Customer Ratings & Reviews

Google = ruining great brands by acquiring them. Forcing people to use the Google Home app vs. the Nest app was a bad decision. For such a large technology company, that app is complete trash.

Stupid it don't ring thru like the wired one does on Nest

Does not work with google nest. Hard to sync to hub. Disappointed the camera does not have a wide angle view like previous door bells we have owned

I've had this doorbell for a month now and am using it in battery mode. The AI features are pretty good and prevent unnecessary alerts from happening. I have predominately used 'package detection' mode since that was 100% the reason I bought it. Unfortunately it also does not detect events about half of the time leading to half of my packages sitting on my doorstep. This basically makes the doorbell trash in my estimation.

Awful Broke and fell off the house as soon as Best Buy tech left Assuming a Best Buy tech installation issue vs product

Do not buy if you live in cold climate. Does not work when temps drop below 0 degrees F. Useless as a security device

I purchased this with high hopes, but it’s not a reliable camera. It only picks up motion when you walk right up to it. This is especially bad at night.

Setup and configuration was a breeze. It came with everything needed and then some to get it setup and mounted on my house. It is a bit on the larger side but in my opinion it does look a lot better than most video doorbells out there. It also comes in four different colors which is a nice touch. Seems pretty durable but I guess time will tell how long the battery lasts and if it works when it gets really cold out. All setup, configuration, and usage is done via the Google Home app. The app has settings for battery, events, doorbell, video, and audio. I hardwired mine and connected it to a old electronic chime. I just installed it right over top of where my old one was. If you hardwire to your house the battery keeps a charge from the wiring and the battery percentage disappears from the app since you don't necessarily have to worry about it. Something that I though was really nice was that you can adjust the length of the chime in seconds. So for me I can actually adjust how much of the doorbell chime I hear. As for video I would say its average. I find even at "max" setting for resolution its fine but nothing worth bragging about. There is about a 1 sec delay with the live video feed which in the doorbell world is pretty good. Night vision works really well. Audio is very clear and you can adjust the volume in the app if needed. I love being able to see who is at the door at any time and being able to communicate with them as well. Something that makes this a bit different from other video doorbells is that it has some sort of AI built in and can detect if it sees a person, animal, package delivery, or vehicle. Then sends a push notification to your devices to let you know if you have it enabled. Pros: Supports both hardwired and battery Very configurable Comes with all mounting hardware needed Night vision Two way audio Works with Nest Hub displays Supports Google Assistant Built in AI for detection and push notifications Supports both 2.4 and 5 GHz wifi Comes in four colors Cons: Does not work with android tv or smart clock displays No option for constant button illumination Free video recording is only 3 hours Overall I think this is a pretty great doorbell. Its supports a lot of different install configurations and gives you a lot of functionality once installed.

Google’s latest generation of video doorbell is here. I am both excited and curious on how my first video doorbell will be. As I am new to the entire video doorbell world, I cannot review its technical aspects and differences between that and the competition. For that, I apologize. However, I will post my experience of using it here. The box comes with everything needed to install the doorbell -- screws, mounting plate, etc. You only need to supply the tools needed to do the installation. Instructions on how to install is shown through a YouTube video. Link to the video is provided on the included paper. The video is thorough and easy to follow. When listing off the tools needed for installation, it even tells you the drill bit size, which helps a lot since people may not know what size of a drill bit is appropriate for the included screws. While it’s convenient to have a video of the installation process, I think Google should still include a paper version just to be safe. After reviewing the video a few times, I started the installation. It was simple enough that I had no issue at all going through the process. I did have to check a couple of times if I needed to use the wedge for better camera angle. Turns out I do. Still, the installation process was smooth throughout. Once I had the doorbell installed and it snapped into place, I did a test ring and the Google Home app worked as expected. The live video worked and I’m happy it’s working. Since I have a couple of Google mini speakers, I turned on visitor announcements and rang the doorbell again. The speakers came to life and announced appropriately. There is about a 1-2 seconds of delay between ringing and announcement. Video quality seems okay to me. There are some video stutters and a moment of extreme overexposure when the camera turns on, but perhaps this is due to the processor waking up? Still, I’m happy with how it turned out. It can even record at night using infrared. That’s so cool. Battery life is something I cannot say if it’s good or bad. But seeing that the camera only goes live when it senses someone at the door or when the doorbell rings, it should last long enough between charges. This is the only drawback to using this model. The plus side is that I do not have to learn about doorbell wiring and needing to find the breaker for the doorbell itself. Overall, the Nest Doorbell is a nice alternative to those who do not want to bother with doorbell wiring. But going this route means incurring some inconveniences -- charging the battery, no 24/7 camera live feed. On a personal level, this is fine for the time being. Is the price worth it? That I do not know. There are competitors that are either cheaper or more expensive than this. But they are outside the Google ecosystem so compatibility will be an issue. I feel this is a nice addition if you’re already invested in Google products. The Good: small, slim, should mount virtually anywhere, decent video quality The Bad: slightly worse camera field of view than older generation, having to recharge battery, no 24/7 camera feed The Ugly: Seeing your own face on the video doorbell post-installation Verdict: Buy if needed

The connection was very poor. In addition the software to acknowledge device was failing. We decided to return this device.

Five times somebody came out to install it, the fifth time they realized it doesn’t work with 5G so it’s useless

I am having trouble with this item I have to go to a store to see if I can get it resolved

Still waiting fot costumer service to email me. Can't hear when someone is at the front door. Speaker too low. What a mess!

It used to be a good company before Google, the phone doesn’t ring on your phone just messages. Ring bell works much better.

