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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1835 reviews

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Rating by feature

  • Video Quality

    Rating 4.6 out of 5 stars

  • Mobile App

    Rating 4.4 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

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85%would recommend to a friend

Customers are saying

Customers often highlight the Nest Wi-Fi Video Doorbell's impressive video quality and ease of use. Many find the installation process straightforward and appreciate the overall performance, design, motion detection, field of view, and night vision capabilities. However, some customers have expressed concerns about the device's battery life and size. A few users have also reported issues with connectivity, delayed notifications, and compatibility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 1,835 reviews
  • Rated 5 out of 5 stars

    Cool

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great...........................................

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 4 out of 5 stars

    A Good Buy

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am a Nest/Google fan so my opinion here might be a little biased. This doorbell is very good with a good camera. I wish it was still available wired.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hey there, Player! We're thankful for your feedback on Nest Doorbell (battery). This device can run on battery alone, but if you prefer it wired, it can be connected to doorbell system wires delivering 8 - 24 V AC, and at least 10 VA, 50/60Hz. Meanwhile, you might also want to check for the Nest Doorbell (wired, 2nd gen) that has a voltage requirement of 16 to 24 VAC and a power requirement of 10 to 40 VA. If there's anything we can help you with, don't hesitate to contact us anytime here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Recommend

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and great picture. Larger than you’d expect but sleek enough

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Surprisingly better than expected

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great doorbell. It has great video and audio quality. I have it wired to my existing doorbell and the process was overall easy. I love that it has seasonal doorbell chimes. It was a big hit during Halloween. My only issue is I wish it had continuous recording. I don't understand why it doesn't record when I view live.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi StevenM, thank you for sharing your review on your Nest Doorbell (battery). We're happy to hear that you're enjoying your experience with the device. Please know that 24/7 continuous video recording is available with a Nest Aware subscription. We suggest that you reach out to our support team so we can provide you with additional information or you can visit the link here: https://support.google.com/googlenest/answer/9233159

      For further assistance you can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Best Buy Employee

    Rated 5 out of 5 stars

    Awesome product

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] It awesome it better than the ring that I had before

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent crisp video view excellent price and easy to install

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works as expected.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected. Have to pay subscription to save the videos. The battery life tends to be shorter in extreme heat or cold. Easy to install and remove for charging.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Good buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and install. Great picture quality and can also be wired!

    I would recommend this to a friend
  • Pros mentioned:
    Video quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Very smart camera

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    Best Buy Employee
    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] The nest doorbell was an overall great camera. The facial recognition was pretty spot on along with package, identification and things like that. I ran it wirelessly, and the battery life would do at least three months before recharge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dogs Walked?

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We just had this installed. It has been interesting for us to figure out all of the things that it can do. Sometimes, the sheer number of notifications that one gets can be overwhelming, but we know when packages arrive. The bonus is that I can now determine if the kids walk the dogs as instructed. I wish the Nest Aware subscription was not so expensive.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 4 out of 5 stars

    Google nest review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gréât quality. Video is clear and it has a great range of the door to the driveway. Only gave it 4 stars because it’s hard to install on my phone after my husband did everything on his.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi MarielleG, thanks for sharing a review about the Nest Doorbell (battery), and we appreciate that you find it with great quality. We’re sorry to hear of your difficulty with the setup/installation, and we apologize for the inconvenience this issue has caused you. Here’s an article that includes how to set up and use your Nest doorbell, such as how to watch and share video, how to talk to visitors, what the lights and sounds mean on your doorbell, and how to change settings: https://support.google.com/googlenest/answer/9249772

      If help is still needed, please contact us whenever you have time for real time assistance and guidance, here: https://support.google.com/googlenest/gethelp Nest

  • Rated 4 out of 5 stars

    Great Doorbell

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Doorbell. I wish the battery version functioned like the non-battery model when it has power.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 4 out of 5 stars

    Ring

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product - our second one for a separate entrance. Nice to have the video linked to the Google Home and the cell phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great as intended

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great as intended love how it works good with my Google nest so I can see who’s at the front door throughout my house

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good option for a doorbell camera but battery iffy

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery is relatively easy to install, however the battery does not last nearly as long as they say it will. It will last me about a month and then takes about 6 hours to charge. Still works well overall.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi esol, thanks for posting your feedback. We’re sorry to learn that your having issues with the battery of your Nest Doorbell (battery).

      Battery life will depend on factors including activity, temperature, and camera settings that you select. You can extend the battery life of your camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios:
      - Busy - About 1 month battery life (about 25 - 30 recorded events per day)
      - Typical - About 2.5 months battery life (about 13 - 16 recorded events per day)
      - Quiet - About 6 months battery life (about 2 - 5 recorded events per day)
      If you’re willing to try, we recommend checking the frequency of events (per day) that you get with your Nest Doorbell (Battery). If the short battery life isn’t related to the frequency of events, then we may need to have a closer look at your Nest Doorbell (Battery) and understand what may be causing it. You may contact our support team for further assistance here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Best one around

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best doorbell you can buy, I love this wireless doorbell, quality is great with video and built.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Doorbell

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. It’s easy to install. Now it won’t charge.

    I would recommend this to a friend
    • Brand response from Google Team
      Posted .

      Thanks for reaching out about your Nest Doorbell (Battery), Carolina. We hear your concerns with it not charging. You might need to replace the cable or power adapter. We’d be happy to investigate what might be happening and get a solution for you — reach out to us here: https://support.google.com/googlenest/gethelp madebygoogle

  • Rated 5 out of 5 stars

    Battery powered makes this so awesome!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my parents - they do not have a wired doorbell and so the battery option works out awesomely. I used to own a Ring doorbell but at my new house I went with the Nest and love it. Battery percentage remaining is shown quickly on the app, it's easy enough for my 70 year old parents to charge it up when needed, and they absolutely love it!

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Great doorbell

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture quality and sound works well with the app

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great camera

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the camera on 1/2 price deal. Easy to install works great. Integrated with google and Alexia

    I would recommend this to a friend