Customer Ratings & Reviews
- Model:
- GA02076-US
- SKU:
- 12189361
Rating by feature
- Video Quality
Rating 4.6 out of 5 stars
- Mobile App
Rating 4.4 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
to a friend
Nest doorbell
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not ring on phone or ipad. Without this feature no way of knowing when someone is at the front door.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for posting your feedback. We’re sorry to learn that the Nest Doorbell (battery) isn’t working as expected.
When someone rings your Nest doorbell, it can send a visitor notification to all phones that share access to that doorbell with the Home app or Nest app. To be notified of visitors, notifications from your doorbell have to be enabled, and your phone needs to be in the same home as your doorbell. You can visit this link on how to get alerts from your Nest Doorbell (battery): https://support.google.com/googlenest/answer/9210305
If the issue persists, we recommend contacting our support team to further investigate what’s causing the issue. Please feel free to call us here: https://support.google.com/googlenest/gethelp
Don't buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great until about 7 months past the warranty when the screen just got blurry and they won't replace it would not recommend buying unless you need it for only about a year and a half
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, DevanL. Thanks for the feedback. We’re sorry to hear about your experience with using the Nest Doorbell (battery). We’ll pass your feedback with the right team to work on improving our products and services, including how we handle customer concerns with accuracy and efficiency. Meanwhile, we’d like to have another chance to investigate your concern. Please consider reaching out to us again so we can have a closer look into this issue: https://support.google.com/googlenest/gethelp
Defective clip
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The clip on this doorbell is very defective and you'll find many other reviews online to confirm this. I've pulled this off of the mount only a few times to charge it over the past few months and the clip inside the doorbell is literally broken now. It will not snap back on. I am returning mine for sure and just going with the Nest Hello doorbell instead.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello Brett, thank you for sharing your review with us. We're sorry to learn that the clip on your Nest Doorbell (battery) didn't meet your expectations. This is not the experience we want you to have with the products and accessories we provide. If you haven't returned your Nest Doorbell and are willing to give it another go, we'd recommend that you reach out to our support specialists so we can help find a better resolution for your issue and improve your overall experience. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Returned after a week
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after using it for 5 days, wouldn’t connect and couldn’t reset
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Robert, thank you for posting your review here and we're sorry to learn that you're experiencing some connectivity issues with your Nest Doorbell. We'd recommend that you reach out to our support team so we can guide you with steps on how to reset your Nest Doorbell and assist you with troubleshooting steps that may improve the performance in terms of connectivity. You can contact our support team on our Google Help page here: https://support.google.com/googlenest/gethelp
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This item has a Poor battery life. Takes along time to charge.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there Grcl, thanks for making us aware of the poor battery life for your Nest Doorbell (Battery). We´re sorry to hear that you encountered this issue and we hope you will give us the chance to help you.
There are a few factors that will affect the battery life of your Nest Doorbell (Battery), and these include activity, temperature, and the camera settings that you select. You may extend the battery life of your doorbell further by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios:
Busy: About 1 month battery life (About 25 - 30 recorded events per day)
Typical: About 2.5 months battery life (About 13 - 16 recorded events per day)
Quiet: About 6 months battery life (about 2 - 5 recorded events per day)
To further isolate the issue, we recommend checking the frequency of events (per day) that you get with your Nest Doorbell (Battery). If the short battery life isn´t related to the frequency of events, then we may need to have a closer look at your device and understand what may be causing it. You may contact our support team for further assistance by visiting us here: https://support.google.com/googlenest/gethelp
not a nest ecosystem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work with the nest app. Only works with google home app, which sucks
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for the feedback that you shared about the Nest Doorbell (battery), and we’re sorry to learn of your disappointment that the camera doesn’t work with the Nest app.
We understand that long time Nest users enjoy viewing their Nest camera feeds from the Nest app and web app, however, our priority with this launch was to create an integrated experience with other Google Nest speakers and displays, and to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant.
Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Users with older cameras can view their camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams. Our team is working on bringing full functionality to the Google Home app so all of your cameras can be set up and controlled in one place.
Your feedback means a lot to us. For any questions or concerns, please contact our specialists through our available support channels here: https://support.google.com/googlenest/gethelp
Nest cam
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work with Nest, which means it will not work with your old Nest product.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Vizio4KTVUHD, thanks for your feedback. We´re sorry to hear about your disappointment with the changes we made for Nest Doorbell´s features.
