Customer Ratings & Reviews

Hello there, Xzavier. Thanks for sharing your concerns about the Nest Doorbell (battery). We're sorry to hear that your experience with the device didn't meet your expectations. The battery life depends on factors including activity, temperature, and doorbell settings that you select. You can extend the battery life by adjusting video quality, length of video clips, time between recorded events to monitor specific areas. Check this link for more details: https://support.google.com/googlenest/answer/10901611

As for the battery performance in cold weather, the Nest Doorbell (battery) has an outside operating temperature range of -20°C to 40°C (-4°F to 104°F). Using the device above or below the temperature range can cause performance issues. At temperatures below freezing, the lithium-ion battery in your Google Nest doorbell won’t be able to charge. Many devices, including popular models of doorbell cameras and cell phones, use lithium-ion batteries for their high power and long life, but these batteries are also affected by temperatures below freezing. You need to bring it inside to a warm place, preferably at room temperature so the battery can start to charge slowly once its temperature rises past 32°F (0°C). It will charge faster when it warms up.

Feel free to let us know by visiting us at the Google Nest Help Page if more help is needed: https://support.google.com/googlenest/gethelp

Hi there, JayT. Thanks for your feedback on Nest Doorbell (battery). We appreciate that you like the video quality in addition to its recording feature. We hear your concerns about the doorbell sound.

Although Nest doorbells have sounds that help you know what’s happening (for example, when it restarts), a chime is not included, But when a visitor presses your Nest Doorbell (battery), you can hear an audible alert if you have compatible smart speakers or displays, like Nest Audio or Nest Hub. You can connect a Google speaker or display and set up visitor announcements if you want to get notified when someone rings your doorbell when you’re home. You'll only get visitor announcements on your speakers and displays if they are set up in the same home as your doorbell in the Home app. Or If you choose the optional hard-wired installation, it will work with an existing doorbell chime if you have one.

On the other hand, you can adjust your Nest doorbell audio settings to turn the microphone off or on, change the microphone sensitivity, and set up audio notifications. Visit the links below to learn more about the audio settings:

Change Nest camera and doorbell audio settings; https://support.google.com/googlenest/answer/9218407
Troubleshoot camera audio: https://support.google.com/googlenest/answer/9257101

If you need additional help, you’re always welcome to contact us here: https://support.google.com/googlenest/gethelp

Hello there, Benny. We appreciate the feedback you shared about the Nest Doorbell (battery). We’re glad that you like its video quality, but we’re sorry to hear that your experience with the setup and connectivity is below your expectations. You may need to check for any range issue or wireless interference that can affect the overall performance of your doorbell. Sometimes the device won’t pass the connection test during setup, and will struggle to stay connected if it’s just a bit too far away from your router. You may also check for objects such as mirrors and refrigerators between the doorbell and your router as these items could block the connection. Check this link for more details: https://support.google.com/googlenest/answer/9276282

For additional help, our support team can guide you with further troubleshooting steps here: https://support.google.com/googlenest/gethelp

Hey there, Siteone. We’re glad that your Nest Doorbell (battery) works well. We hear your concerns about its battery life along with the battery charging behavior during cold weather.

If your doorbell is detecting a lot of activities, adjusting the doorbell settings such as video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas can extend its battery life. This link can help: https://support.google.com/googlenest/answer/10901611

Many devices, including popular models of doorbell cameras and cell phones, use lithium-ion batteries for their high power and long life, but these batteries are also affected by temperatures below freezing. At temperatures between -4°F (-20°C) and 32°F (0°C), the doorbell will continue to work, but the lithium-ion battery in your Nest doorbell won’t be able to charge. If the battery drains completely, the doorbell will shut down. For wired installation setups with a Nest Cam (battery), the wires power the camera directly. At temperatures below freezing, the battery won’t charge, but as long as the wired power source is available, the camera can operate in temperatures down to -4°F (-20°C). Visit this link to learn more: https://support.google.com/googlenest/answer/11830989

We look forward to helping you with any questions you may have about the Nest doorbell. For any support concerns that will require our help, please contact our support team via the Google Nest Help Page here: https://support.google.com/googlenest/gethelp

Hi Henry, thanks for sharing your experience. We regret to hear that you’re having battery/charging issues with your Nest Doorbell (battery).

During extreme temperatures, charging is paused to prevent the battery from getting damaged. If you’ve connected your Nest Doorbell (battery) to your existing doorbell wiring, the wires don’t directly power the doorbell. Instead, the battery is trickle charged by the power that comes through the wires, and the doorbell runs off the battery charge. At temperatures between -4°F (-20°C) and 32°F (0°C), the doorbell can continue to work, but the battery will drain because it can’t be charged. If the battery drains completely, the doorbell will shut down, and you’ll need to bring it inside to be charged.

Your feedback is important to us as it will greatly help us in improving our products and services. If you need any assistance, our support team is always here to help. You can reach out to us anytime using this link: https://support.google.com/googlenest/gethelp