Customer Ratings & Reviews

Hi MrGrimm, thanks for posting a review about the Nest Doorbell (Battery). It’s unfortunate to learn that it didn’t meet your preference.

We understand that longtime Nest users enjoy viewing their Nest camera feeds from the Nest app, however, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app, and to create an integrated experience with other Nest and smart home devices. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Users with previous versions of Nest cameras can view their camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams.

If you have any concerns about the Nest Doorbell, and with using it effectively in the Google Home app, let us know at the following link and we’d be happy to help: https://support.google.com/googlenest/gethelp

Hi there, thanks for bringing this issue to our attention. We're sorry to hear about the frustrating experience with software bugs and battery issues you are having with your Nest Doorbell (Battery).

Nest Doorbell (Battery) life will depend on factors including activity, temperature, and camera settings that you select. Users can extend the battery life of their camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios:
Busy: About 1 month battery life (About 25 - 30 recorded events per day)
Typical: About 2.5 months battery life (About 13 - 16 recorded events per day)
Quiet: About 6 months battery life (about 2 - 5 recorded events per day)

We recommend checking the frequency of events (per day) that you get with your Nest Doorbell (Battery). If the short battery life isn´t related to the frequency of events, then we may need to have a closer look at your device and understand what may be causing it.
We'd also like to check on the glitchy issues you are experiencing with Nest Doorbell (Battery). We recommend contacting our support team for further assistance by visiting us here: https://support.google.com/googlenest/gethelp

Hi Samm, thanks for sharing your feedback. We're sorry to hear about your disappointment with the changes we made for accessing the video history for Nest Doorbell (Battery), and with the Google Home app.

We understand that you have enjoyed using both the browser on your computer and the Nest app, to view your video feed on Nest cameras. However, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. If you're willing to try, you may set up your Nest cameras to the Google Home app by following the guide on this help article: https://support.google.com/googlenest/answer/9893532

For any other questions or support concerns you may have in mind, feel free to contact our support team and we'd be happy to help you here: https://support.google.com/googlenest/gethelp

Hello there, thanks for posting your review here. We're sorry to hear that you're experiencing battery issues with your Nest Doorbell (battery). We recommend watching this instructional video on how to optimize your battery: https://www.youtube.com/watch?v=yPm5Kmyz54s

If you've done these steps before or if the issue still persists, we advise that you contact us on our Google Help page here for further assistance: https://support.google.com/googlenest/gethelp

Hi there, Sahil. We're sorry to learn that your Nest Doorbell (battery) is persistently displaying an error about the camera being dismounted. We appreciate that you reached out to our support team in finding a resolution for your concern. If you're willing, we'd like another crack in finding other troubleshooting steps that may improve the performance of the device. Please contact us on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp

Hi MartyGadget, we appreciate you taking the time to share your experience with the Nest Doorbell (Battery) and we’re sorry to learn that it didn’t meet your expectations.

We’re working on adding the experience of viewing the Nest camera feed, with a computer, from the web app as we’re aware that Nest users enjoy this feature. However, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app, as the one place you can control all your favorite Nest and other smart home devices and create an integrated experience with the Google Assistant.

Also, Nest Doorbell (battery)’s built-in rechargeable battery provides a convenient, wire-free installation. To optimize battery life, it offers event video history and will detect and capture important activity at your door, so you can focus on the details that need your attention. If you are interested in 24/7 continuous video history, you might want to consider one of our wired Nest cameras or Nest Doorbell (wired).

We’re taking your feedback seriously to work on improving our products and services. And if there’s anything we can help you with, please feel free to contact us here: https://support.google.com/googlenest/gethelp

Hi there, thanks for letting us know about the issue. We're sorry to hear about the microphone issue and that your Nest Doorbell only worked for about a year. If you haven't tried yet, we recommend contacting our support team for further help with the issue. We'd be happy to help troubleshoot the issue and see how we can better assist you here: https://support.google.com/googlenest/gethelp

Hi Rahpwr, thanks sharing your insights with us. We're sorry to hear that Nest Doorbell (Battery) went offline, and that it wasn't able to watch out for your packages.

Here are some recommended steps to help you with the issue:
- Check for possible congestion in your Wi-Fi network. Removing some of your connected devices can help free up some bandwidth space. You may then check to see if you will still experience the same connectivity issue.
- You may also check for possible sources of interference such as the thick walls and appliances in your home.

