Customer Ratings & Reviews

Hi Angela, thanks for your feedback on Nest Doorbell (Battery). We apologize for any inconvenience you may be having with having to recharge it every few days.

The battery life for Nest Doorbell (Battery) will depend on factors including activity, temperature, and camera settings that you select. Users can extend the battery life of their camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios:
Busy: About 1 month battery life (About 25 - 30 recorded events per day)
Typical: About 2.5 months battery life (About 13 - 16 recorded events per day)
Quiet: About 6 months battery life (about 2 - 5 recorded events per day)

We recommend checking the frequency of events (per day) that you get with your Nest Doorbell (Battery). If the short battery life isn´t related to the frequency of events, then we may need to have a closer look at your device and understand what may be causing it.

We recommend contacting our support team for further assistance by visiting us here: https://support.google.com/googlenest/gethelp

Hey there, KdaFonzarelli. Thanks for letting us know about your experience with the Nest Doorbell (battery). We're glad you find the video quality to be cool. It's definitely a great feature for keeping an eye on your doorstep. Battery life can be a factor with wire-free video doorbells. The good news is that the Google Home app offers ways to optimize battery use, such as adjusting motion detection settings. However, if you'd prefer not to worry about charging, then the wired Nest Doorbell might be a better fit for your needs. It provides continuous power and eliminates the need to manage battery life. If you have more questions and concerns, we recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp

Hi CoZy, thanks for contacting us to inform us about the issue. We´re sorry to hear about your confusion with the audible chime for your Nest Doorbell (Battery).

Here are some recommended troubleshooting steps:
- Check the battery charge. The app will send multiple notifications to let you know that your doorbell’s battery charge is running low and that you should charge it. But if you didn’t have a chance to charge it before the battery got too low, simply take it off the backplate and charge it with the included USB-C cable.
- Check chime settings in the app. Your current settings may be preventing the chime from ringing. For example, someone who shares access to your Nest home may have turned the chime off, or changed the chime duration in the app.
- Check Wi-Fi connection. Check that your doorbell isn’t listed as offline in the app. If it is, use the articles linked below to troubleshoot.
- Very hot or cold weather. If it’s extremely hot or cold outside, or if your doorbell is installed in direct sunlight, the chime (and video or Wi-Fi) may turn off automatically to help protect its internal circuitry. The chime will automatically turn on again when your doorbell’s internal temperature returns to its normal operating range.

If none of the steps above work, please consider reaching out to our support team for further help on the issue. Our support channels are always open and you may reach out to us here: https://support.google.com/googlenest/gethelp

Hey there, Aure. We’re sorry to hear you’re having to charge the Nest Cam (Battery) so often. The battery life will depend on factors including activity, temperature, and selected camera settings. On average here’s how long the battery will last on a single charge:

Busy - About 1 month battery life (about 25 - 30 recorded events per day)
Typical - About 2.5 months battery life (about 13 - 16 recorded events per day)
Quiet - About 6 months battery life (about 2 - 5 recorded events per day)

Here’s a few tips to conserve battery:
1. Optimize its video quality.
2. Shorten the length of time for which events are recorded.
3. Take longer to begin recording between events.

We’re just a click away if you need support: https://support.google.com/googlenest/gethelp

Hi CaptainN, thanks for taking the time to share with us your experience with the Nest Doorbell (Battery). We’re sorry to learn that you ran into this issue with the activity detection feature of the doorbell.

Your doorbell runs algorithms to process video and audio data so it can determine whether it detected something you might want to know about. If you only need your doorbell to detect people, animals, or moving vehicles, we recommend that you do not turn on the basic motion and sound detection feature. You might have to move your doorbell, change the angle, or change something in the scene so that you don’t miss important activity and choose which events your doorbell can detect and record (people, motion, package etc.).

We care about your experience, we’d like to learn more about this issue and we’ll do our best to help you here: https://support.google.com/googlenest/gethelp

Hi Dewbird, thanks for sharing your experience. We apologize if the Nest Doorbell (Battery) isn’t working as expected during extremely cold weather.

Nest Doorbell (battery) is designed for the outdoors with the temperature range of –4°F to 104°F.

If you have any questions you want us to answer, feel free to contact our support team. We’d be more than happy to assist you here: https://support.google.com/googlenest/gethelp