Customer Ratings & Reviews
- Model:
- GA01318-US
- SKU:
- 6473256
Rating by feature
- Video Quality
Rating 4.6 out of 5 stars
- Mobile App
Rating 4.4 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the Nest Wi-Fi Video Doorbell's impressive video quality and ease of use. Many find the installation process straightforward and appreciate the overall performance, design, motion detection, field of view, and night vision capabilities. However, some customers have expressed concerns about the device's battery life and size. A few users have also reported issues with connectivity, delayed notifications, and compatibility.
This summary was generated by AI based on customer reviews.
Pretty Good Cam
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish if was more HD but does what its supposed to do
I would recommend this to a friendBrand response from Nest Support
Posted .Hey there, drip. Thanks for posting your feedback. We’re glad that your Nest Doorbell (Battery) works as expected, and we hear your concern about its video quality.
You can try adjusting your doorbell’s video quality that can improve the resolution. The higher the video quality setting you choose, the sharper and more detailed your footage can be, but it also uses more of your internet bandwidth. This setting lets you choose the maximum video quality for your doorbell. And whichever level you pick, your doorbell will automatically adjust its resolution and compression according to how much bandwidth is available. Check this link to learn more: https://support.google.com/googlenest/answer/9218596
We’d be happy to share your feedback with the right team for future improvements. In the meantime, please feel free to let us know if you need further assistance by visiting us here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Connectivity
Did not connect to wifi
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had tto return it devise since it did not connect to my wifi, we tried many times, we even reseted the router aa we thought it was probably the internet setups and nothing worked.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hey there, LadyG. Sorry to hear you had problems connecting your Nest Doorbell (Battery) to your wi-fi. Even though you returned the device, your feedback is important to us and we’d like to learn more about what happened — when you have second, here’s a link to share more: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG
Wireless video doorbell is a plus
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the convenience of battery power. No electrician needed to install.
I would recommend this to a friendAnother OK Google Product
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you have sun that shines directly on this doorbell, it will shut off when it gets too hot. It's better than the other black doorbell. If the doorbell is connected to a powered chime then this doorbell doesn't require to be removed and charged.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there! Thank you for sharing your experience with the Nest Doorbell Battery. We appreciate your feedback, both on the positive aspects and the challenges you've encountered. The Nest Doorbell is designed to be weatherproof and can withstand temperatures ranging from -4°F to 122°F. However, if the doorbell is exposed to direct sunlight for an extended period of time, it may overheat and shut down temporarily. This is a normal safety feature to prevent the doorbell from becoming damaged. If you ever encounter further issues or if there's anything specific, please feel free to reach out to our dedicated team of specialists here: https://support.google.com/googlenest/gethelp
Could be a bit better
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the no wires and long life of the battery but the video quality is not better than the first doorbell
I would recommend this to a friendExcellent addition for security to my Google envir
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent unit in my Google environment great for my family who are disabled to feel safe also
I would recommend this to a friendFeel safe
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this camera it come in hand because I can check if my package came yet of if someone is at my door when I’m not home
I would recommend this to a friendGood camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only negative aboit this camera is that its not 4k. The 1080p is decent enough, night vision infra is good. The built-in mic and speaker are also good. The battery lasts well over 4 weeks. For $120, i think its a good price for the value.
I would recommend this to a friendGoogle does it again
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Easy setup. A little concerned about all the google devices listening and watching but they work great!
I would recommend this to a friendVideo door camera
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product as well as great price we enjoy our trips to Best Buy my wife and I to see what’s new as well as seeing what’s on sale AAA + experience.
I would recommend this to a friendchristmas gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this as a Christmas present from my kids and I love it. I wanted a ring doorbell but I don't know the difference. I'm still able to view and record vistors or packages being delivered.
I would recommend this to a friendI love the look
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We could not get the app to work on this doorbell.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Kenndee, thanks for letting us know about the app issue with Nest Doorbell (Battery). We're sorry for any inconvenience this may be causing you.
Here are some recommended steps to ensure the best experience when setting up your Nest Doorbell (Battery):
- Ensure that you are using a GMail account.
- An Android mobile phone or tablet running Android 8.0 or later, or an iPhone or iPad device with iOS 14.0 or later.
- Check for possible congestion in your Wi-Fi network. Removing some of your connected devices can help free up some bandwidth space. You may then check to see if you will still experience the same connectivity issue.
- You may also check for possible sources of interference such as the thick walls and appliances in your home.
Please consider contacting our support team if the issue remains. We recommend contacting us for further troubleshooting and isolation here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Connectivity
Would not comment to the wifi
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased and retuned 3 of these and non of them would connect to the WiFi, all my other next products work fine
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, Tessa. Sorry the Nest Doorbell (Battery) didn’t quite work for you — we understand how frustrating this can be. Even though you've returned the device, we’d like to hear more about what may have happened. When you get a second, share more at this link: https://support.google.com/googlenest/gethelp?
Would recomend
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We live in a apartment and have packages delivered regularly. This little guy gives me a live view of any deliverys and any porch pirates. It also uses face recognition so thats a nice plus.
I would recommend this to a friendSuper Easy to Install
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was very easy to install and worked nicely with my doorbell chimes in the house. A little more pricey that a Ring but I like how it is integrated with the rest of the google products.
