Customer Ratings & Reviews

Hi Alleycat, thanks for sharing your feedback to let us know of your concerns with the Nest Doorbell (battery), and we’re glad to hear you like it. Nest Doorbell (battery)’s built-in rechargeable battery provides a convenient, wire-free installation. However, even when wired for continuous charging, it does not offer 10 days of 24/7 video history with Nest Aware Plus.To optimize battery life, it offers event video history and will detect and capture important activity at your door, so you can focus on the details that need your attention. Our goal is to give users more choice. With event video history, we wanted our products to help our customers, like you, to understand what’s going on at home easily and highlight the important activity for you. We still offer 24/7 video history on wired Nest cameras/doorbells with a Nest Aware Plus subscription. We continue to invest in the use of both technologies.

Let us know if you have other questions or concerns about the Nest doorbell, and feel free to contact us anytime here: https://support.google.com/googlenest/gethelp

Hi Kenzie, thanks for sharing your feedback to let us know that your Nest Doorbell (battery) stopped charging, and are sorry for the inconvenience it has caused you. We’d like to guide you with structured troubleshooting steps and see if this issue is caused by the camera, charging cable, or other environmental factors. If you’re willing to work with us, please get in touch with our specialists team through our contact channels found here: https://support.google.com/googlenest/gethelp

Hi CoZy, thanks for contacting us to inform us about the issue. We´re sorry to hear about your confusion with the audible chime for your Nest Doorbell (Battery).

Here are some recommended troubleshooting steps:
- Check the battery charge. The app will send multiple notifications to let you know that your doorbell’s battery charge is running low and that you should charge it. But if you didn’t have a chance to charge it before the battery got too low, simply take it off the backplate and charge it with the included USB-C cable.
- Check chime settings in the app. Your current settings may be preventing the chime from ringing. For example, someone who shares access to your Nest home may have turned the chime off, or changed the chime duration in the app.
- Check Wi-Fi connection. Check that your doorbell isn’t listed as offline in the app. If it is, use the articles linked below to troubleshoot.
- Very hot or cold weather. If it’s extremely hot or cold outside, or if your doorbell is installed in direct sunlight, the chime (and video or Wi-Fi) may turn off automatically to help protect its internal circuitry. The chime will automatically turn on again when your doorbell’s internal temperature returns to its normal operating range.

If none of the steps above work, please consider reaching out to our support team for further help on the issue. Our support channels are always open and you may reach out to us here: https://support.google.com/googlenest/gethelp

Hey there, MarvinL. Sorry to hear you're running into performance issues on the Nest Doorbell (Battery). You could be running into connectivity issues causing lower quality and lack of responsiveness — here’s how to fix that:

1. Restart your doorbell to refresh its connection.
2. Turn off other devices connected to your Wi-Fi.
3. Check your Wi-Fi network or router settings

Here’s a link with more troubleshooting tips: https://support.google.com/googlenest/answer/9239727?hl=en-IN#zippy=;

If you’re still needing support, we’re just a click away: https://support.google.com/googlenest/gethelp

Hi Randrew3, thanks for posting your feedback about your experience with using the Nest Doorbell (Battery), and we’re sorry to hear that the battery needs to recharge every week.

Your Nest doorbell could be detecting a lot of activities, as the battery life will depend on factors including activity, temperature, and doorbell settings that you select. You can extend the battery life of your doorbell by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. This link might be helpful: https://support.google.com/googlenest/answer/10901611

If you have to charge the battery more often than you should, you may consider connecting your doorbell to a power outlet with the included or optional power adapter. Please note that the power adapter included with the Nest Doorbell (battery) is not weatherproof and not intended for outdoor use. You can also connect your Nest doorbell to the doorbell system wires if you have one. Connecting to continuous power will keep the battery charged.

We can also check for other reasons why the battery needs to be recharged every week, so we can find a way to help improve your experience. We encourage you to contact us anytime here for further isolation and troubleshooting: https://support.google.com/googlenest/gethelp

Hi ShaneL, thanks for your feedback. We're sorry to hear that the battery for your Nest Doorbell (Battery) doesn't last long enough.