Works well but if phone isn’t in your hand you don’t know anyone is there. It doesn’t ring.

What happen to the Nest App?? Google Home app is very unstable and not built correctly. Bring the Nest app back!!!!

Battery-powered outdoor cameras and doorbells seem to be all the rage lately, and for good reason: they make adding additional security outside as easy as possible, with no wires to run and no professional installation or expensive security system necessary. Google's newest entry, the Nest Doorbell (battery), joins the Nest Cam (battery) as one of the company's two wire-free monitoring options. As a renter with no existing doorbell or outdoor power source I am limited to battery-operated options only. I was not initially planning on adding outdoor cams (I have two indoor "pet" cams already), but after some package and bike thefts being reported in the area I figured it might be worth investigating. With a number of Google/Nest products already it was a no-brainer to stick with that product family for compatibility. The Nest Doorbell (battery) comes in typically high-end Google packaging, with everything clearly labeled. The doorbell itself is quite a bit larger than it looks in pictures, with a large white button on the bottom and large black camera/sensor array up top. It comes with everything needed for installation into wood and/or concrete/stucco, provided you have the correct tools -- namely, a drill and drill bits. It also includes a wedge to angle the camera 20 degrees one way or the other, to help you get a better view of your front door area. Installation is pretty straightforward, with everything handled through the Google Home app. The process walks you through step-by-step, including an overview video at the beginning and plenty of help options. I was up and running pretty quickly, with the hardest part being drilling through the thick wooden molding around my front door. Google helpfully gives you a live preview of the camera's vision during the setup process to help you position the unit; I ended up needing the wedge to get the best view, as my apartment has a thick stone wall. I also decided to mount the unit opposite the door handle so that the view would include more of my front porch area rather than the stairs leading to the walkway outside my door. With no wires to run you are free to position the doorbell almost anywhere, which is great. After mounting everything the doorbell requires you to charge it fully before use. This can take up to five hours, according to the app, but my doorbell arrived with about 80% on the battery so I only had to charge for an hour or so using USB-C. Over a week of use the app estimates I'll go seven weeks between charges, which is great considering the long charge time. The end of the doorbell setup process in the Google Home app offers you a free 30-day trial of Google's Nest Aware service, which is not very clearly described as a free trial until after you've signed up. Nest Aware enables additional features like 24 hours of event history and alerts for sounds like breaking glass and fire alarms (available on Google/Nest Home speakers and hubs) for $6 + tax a month. Without Nest Aware you only get 3 hours of event history, which is pretty paltry for a doorbell at this price, especially since events happening while you're asleep may already be inaccessible when you wake up -- but your usage may vary. I will likely stick with Nest Aware and consider adding more Nest products to my setup in the future. After a full charge the Nest doorbell simply clicks right onto its mounting bracket and gets to work. All settings and video streams run through the Google Home app, with the option to view the stream on compatible Google/Nest hubs. I asked Google to show me the front door on my 1st-gen Google Home Hub and she did so in under 10 seconds, which isn't too shabby. Whenever anyone presses the doorbell button all the Google Assistant devices in my apartment ring (even my Sonos speakers) and I get an alert on my iPhone. In practice, the doorbell sits dormant most of the time, only recording when it detects motion. Even without a Nest Aware subscription you can set up activity zones in the Google Home app, which I highly recommend, especially for apartment-dwellers like me. I was able to define an activity zone that includes my doormat and porch area but not the stairs and walkway visible from the camera, which has cut down on the number of notifications I get for my neighbors simply walking by. I like that you can turn off notifications outside your activity zone but still have the camera record an event, so in case something happens outside the zone that you later want to review, you'll have some footage. A Nest Aware subscription enables facial recognition, which is very neat. The doorbell does a great job of picking up on faces and will ask you if you know them, giving you the option to name familiar faces and get custom alerts when friends and family are spotted. I do wish you could save faces and then disable notifications for them, though, so that I could save my neighbors' faces and stop getting alerts when they pass through my activity zone. In addition to faces the camera will recognize animals and packages, which has been mostly accurate (but not perfect) in my testing. Audio and video quality are perfectly acceptable. The video stream isn't as high-def as the 2K cameras in my house, but they are acceptably clear during the day and at night (though they are black-and-white in the dark). This is a compromise to enable a long battery life and one I'm willing to live with to avoid running wires. In practice, I have no complaints about the audio/video stream, although keep in mind there's almost always a lag when starting a stream or opening an event notification. Overall, after a week of testing I'm pleased with the Google Nest Doorbell (battery). Setup and installation was a breeze, audio/video quality is good, and battery life is excellent. My only real complaints are with the Google Home app -- if you've used the Home app at all, you'll be familiar with how messy it can be. There are just so many options and settings and pages and whatnot that simple tasks can be a bit cumbersome, but this is really a critique of the Google Home app and not the doorbell itself. At least (for me) the Google Home app is mostly reliable, if a bit annoying to use. If you're invested in the Google/Nest ecosystem and want to avoid wires, you can't go wrong with the Nest Doorbell (battery). However, if you don't use other Google/Nest products, you're definitely going to want to look elsewhere, as the doorbell doesn't work with Alexa or Siri. Finally, if you have doorbell wires available I would recommend reading through the installation instructions first, as you can wire this doorbell with the included adapter, provided your specific setup supports it. Also, Google recently announced a new Nest Doorbell (wired) will be coming in 2022, so it may be worth waiting to see how that device compares.

Terrible product even when wired. Vie Angle is snaller than should be. Just terrible

Returned the first one. Now the second one is still doing the same things.

Worked okay, after charging it stopped displaying live view