If you encounter any further issue, please consider contacting our support team for further troubleshooting and isolation here: https://support.google.com/googlenest/gethelp

Hi Josh, thanks for your review about the Nest Doorbell (Battery) and we’re sorry to learn that it didn’t meet your expectations. We value your feedback as it helps us work on improving our products and services. We may also need to know more about your challenges with the Home app so we can help you the best way we could. You can contact us here: https://support.google.com/googlenest/gethelp

Hey there, Luke. We’re sorry to hear your experience with the Nest Doorbell (Battery) hasn’t been great. We’d be happy to provide you with support and make sure you’re getting the most out of your device. Here’s a link to reach out to us: https://support.google.com/googlenest/gethelp?

Hi there ThatJoshuaGuy, thanks for bringing this issue to our attention. We´re sorry to hear about the difficult experience trying to keep the Nest Doorbell (Battery) turned on.

We appreciate your effort in trying to troubleshoot the issue by restarting and resetting Nest Doorbell (Battery). However, we may need to take the opportunity to take a closer look at what may be causing the issue with it. If you will allow us to help you, please contact our support team here: https://support.google.com/googlenest/gethelp

Hi JoshuaG, thanks for sharing your concerns about the Nest Doorbell (battery). We’re sorry to learn it has not met your preferences, and that we’ve fallen short on your support needs.

Although Nest doorbells have sounds that help you know what’s happening (for example, when it restarts), a chime is not included, But when a visitor presses your Nest Doorbell (battery), you can hear an audible alert if you have compatible smart speakers or displays, like Nest Audio or Nest Hub. You can connect a Google speaker or display and set up visitor announcements if you want to get notified when someone rings your doorbell when you’re home. Also, alerts for Google Nest cameras are a bit more complex than for other Nest products since you can choose motion and sound alert settings, and change how and when you’ll get them. However, the sound that you’ll hear from your phone depends on the phone’s notification settings. For more details, visit: https://support.google.com/googlenest/answer/9210305

We’ll definitely share your feedback with the right team to work on improving how we handle cases with accuracy and efficiency. For questions or concerns, besides having help available through phone or chat, we also have lots of support articles available at the Google Nest Help Center.

Hello there, BradA. Thanks for sharing your feedback on the Nest Doorbell (battery). We’re sorry to hear you came across this issue after its warranty period. We’d be happy to share this with the right team, as we’re looking constantly to improve the products and the services we offer. Meanwhile, we’d like to learn more about concerns so we can help. Feel free to contact us anytime for troubleshooting guidance here: https://support.google.com/googlenest/gethelp

Hi HonestReviewer, thanks for sharing your insight. We're sorry to hear about your disappointment with Nest Doorbell (Battery).

An active subscription of Nest Aware offers a lot of value since it covers your speakers, displays and cameras for a flat monthly rate. It also has new features like sound detection and emergency calling (US only). You can upgrade from a 3-hour event video history to 30 days of event video history with an active Nest Aware subscription, or 60 days of event video history with Nest Aware Plus.

Additional features that you may like, include getting notifications and video streams on compatible smart displays like the Nest Hub and Nest Hub Max. To learn more, check out this help article: https://support.google.com/googlenest/answer/9137164

We’d be happy to answer any questions or concerns you may have. Please feel free to contact our support team here: https://support.google.com/googlenest/gethelp

Hi there Andrew, thanks for bringing this issue to our attention. We´re sorry to hear that your iPhone 12 Pro doesn't work well with the Nest Doorbell (Battery).

Here are some steps you can try and see if it might be helpful with the issue:
- Check for possible congestion of your Wi-Fi network. Removing some of your devices may help free up some bandwidth space and improve connectivity.
- Uninstall and reinstall the Google Home app.
- Try another android or iOS mobile phone or tablet device.

If none of steps we provided prove to be helpful, we highly recommend contacting our support team for further help in troubleshooting the issue, by simply contacting us here: https://support.google.com/googlenest/gethelp

Hi there Will, thanks for leaving feedback about the Nest Doorbell (battery). We hear your concerns, and we’ll share this information with the right team to work on improving how we handle customer concerns with efficiency and accuracy. Meanwhile, we’d like to hear more about your issue further. And if you’re willing to contact us again, please share with us your recent case number so we can continue our investigation, here: https://support.google.com/googlenest/gethelp