Customer Ratings & Reviews
- Model:
- GA03901-US
- SKU:
- 6520787
Rating by feature
- Setup
Rating 4.6 out of 5 stars
- Range
Rating 4.5 out of 5 stars
- Signal Strength
Rating 4.4 out of 5 stars
Customers are saying
Customers praise the product for its impressive speed, ease of use, and overall performance, which is significantly enhanced by its Wi-Fi six backhaul. Users also frequently highlight the excellent coverage, range, and signal strength, noting that the setup process is straightforward and the design is sleek. While the vast majority of feedback is positive, a small number of users reported occasional connectivity issues and concerns regarding compatibility with older hardware. Additionally, some customers feel that the product is somewhat expensive.
This summary was generated by AI based on customer reviews.
Amazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works like a charm when it comes to internet lets go babbbyyy
I would recommend this to a friendNot great if working from home
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Currently have Xfinity with a Netgear modem. I upgraded to the faster speeds and wanted to use mesh wifi. I saw google and thought because of the name they would be a great router, but this is not the case. I work from home and this wifi was great when it was working lighting fast, but all my calls were pretty choppy and I don't live in a big place. When it was working it was great but for work it was terrible. If I didn't work from home maybe this is a great system since the UI is really easy to use.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, FranciscoS. We appreciate you for sharing your review on Nest Wifi Pro and we're sorry to hear that your experience with using the device for work has been less than ideal. We suggest setting a priority device or changing your activity preferences to streamline bandwidth. The priority device setting gives a device of your choosing the fastest connection on your Wi-Fi network and can help with improving the quality of your calls. We recommend reaching out to our support specialists so we can help you with tips and steps in setting your priority device. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Doesn't work well with Iphone
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well with android and windows devices but has major issues with iphone connectivity. I can't say how well it works with Apple computers but with the iphone it is very buggy. Sometimes it won't connect at all, other times it will constantly connect and disconnect, other times it will connect and say it has 3mb/s of download speed while other devices say 300mb/s.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey Crimpchimp. We appreciate you sharing your experience with your Google Nest Wifi Pro. To help troubleshoot the phone connectivity issue you're having, we recommend taking a look at this link: https://support.google.com/googlenest/answer/6274141?hl=en&sjid=15075110714223629687-NC
If the issue persists please contact your phone’s manufacturer in order to find additional troubleshooting.
Google - Nest Wifi Pro 6e AX5400 Mesh Router
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Google - Nest Wifi Pro 6e AX5400 Mesh Router (2-pack) - Snow
I would recommend this to a friendNeeds some updates
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Experienced some issues with this model. I have the nest wifi router, and have had no issues. The pro model needs some updates. Maybe I will pickup again when everything is fleshed out
I would recommend this to a friendBrand response from Nest Support
Posted .Hello AliBaba, thanks for sharing your feedback on Nest Wifi Pro, and we’re sorry to learn you had some issues. We’ll be using your feedback to work on improving the products and the services we offer. If you find yourself wanting to try the Nest Wifi Pro again in the future, we’d be happy to provide you with guidance and assistance for any concerns you may have here: https://support.google.com/googlenest/gethelp
Good Upgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Mesh router from previus Nest Wifi Pro version
I would recommend this to a friend- Cons mentioned:Connectivity
Not good for gaming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you're a gamer don't buy this. Wired connections is always the best route for gaming which is really possible with this router it only has one Ethernet out port on the back and the WiFi signal one foot from my console was so bad it made dial up look fast
No, I would not recommend this to a friend Easy/good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to set up really good wifi coverage worth it.
I would recommend this to a friend- Pros mentioned:Coverage
Fast reliable easy to set up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My house is about 1200 sq ft and I get full speed and coverage in every room with just one pod. I haven't had any issues as of yet. The set up was super easy. I think just about anyone can install this router.