I would recommend this to a friendHighly anticipated this device, had to return it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have been enthusiastically waiting for this device to be launched and purchased the doorbell on the first day of availability. I have a unique requirement in that every other video doorbell I've seen is spec'ed at 16-24 VAC for wired operation. The doorbell transformer in my house is only delivering 14 VAC, and is buried somewhere under the wallboard in my finished basement ceiling or some wall. I've been unable to locate it despite looking in all of the usual places and using circuit tracing tools. I thought that the 8-24 VAC voltage spec was a lifesaver. Alas, this was not to be the case. I thought that the mechanical install would be the most challenging due to the narrow uneven channel between my storm door frame and the brick wall, but the wedge took care of that and I was able to get the doorbell to fit. I have had two Nest thermostats for years, and have never had an issue configuring them or controlling them with the excellent Nest app. My experience in trying to configure this doorbell using the Goole Home app was a nightmare. The user interface and experience are extremely poor compared to the Nest app. My first attempt to configure the doorbell failed, so I deleted it from the app and started over. This time, I made it through the configuration, connecting to my network, and getting to the point where the app said I should see video and was connected to Nest Aware, complete with a welcome email. I didn't see video, and never did. The camera was offline, with no way to get it online. In addition, though I had set the configuration for a wired chime, it did not activate the chime. So the device was perfect except for not displaying video or ringing the chime... Long story short, I spent two hours with Google Nest Support and they were unable to resolve these issues through multiple deletions and reinstallations of both the device and the app. I was also unable to successfully connect to my network or either of the Nest thermostats again for configuration - got an error message that "something went wrong" - no error code, or ability to retry, just cancel the configuration. And at each step of the configuration process, with each parameter entered, it took minutes for the app to respond. During that time, I was told that if the camera goes offline, it's due to network issues, but every other device on my network including smart appliances as well as computers, phones, smart TVs, A/V receivers, and my two Nest thermostats were all doing fine. I could have connected the doorbell to a different segment of my network, but there is no way to manually configure the network if there is another Nest device nearby. It automatically only configures through the other nearby Nest device if found - another bad design element of the app. I let the Google Nest Support person know that I had spent far too much of my time on this already, and would pack up and return the unit. I provided a number of suggestions on how the app could be improved and said that if their developers would like a beta tester with 45+ years of experience in HW/SW/systems design and implementation for a version of the app that incorporates these suggestions along with hardware that performs as defined, I'd be happy to do so if they provide one to me for free. All in all, an extremely poor and disappointing product experience.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, we appreciate you letting us know about your experience with Nest Doorbell (Battery). It’s unfortunate to learn that you came across installation and connectivity issues, and that we’ve fallen short on your support needs. This is definitely not the kind of experience we want you to have.
Nest Doorbell (battery) can be powered with wires delivering 8 - 24 V AC, and at least 10 VA, 50/60Hz, worldwide. While the Nest doorbell can replace most wired doorbells, there are some cases where the doorbell system either doesn’t give enough power or gives too much power. So, if you plan to connect a Nest doorbell to your current doorbell’s wires, you should check that your current doorbell can be replaced by the Nest doorbell and that your doorbell system will work here: https://support.google.com/googlenest/answer/9247132
Also, there could be some settings on your router or access point that could be causing a problem with the connection. High firewall security or parental controls can block communication with Nest servers. Refer to your Wi-Fi router or access point documentation to check if these features are enabled on your network and how you can exempt your doorbell from these restrictions. Check our recommended Wi-Fi settings for more detailed configuration options: https://support.google.com/googlenest/answer/9240155
If you have a mechanical chime with moving parts and it didn’t ring or didn’t sound right, try the following:
- Remove the chime cover and check that the wires aren’t touching any moving parts.
- Next make sure that any exposed wire ends (with bare copper showing) aren’t touching each other.
- Then test your chime again
You can get more help to troubleshoot chime issues in our Google Nest Help Center or visit this link for more details: https://support.google.com/googlenest/answer/10732535
We take your feedback seriously, to work on improving our products and services. We understand your decision to return your Nest doorbell. If you’d like to try it out again in the future, we’d be happy to work with you again and help improve your overall experience: https://support.google.com/googlenest/gethelp
Great for home surveillance
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This works wonderfully. My one criticism is I wish it would alert us sooner. People can be inside the house before we even get a notice sometimes (invited guests luckily so far).
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Cass, thanks for sharing your review. We're happy to hear that your Nest Doorbell (battery) has been working wonderfully for you. Your feedback about receiving the alerts sooner is appreciated and rest assured that we'll send this to the right team for improvements in the future. If you have additional questions or need further assistance with your Nest Doorbell, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Add wireless charging to make it better
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as expected, but I would like to see wireless charging options in future models
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Mattyg19, we're always appreciative of the feedback that you provide us. We've taken note of your feedback and we'll certainly hand over this information to our product team since we're always searching for opportunities to improve our products and services. We'd also like to highlight that you can count on us for your support needs on Nest Doorbell (Battery). Simply reach out to our support team here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Ease of use, Video quality
Clear video
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, the video is very clear. Easy to instal to existing wires.
I would recommend this to a friend - Cons mentioned:Battery life
Don’t recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Battery doesn’t last an entire week. Video recording is delayed. Don’t recommend
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hey there, Aure. We’re sorry to hear you’re having to charge the Nest Cam (Battery) so often. The battery life will depend on factors including activity, temperature, and selected camera settings. On average here’s how long the battery will last on a single charge:
Busy - About 1 month battery life (about 25 - 30 recorded events per day)
Typical - About 2.5 months battery life (about 13 - 16 recorded events per day)
Quiet - About 6 months battery life (about 2 - 5 recorded events per day)
Here’s a few tips to conserve battery:
1. Optimize its video quality.
2. Shorten the length of time for which events are recorded.
3. Take longer to begin recording between events.
We’re just a click away if you need support: https://support.google.com/googlenest/gethelp