The move from Works with Nest (WWN) to Works with Hey Google (WWHG) enables the Google Assistant to control all your connected products. We wanted to let you use the Google Assistant to create Assistant Routines in the Home or Assistant apps. The move to the Google Home app using a Google account also provides you with the benefits below:
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Doorbell (Battery) and a Nest Hub, just say, "Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.
Our support team would be more than happy to assist you with your concerns and answer any questions you may have about the features for your Nest Doorbell (Battery). Come visit us at the Google Nest help page here: https://support.google.com/googlenest/gethelp
Missing Piece
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Camera came and was in decent condition, but it was missing the most important piece (the metal plate that makes it work)
I would recommend this to a friend
A great addition to your tech house
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The new Google doorbell is without hesitation one of the best options to take care of your house security. The device allows the owner to see who is at the door at any time, talk to him, order the assistant to play a predetermined message, or receive alerts if the system identifies a person, a package, or even an animal. While some of the previous elements are already available in other doorbells, I found great package recognition or the functionality that allows you to pre-identify family members, in both cases the alert will include those concepts. Very easy to install, all start by connecting it to the power and download the Google Home application to your smartphone. The only requirement is to have Wi-fi at home and a google account. From the app directly, you have to click on "configure a new device" and choose the "bell" option. The app asks to scan the QR code on the back of the Google Nest Doorbell. Once recognized, some parameters allow you to identify the location. The configuration included in this process took me 15 minutes. I’ve decided to have the (rechargeable) battery doorbell that allows me to use the bell without the bell wires at the door. The specs are talking about 2.5 months of battery life, in my first full week, the battery reports (data available in the app) 83% or 5 remaining weeks. Installing the doorbell at your door is quite intuitive, all materials including screws are included in the box (only need a pencil, a screwdriver, and a drill). It seems that the only key element to keep in mind is the placement of the device 1.2 meters above the ground to have the best visibility. There is a video available on the web about the installation that you could also watch. Also, a video is available for when the doorbell needs to be recharged with two very basic steps and the use of a flat screwdriver. Once installed, the image is a quite clear, better day with very nitid colors than a night with infrared vision (in this case you see the images in your app in black and white) but in both cases perfect to identify your visitors. With the correct placement, I am very happy about the area of view. As I said before, the app works great sending alerts (they call smart alerts, and they are) to my phone personalized when a family member of a package is recognized by the motion detector. I love this!. One final component that is included are the “quick responses”, which are prerecorded in the language selected by the user that can be pronounced by the assistant after request. For example, “I'll be right there”, “No one can come to the door”. The functionality is ok but the voice sounds metallic, I prefer to directly talk to the visitor thanks to the two ways of communication. The alarms can be silenced during quiet time and for a specified time. Different from others, there is no subscription require (while is possible). Without, you could record up to three hours of video for free. Also great that if the power fails (no problem for the battery doorbell but if Wi-Fi goes out) the device has a local memory to store video locally. The final element, the google home app is a world in itself. In combination with the doorbell, the availability to change parameters, languages, including family members for recognition, define zones of control, battery supervision seems endless. Three elements on the less good side: - The camera size is bigger than other more discreet doorbells, your visitors will notice it at your door. - The pre-recorded messages, I wish I could be prerecorded by me with my voice to give a better sense of realism. - If you don’t have a google home speaker or a wired doorbell the notification is exclusively in your phone, there is no ring received. With all of that, I am amazed by the the doorbell and recommend it to family and friends.
I would recommend this to a friendnest doorbell
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this doorbell is a great product because you can place it anywhere
I would recommend this to a friendGood for most, disappointing for some……
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit itself is fine but I was disappointed that my ‘wireless’ doorbell did not have the ability to alert people in home who may have hearing impairments with bell, loud notification,,,,,,, I don’t care what. If wired they can do this. Installer was not able to come up with a solution. I purchased this to solve this issue.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi ReluctantRareCritic, thanks for posting a review. We regret to learn that the Nest Doorbell (battery) didn’t meet your expectations.
Nest Doorbell (battery) can do visitor announcements on a Google Assistant-enabled speaker or display or the indoor chime. Also, in addition to standard themes or sounds, seasonal doorbell themes are available around some holidays. You can change the theme or set a different chime sound in the app’s doorbell settings, where it automatically goes back after the default tone after the holiday.
