used to the fact they have to be controlled via an app but if you already own other smart devices lt makes it easier
I would recommend this to a friendGoogle Nest Routers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very Satisfied with the product and the service. I would recommend the product to my friends and family.
I would recommend this to a friendHuge improvement!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great improvement to my homes WiFi network! We used to have weak signal at one end of my house and now it works great!
I would recommend this to a friend- Cons mentioned:Connectivity
Would not recommend
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the first gen wifi pucks and they were great. I got these as an upgrade. Within a couple of hours both my wired and wifi connections started dropping. I fiddled with it for a couple of days and then returned it and went back to the old pucks. Check online, others have had similar issues.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey there, AnMe. Thank you for sharing your review on the Nest Wifi Pro. We're sorry to hear that you experienced some connectivity issues with the device and that you had to return it. Your feedback here is appreciated and we've taken note. If you are in need of any assistance in the future, please don't hesitate to reach us on our Google Nest Help page. Our team of specialists are always standing by for immediate support: https://support.google.com/googlenest/gethelp
nest Wifi
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought this to get better signal in garage. Works well so far, have had for about a month.
I would recommend this to a friendOkay, some issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a couple of issues with the network so far but all in all it is working. Had to buy an additional access point for coverage and sometimes the main network loses connectivity.
I would recommend this to a friendBrand response from Google Nest Support
Posted .Hi MichaelM, thanks for taking your time sharing your comments with us. We're sorry to hear that you're experiencing network trouble with your Nest Wi-fi Pro. If you want to improve internet speed use the Google Home app to evaluate download and upload speeds for Nest Wifi Pro. Please take a look at this article to know more about it: https://support.google.com/googlenest/answer/6246634
Global
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent, I can block out the kids wifi on any time, for dinner, beth time, inclusive when we get out of home
I would recommend this to a friendEasy pairing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy installation, updates the routers for all access points within the Google application inter connected, very happy with the purchase, excellent medh system.
I would recommend this to a friendrouter nest
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very good product and I mean that and as required I am making this require meet the minimun number of characters ti be acceptable.
I would recommend this to a friend