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Customer reviews

Rating 4.3 out of 5 stars with 1821 reviews

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Rating by feature

  • Video Quality

    Rating 4.6 out of 5 stars

  • Mobile App

    Rating 4.4 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

85%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 63 Showing 1,241-1,260 of 1,821 reviews
  • Rated 5 out of 5 stars

    Great Value with no monthly fee

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall highly satisfied with this item. The free 3 hours of video history was the main selling point to me (do not want to pay monthly fees), but now like the smart detections feature the best which can tell apart humans, animals, vehicles, packages, etc.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Beautiful hardware ruined by awful Google Home app

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After experimenting extensively with all the other major cam and doorbell brands (Arlo, Ring). I really wanted to love these new Nest products. Sadly though, the nice hardware is let down by a few bad software features, and one terrible decision. - these new cameras are managed through the Google Home app, not the Nest app. The Home app is horrible and cluttered to use. I really don't understand why Google is moving its product to use this app - importantly, this also, means you cannot view your videos, or manage these devices through a browser - only through the Home app - there is not way to set notification schedules - to get notifications when there is motion during the night, but not during the day, for example. every other product I've tried offers this feature. without it the product is mostly useless as you either get nonstop notifications, or none at all. - there is no easy way to share clips with people - you have to download them to your mobile device then either post them somewhere or share them in a message - super annoying. - this thing is surprisingly massive! check the dimensions before you purchase

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Batter Vs Wired

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a better picture than my wired version was. I was concerned about the battery life but it lasts 6 months and only takes a couple hours to charge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really liked this product because it notifies me of all outside movements and arrives quickly in my notifications on my cell phone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It’s good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good and works great the night vision freaks out when you put a porch light on though

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hey there, ZachC. Thanks for giving us feedback about the Nest Doorbell (battery). We’re glad that it works well, but we’re sorry to hear your experience with the Night vision feature.

      Bright lights can delay or prevent the camera from switching to Night Vision. We suggest installing the wedge to angle your doorbell away from bright lights, or to install the doorbell in a shady spot. You should also make sure that any nearby surfaces or objects (like a wall) are out of view, since the doorbell’s infrared light can reflect off a surface.

      Let us know if more help is needed by visiting us anytime here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Solid product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great doorbell. Battery lasts for weeks. Always know who is outside of your house.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Functional interactive doorbell

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy w battery life and quality of product. Only trouble was little slow maybe from bad internet connection.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Bang4Buck, thanks for sharing your review. We're sorry to hear that you're experiencing some lag or slow speeds with your Nest Doorbell (battery). We'd recommend rebooting your device as this often will fix the issue. If you've done this step already or if the issue still persists, please reach out to our support team and let us help find a resolution for you. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Great Doorbell, but Google Software not great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the nest doorbell, except that it lags a little bit sending the message. The issue is the google software, I wish google use the previous nest software and expand it. Also, the camera doesn't record constantly even though it's wirely connected.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Wife, Happy Lice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Easy to use and set up. At this time, we have not seen the need to purchase Nest Cloud storage to view historical video feed.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great doorbell

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have a few issues here and there but it does exactly what i wanted!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Needs a bit of work

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad by any means, but the battery life and excessive loading time to see history were both below average.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi briant, thanks for posting a review about the Nest Doorbell (Battery), and we’re sorry to learn of your poor experience with its battery life, and with excessive loading time to see video history.

      The battery life will depend on factors including activity, temperature, and doorbell/camera settings that you select. You can extend the battery life of your camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. This link might be helpful: https://support.google.com/googlenest/answer/10901611

      We request for your patience as we’re working on a seamless solution. Meanwhile, we suggest having the latest version of the Google Home app that may improve camera playback controls to make it easier to play, pause, and navigate between events from the camera history view for cameras set up in the Google Home app.