I would recommend this to a friend Good if you want devices as opposed to WiFi mesh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When set up, it creates (2) stations as opposed to one mesh WiFi. So, hard to manage within devices connected to each one.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, IvanB. Thank you for the time sharing your feedback about the Nest WiFi Pro. We hear your concerns, and we would like to know more about your experience with using the device. We recommend that you reach out to our support specialists and let us help find a better resolution for you, here: https://support.google.com/googlenest/gethelp
Good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No complaints that I can think of. Works well, is fast
I would recommend this to a friendPerfect sync
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Other google smarthome products all synced seamlessly
I would recommend this to a friend- Pros mentioned:Speed
CANNOT HANDLE INTERNET SPEED OVER 1 GB/second
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DOES NOT PROVIDE WIFI SPEEDS ABOVE 1 GB. If you’re like me and looking for a reliable mesh WiFi network that was top of the line and capable of your new high speed internet (2 or 5 GBps) this product is WRONG FOR YOU. I made this mistake. It’s a $400 mistake. Don’t be like me. Do your research. There are much better wifi products out there for mesh networks at speeds over 1 GB.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, NickH. We're sorry to learn that your experience with Nest Wifi Pro didn't meet your expectations. It's important to us that we provide you with the best help possible and improve your experience with your device. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Speed
Do not purchase. Waste of money
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Huge waste of money. Do not purchase. I’m literally getting 1/2 the speeds I used to get on my old Google mesh network. I have Fios and pay for 2gb. I’m lucky if I get 400 over 300 with these. On my old Google mesh network I would get 900 over 800 WiFi speeds.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Pcoz, we really appreciate your feedback on Nest Wifi Pro, and we’re sorry to learn it didn’t meet your expectations. We’re hoping to hear more about your experience so we can learn how to help you best. Please reach out to our support team through our contact channels found here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Compatibility
A huge let down
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loses signal all the time, they don't get along well with unmanaged switches. For this amount of money you should get a better product.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, JoseG. We appreciate your feedback. We regret to hear your experience with the connectivity of your Nest Wifi Pro. If your modem is a modem/router combo, we recommend disabling the Wi-Fi functionality of the combo or putting it in Bridge mode to avoid Double NAT as it may cause connectivity issues. When you enable bridge mode on your ISP combo, it'll turn off its NAT and allow your Wifi device to be the sole device that performs NAT. If you have 2 separate ISP devices, a modem and router, turn off and unplug the ISP-provided router, then connect your modem directly to your Nest Wifi Pro.
Please let us know if additional help is needed by visiting us here: https://support.google.com/googlenest/gethelp
Just works...very easy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from Netgear orbi system which management UI was terrible and constantly needed tweaking to get the best performance. Google WiFi has great range. Super easy UI. Never going back!
I would recommend this to a friendDisappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for an elderly person looking to get hi-speed wifi through their 1000 sq ft home. For anyone else, no so great. The Google home app is very limited when it comes to features and settings. The mesh connection is less than desirable. Advertised as wifi 6 the speeds are very inconsistent and your devices will constantly be switching between 2.4 and 5ghz bands as theres no way to lock it in leaving you aggravated and cheated if you have any connection greater than 54mbps. I was fooled by the pro wording on the box. Don’t be like me.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, BradP. We’re sorry to learn about your frustrating experience with the performance of your Nest Wifi Pro. It's important to us that we provide you with the best help possible and identify the cause of your connectivity issues with your device. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Speed
Quick and easy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Setup is quick and easy with the Google Home app and adding more devices is a breeze. Internet connectivity and speeds improved after upgrading from the previous Google wifi mesh.
I would recommend this to a friend Not bad for the price.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is good for a budget friendly option, the fact that this is supposed to be an improvement. I have yet to see any improvements.
I would recommend this to a friendBrand response from Nest Support
Posted .Hello there, ChrisN. Thanks for sharing your feedback, and we appreciate that you find the Nest Wifi Pro a good option for your budget. We’re sorry to hear its performance has not exceeded your expectations.
We suggest checking the placement of your Wi-Fi router and point, which is vital to have reliable Wi-Fi throughout your home. As a general rule, points work best when they’re no more than two rooms away from each other, where they can see each other with a clear line of sight. Barriers like heavy furniture and walls made of thick concrete or brick can affect Wi-Fi performance. You can also try the following steps that may help:
- Move the connected device closer to your Wifi router or point.
- Try to place it in an elevated position like on a shelf.
- Repositioning the points to avoid obstructions like walls, doors, and aquariums can improve performance.
- Make sure all unused devices are off and not draining bandwidth with large downloads.
- Check for possible sources of interference such as microwave ovens, refrigerators or other equipment.
- Run a mesh test to confirm placement of your Wifi points.
For more help, our dedicated team of support is always at your service here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Compatibility
Don't work at all
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If your home network is at all complicated these won't work. It is the usual story. Big company thinks they know what you need more than you do, and when you try to deviate at all their offshore support can't help because it isn't in their script.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi, there. Thanks for posting a review about your Nest Wifi Pro. We understand your frustration, and we appreciate your feedback about the challenges of setting up Nest devices. We understand that "one-size-fits-all" solutions don't always work. Our specialists are trained to address a wide range of network configurations. If you encounter difficulties setting up your Nest devices on your specific network, please don't hesitate to contact them directly. https://support.google.com/googlenest/gethelp/