For Nest Doorbell (Battery), battery life will depend on factors including activity, temperature, and camera settings that you select. You can extend the battery life by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios:
Busy: About 1 month battery life (About 25 - 30 recorded events per day)
Typical: About 2.5 months battery life (About 13 - 16 recorded events per day)
Quiet: About 6 months battery life (about 2 - 5 recorded events per day)

We recommend checking the frequency of events (per day) that you get with your Nest Doorbell (Battery). If the short battery life isn´t related to the frequency of events, then we may need to have a closer look at your device and understand what may be causing it. You may contact our support team for further assistance by visiting us here: https://support.google.com/googlenest/gethelp

Hi MichaelD, thanks for bringing this issue to our attention. It's unfortunate to hear you encountered this issue with Nest Doorbell (Battery), and we're sorry for having fallen short of meeting your support expectations. We understand your frustration with this experience, however, if you're willing to try, we'd like to have another look at the issue and see how we can work on the issue while providing you with a better experience. Feel free to contact our support team using this link: https://support.google.com/googlenest/gethelp

Hi Kenndee, thanks for taking the time to share your feedback. We regret to hear that the Nest Doorbell (battery) isn’t working with your Android device.

We hear you and we’d like to help you the best way possible. We’d like to know more about what happened, so we can investigate what’s causing the issue. If you’re willing, please feel free to contact our support team using this link: https://support.google.com/googlenest/gethelp

Hi MichaelG, we greatly appreciate the feedback you shared about the Nest Doorbell (battery) and we’re sorry to learn your expectations are not met. We’re aware that longtime Nest users enjoy viewing their Nest camera feeds from the Nest app. However, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. Our teams are working on enabling the ability to set up and control older Nest cameras in the Home app so users will have one app to control all of their devices, and we’re working on bringing full functionality to the Google Home app as we want to create an integrated experience with other Nest and smart home devices. While the new Nest cameras and doorbells are exclusive to the Google Home app, users with previous versions of Nest cameras can view their camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams.

The Nest Doorbell (battery), even when wired for continuous charging, does not offer 10 days of 24/7 video history with Nest Aware Plus. But your doorbell should still have event video history which will be deleted on a rolling basis after a certain number of days depending on which Nest Aware subscription that you have.

Also, video quality issues can be related to several factors. If you're experiencing a spotty connection or weak signal, we recommend checking your Wi-Fi network to see if your bandwidth is congested. This may happen if you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network. Removing other connected devices to your Wi-Fi may relieve network congestion. If your camera is mounted too far from your Wi-Fi router, you may need to extend your Wi-Fi network’s range using an extender, boosters or additional Wi-Fi access points.

We're always here to help you improve your experience. If you run into an issue with your Nest Cam and with using it effectively in the Google Home app, please feel free to find us here: https://support.google.com/googlenest/gethelp

Hi tronproductreviews, thank you for sending in your review for your Nest Doorbell (battery). We can see how your experience with the device has been less than ideal in terms of having it hardwired. The Nest Doorbell you purchased is the battery version and would only need batteries for power. If you're looking for a wired version we'd advise to check with your retailer. If you need any assistance with the device or have additional questions, please don't hesitate to contact us on our Google Help site here: https://support.google.com/googlenest/gethelp

Hey Mazrkoth, we appreciate your review for Nest Doorbell (battery). We're glad to hear that you're enjoying your experience with the device and your feedback about getting a security device will be relayed to the right team for potential improvements we may provide in the future. We'd like to be of assistance to you and improve your overall experience. Please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi there Bandit, thanks for letting us know about the issue. We're sorry to hear that you have to keep recharging Nest Doorbell (Battery) every 3 days, even after already adjusting the video recording settings. We recommend keeping a close eye and checking on the frequency of events (per day) that you get with your Nest Doorbell (Battery). If the short battery life isn´t related to the frequency of events, then we may need to have a closer look at your device and figure out the root cause. You may speak to any of our support specialists for further assistance here: https://support.google.com/googlenest/gethelp

Hey there, Counterview. Sorry to hear you’re having problems troubleshooting the Nest Doorbell (battery). We’d be happy to investigate and find you some solutions — reach out to us here: https://support.google.com/googlenest/gethelp

Hi Rpatx1, thanks for your feedback. We’re sorry to hear that the new Nest Doorbell (Battery) didn’t meet your expectations.

