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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1642 reviews

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Rating by feature

  • Setup

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.5 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers praise the product for its impressive speed, ease of use, and overall performance, which is significantly enhanced by its Wi-Fi six backhaul. Users also frequently highlight the excellent coverage, range, and signal strength, noting that the setup process is straightforward and the design is sleek. While the vast majority of feedback is positive, a small number of users reported occasional connectivity issues and concerns regarding compatibility with older hardware. Additionally, some customers feel that the product is somewhat expensive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 67 Showing 1,321-1,340 of 1,642 reviews
  • Rated 5 out of 5 stars

    Great extension

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used this to boost my wifi signal at home. Works amazingly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rooters

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect snd great connection worked iut awesome easy set up and no issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love our WiFi

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This seems to be working. It is located in the basement. We have not tried it out on the 2nd floor yet.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    STEVE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price was right! Unfortunately the connection is not great. It tends to go offline frequently. Maybe not the best for Sonic Fiber. The other problem is it only has 2 connection on back side.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, StevenK. We appreciate your feedback, and we’re sorry to hear about your experience with the Nest Wifi Pro.

      Checking the placement of your Wi-Fi router or points (if you have any) can help, which is vital to have reliable Wi-Fi throughout your home. Points work best when they’re no more than two rooms away from each other. If the far end of your house has weak Wi-Fi, don’t put a Wifi point in that exact spot. Instead, put it part way in that direction. Try to place it in an elevated position like on a shelf.

      You can also try these steps below that can improve your overall experience:
      - Move the connected device closer to your Wifi router or point.
      - Repositioning the points to avoid obstructions like walls, doors, and aquariums can improve performance.
      - Make sure all unused devices are off and not draining bandwidth with large downloads.
      - Check for possible sources of interference such as microwave ovens, refrigerators or other equipment.
      - Run a mesh test to confirm placement of your Wifi points.

      We understand that having more ethernet ports at the back of the device is ideal for you. We’ll share this information with the right team for future improvements. If you need more help, we have our dedicated team for your support needs here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Google mesh system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best mesh system ive ever owned.. thank you best buy tech squad

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google Mesh 3 pack

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have 4200 sq ft two story home and I have excellent Wi-Fi all around, back yard and on driveway

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Stops freezing.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stops freezing and we now get better wi-fi/internet service. Was to install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    supports the latest Wi-Fi 6

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product can use Wi-Fi anywhere in your home. And it supports the latest Wi-Fi 6. Use faster Wi-Fi!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome wifi

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great mesh. Google home app with the routers is unbeatable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Plaster walls

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had any problems in a 5500 sq.ft. house with plaster walls.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wi-Fi set up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Wi-Fi for my home is working very well. I would reCommend this product to all.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 1 out of 5 stars

    Poor quality and support

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont waste tour money on this product, customer support is non existant. I bought this product in November, setup was ok however the google home app has some issues. Also I registered this product on setup and when I go to the warrenty section it says no product is available. This device has unknown items on my network that cannot be blocked or removed. All you can do is pause them. No way to find out of its the device or the app.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello there, Rich. Thanks for posting a review about the Nest Wifi Pro. It's unfortunate to learn about your experience with Nest Wifi Pro and our customer support. We’ve taken note of your feedback as we're always striving to improve our products and services, along with the accessibility and responsiveness to our customers.

      Also, the Nest Wifi Pro comes with a 1-year limited warranty. You can find these details in the box, or visit g.co/devicewarranty. And for questions about the features of the device or other details about warranty claims, you can contact us anytime here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Very good wifi router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This one is very good. I have no problem with. Google-Nest wifi pro 6e is eccelent

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Seamless and robust

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Going to preface this review…I already have several Nest/Google devices setup in our home via the Google Home app. Setting this thing up was a BREEZE. Individual routers connected seamlessly and the signal on my third floor performs 10x better now! Can actually game online again. So happy with the purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dolby Atmos

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work great with my TV. It really feels like I'm in a theater.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great wifi signal

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and excellent wifi signal all over the house

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Poor Quality Wifi 6e

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not recommend and would highly discourage anyone purchasing this product. It drops internet continuously and customer support is not helpful. Actually, I don't think Google customer support knows what they are doing to support this product. Unfortunate as I loved their previous version but this one is not worth the price.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello there, FrankK. We’re sorry to hear about your experience with the Nest Wifi Pro and our support team. We’ll use your feedback to work on improving our products and services, including how we handle customer cases with care and efficiency and we've taken note of it. Meanwhile, we’d like to have another opportunity to help you with your concern. Please share with us your recent case number so we can continue our investigation, here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    I recommend bestbuy for all love you

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best shop ever …good and reliable services thank you bestbuy life is easy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WiFi extender

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WiFi is much better. Happy with purchase. Would recommend and purchase again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for a 2 story house with lots of walls.

    I would recommend this to a friend