      Please let us know if you need further assistance and feel free to contact us anytime here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Nest Cam Doorbell

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Cam Doorbell helps to people to watch their houses in case that no ones are home, because can get notifications when someone is front door.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. I highly recommend this item. If you need a wireless camera this particular product is good for the job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google product all the way - as expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful product. Needs a $6 per month subscription plan for using the full power of features available. But the free plan supports most basic features required

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Uncomfortable to recharge.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very bulky, large. In addition, the metal support or base is very easy to release. To recharge the battery you have to remove the entire doorbell and this is inconvenient. Uncomfortable to recharge.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi NJVA, thanks for sharing your feedback with us on Nest Doorbell (Battery). We're sorry to hear that the design and features of Nest Doorbell (Battery) didn't meet your expectations.

      The new Nest Doorbell (Battery) is a bit bigger compared to the previous generation of the Nest Doorbell model, since we had to accommodate the battery into the structure. Also, a locking mechanism holds your Nest Doorbell (Battery) in place with either the base plate or the 20° wedge. If you still find the locking mechanism insufficient, you may want to check with BestBuy for availability of 3rd-party anti-theft mounting brackets. We also recommend hard-wiring your Nest Doorbell (Battery) if you prefer continuous charging.

      We value your feedback on our products and we'll make sure to pass along this information to our product team. For any other questions or support concerns, please feel free to reach out to our support team here: https://support.google.com/googlenest/gethelp Nest

  • Rated 1 out of 5 stars

    Uncomfortable to recharge.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very bulky, large. In addition, the metal support or base is very easy to release. To recharge the battery you have to remove the entire doorbell and this is inconvenient. Uncomfortable to recharge.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi NJVA, thanks for sharing your feedback with us on Nest Doorbell (Battery). We're sorry to hear that the design and features of Nest Doorbell (Battery) didn't meet your expectations.

      The new Nest Doorbell (Battery) is a bit bigger compared to the previous generation of the Nest Doorbell model, since we had to accommodate the battery into the structure. Also, a locking mechanism holds your Nest Doorbell (Battery) in place with either the base plate or the 20° wedge. If you still find the locking mechanism insufficient, you may want to check with BestBuy for availability of 3rd-party anti-theft mounting brackets. We also recommend hard-wiring your Nest Doorbell (Battery) if you prefer continuous charging.

      We value your feedback on our products and we'll make sure to pass along this information to our product team. For any other questions or support concerns, please feel free to reach out to our support team here: https://support.google.com/googlenest/gethelp Nest

  • Rated 3 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed in battery, lasts a month, tops. If phone restarts it loses the history previous to restart

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Troy, thanks for sharing the issue with our support team. We´re sorry for the disappointing experience with the short battery life of Nest Doorbell (Battery).

      Battery life will depend on factors including activity, temperature, and camera settings that you select. Users can extend the battery life of their camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios:
      Busy: About 1 month battery life (About 25 - 30 recorded events per day)
      Typical: About 2.5 months battery life (About 13 - 16 recorded events per day)
      Quiet: About 6 months battery life (about 2 - 5 recorded events per day)

      It's important to check the frequency of events (per day) that you get with your Nest Doorbell (Battery). If the short battery life isn´t related to the frequency of events, then we may need to have a closer look at your device and understand what may be causing it. We recommend contacting our support team for further assistance by visiting us here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Neat Google door bell camera

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the camera but the only thing that I dont like is that it only has 3 hour history. I would if liked for the videos to dissapear within 24hrs but thats it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Battery is pretty awesome

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is used at my business by a shipping door with no power near it. The battery lasts about a month and takes a few hours to charge. It notifies me when it's a week away from dying. Super easy to plug in and charge back up. Worth it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Easy set up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Only disappointment was that it does not come with a chime.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, MichaelL. Thanks for posting your review about the Nest Doorbell (battery). We're glad to hear that you had an easy time setting up the device. We appreciate your feedback on not having any chimes and have taken note of it. If you run into any questions about the device, feel free to let us know so we can help you, here: https://support.google.com/googlenest/gethelp Nest