The new Nest Doorbells are exclusive to the Google Home app because we wanted to create an integrated experience with your speakers and displays. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app.

We value your feedback and for helping us understand our customers' needs and preferences better, and we'll make sure to pass it along to our teams as we're always working to improve our products and services. If you have questions you want us to answer, you can always contact our support team here: https://support.google.com/googlenest/gethelp

Hi there cusedice, thanks for being an advocate of our products, and we truly appreciate your detailed feedback on Nest Doorbell (Battery). We’re sorry for the limited support on both the Nest app and the 10-day 24/7 video history.

Our long term plan is to use the Google Home app as the one place you can control all your favorite Nest and other smart home devices, and the Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Also, here are some benefits you can get by using the Google Home app:
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, "Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.


Your Nest Doorbell (battery) comes with package detection, person detection, animal detection, vehicle detection, including intelligent alerts, and activity zones even without an active subscription. Even though you won't get 10 days of 24/7 video history, you still get 30 days of event video history with an active subscription of Nest Aware, and 60 days of event video history with the Nest Aware Plus. If you are interested in 24/7 continuous video history, you may want to consider our wired Nest Hello Doorbell.

We’ve taken a note of your feedback and we’ll make sure this gets passed along to the right team since we’re always looking for opportunities to improve our products and services. If you need assistance, feel free to contact our support team here: https://support.google.com/googlenest/gethelp

Hi JayShomp, thanks for making us aware about the issues you’ve encountered with your Nest Doorbell (Battery). It’s unfortunate to learn that your doorbell failed to alert or record history when events occurred. This is not the experience we want you to have. Nest cameras are designed to alert you when they detect important activity, even without a subscription.

We recommend checking if your device is connected to your Wi-Fi network and the network is connected to the internet. You may need to move your camera or change something in the camera’s view to improve motion detection results. You can also change your camera’s angle, or change something in the scene so that you don’t miss important activities. If notifications are turned on, check whether similar activities had recently occurred in your camera’s video history:

*Seen activity types
Tap the switch next to each type of notification to enable or disable alerts for things like motion, people, or animals. This list can vary depending on your camera or doorbell model and if you have an Aware subscription.

*Away-only notifications
Tap the switch to enable or disable away-only notifications. When this is on, you can only receive camera alerts when your home is set to Away. So if someone is home, you won’t get notifications about activity from your camera.

We’d like to have a closer look to find out what went wrong so we can help improve your experience and if you’re willing, you may visit us anytime here: https://support.google.com/googlenest/gethelp

Hello there, DevanL. Thanks for the feedback. We’re sorry to hear about your experience with using the Nest Doorbell (battery). We’ll pass your feedback with the right team to work on improving our products and services, including how we handle customer concerns with accuracy and efficiency. Meanwhile, we’d like to have another chance to investigate your concern. Please consider reaching out to us again so we can have a closer look into this issue: https://support.google.com/googlenest/gethelp

Hello ShaunK, thanks for the feedback and for letting us know of your concern with using the Nest Doorbell (battery). We understand that having to charge your doorbell frequently can be an inconvenience, and this is not the kind of experience we want to share with you.

Your Nest doorbell could be detecting a lot of activities, as the battery life will depend on factors including activity, temperature, and doorbell settings that you select. You can extend the battery life of your doorbell by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. This link might be helpful: https://support.google.com/googlenest/answer/10901611

You may also reach out to our dedicated team to check for other reasons why the battery drains faster than usual. You’ll find us ready to help and guide you here: https://support.google.com/googlenest/gethelp