Your feedback is important to us, and your satisfaction is what drives us in improving our products and services. If you need further assistance, our support team is always here to help. Please feel free to contact us here: https://support.google.com/googlenest/gethelp
Alot better than our old ring
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like how it picks up more than just short clips like ring and its probably just because its newer but the battery life is great.
I would recommend this to a friendCannot Recommend
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stupid back of the doorbell kept breaking every time I had to take off the mount to charge it. Had to return to Google 10 + times.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for bringing this issue to our attention. We'll use this feedback to improve the removal process for the Nest Doorbell from the base plate. Here's a link with safe instructions, starting about 3:20 in the video it shows on how to remove your device: https://support.google.com/googlenest/answer/10732535?hl=en&ref_topic=9300124#zippy=%2Cwire-free-installation
Battery drains even when it’s connected and turned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery drains even when it’s connected and turned off
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Robert, thanks for sharing a review to let us know of your issue with the Nest Doorbell. We’re sorry to learn of your poor experience with its battery life. There could be several reasons why your doorbell is behaving differently, and we’d like an opportunity to investigate your concern for a closer look. If you’re willing to share more details about your feedback, please feel free to find us anytime here: https://support.google.com/googlenest/gethelp
Googe door bell
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simply didn’t work although I spent about a week trying to connect, finally i had to return it!
No, I would not recommend this to a frienddoor bell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the item is ok I wi=ould not buy it again - but works
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, we appreciate your feedback on Nest Doorbell (Battery). We´re sorry to hear that it didn't quite meet your expectations. If you´re willing to try, we'd like to learn more about your experience. This will give us a better idea on we can best help you. Please consider contacting our support team via the Google Nest help page using this link: https://support.google.com/googlenest/gethelp
Died after 1 year and a week. 1 year warranty
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for a year. Disconnected randomly the other day so I contacted their support. Boy was I excited to find out that my warranty had expired a total of 9 days before it died and they couldn't do anything for me at all outside of tell me that the exact same model that just unceremoniously but the dust was actually on sale! I could buy another one! No.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi AlanD, thanks for sharing a review on Nest Doorbell (Battery). We're sorry for having fallen short of providing you with your support needs. We understand how frustrating it may have been for you, to find out that the warranty for your Nest Doorbell (Battery) had just expired. However, if you're willing, and if you haven't tried yet, we recommend contacting our support team once more. Even without an active warranty, we can still provide you some assistance in troubleshooting the issue, since some issues can still be fixed by resetting or adjusting some settings on Nest Doorbell (Battery). Our support channels are always open to help you out by simply reaching out to us here: https://support.google.com/googlenest/gethelp
Horrible product
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This always disconnects from Wifi even though the router shows it connected. Do yourself a favor and buy a Ring
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, DanielB. Thank you for sharing your experience with us regarding the Nest Doorbell (battery). We apologize for any inconvenience you're experiencing due to the frequent Wi-Fi disconnection issues.
Here are some recommended steps that may be helpful in resolving the Wi-Fi connectivity issue:
- Check for possible congestion in your Wi-Fi network. Removing some of your connected devices can help free up some bandwidth space. After doing so, check to see if you still experience the same connectivity issue.
- Look for possible sources of interference, such as thick walls or appliances in your home. Relocating the Nest Doorbell or adjusting your Wi-Fi setup might be beneficial.
If none of these steps resolve the issue, we encourage you to reach out to our support team for further assistance through this link: https://support.google.com/googlenest/gethelp
Falls off.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Falls off constantly and then the camera breaks. Otherwise it’s great.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hey there, RjR1. We hear your concerns on making sure your Nest Doorbell (Battery) stays mounted. We’d be happy to investigate and get a resolution for you. When you get a chance, reach out to us here: https://support.google.com/googlenest/gethelp?
Very Poor
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For Google to be a huge company and the doorbell not having a great quality as the original Nest they completely destroyed the Nest company when they bought them.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Jr89. We’re thankful for the feedback you shared, and we’re sorry to hear how you feel about your experience with using the Nest Doorbell (battery). We’d like to know more about your challenges whether this is about the functionality, performance or the camera features. Please reach out to our dedicated team for guidance and assistance here: https://support.google.com/googlenest/gethelp