Customer Ratings & Reviews
- Model:
- GA01318-US
- SKU:
- 6473256
Rating by feature
- Video Quality
Rating 4.6 out of 5 stars
- Mobile App
Rating 4.4 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the Nest Wi-Fi Video Doorbell's impressive video quality and ease of use. Many find the installation process straightforward and appreciate the overall performance, design, motion detection, field of view, and night vision capabilities. However, some customers have expressed concerns about the device's battery life and size. A few users have also reported issues with connectivity, delayed notifications, and compatibility.
This summary was generated by AI based on customer reviews.
good stuff
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its a good purchase, its not too expensive and you dont need a subscription unless you want cloud recording.
I would recommend this to a friendIt was great for exactly one month.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could write a book - but heres some key points. -does not make a doorbell noise unless you have another nest product -deletes footage the next day unless you have a subscription -i took it off to charge it ONCE and when i went to remount it the release button on the inside (similar to removing the back of a cell phone) got stuck. this was about 28 days after first setting it up. Google did not care and was not willing to help us with information about a manufacturers warranty or a replacement back, and just kept sending us the link to purchase a whole new product. If youre going to purchase this product, be prepared to purchase additional google nest products and please purchase a warranty through the store you purchase it from, because if it busts within a month Google reps will do anything to convince you to purchase a new unit as oppossed to honoring a manufacturers warranty.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Phoebe, thanks for sharing the details of your feedback about the Nest Doorbell (battery). We’re sorry to hear that it didn’t quite meet your expectations.
The Google Nest Doorbell (battery) is designed to run on batteries without the need for frequent recharging, and it comes with a 1-year limited warranty. A chime is not included, but when a visitor presses your Nest Doorbell (battery), you can hear an audible alert if you have compatible smart speakers or displays, like Nest Audio or Nest Hub. If you choose the optional hard-wired installation, it will work with your existing doorbell chime.You can also choose to connect it to your doorbell system’s wires, which lets it stay powered.If your home doesn’t have a doorbell system, the easiest option is to install your doorbell wirelessly.
There's no fee to stream full resolution live video and receive basic notifications, as long as your doorbell is connected to the internet. If you want to go back and view recorded video, you can view events up to 3 hours in the past. However, you’ll need a Nest Aware subscription to record video, receive advanced notifications, to get extra features and to view videos saved in the cloud. Nest Aware is a paid subscription service you can use with your Nest products to help keep you informed about important events at your home. With a Nest Aware subscription, your Nest camera or doorbell stores video securely to the Nest cloud so you can access it anytime, anywhere. Please note that Nest Doorbell (battery), even when wired for continuous charging, does not offer 10 days of 24/7 video history with Nest Aware Plus, but your doorbell should still have event video history which will be deleted on a rolling basis after a certain number of days depending on which Nest Aware subscription that you have. Check what you can get with the Nest Aware subscription, here’s the link: https://support.google.com/googlenest/answer/9233159
We’re hoping for another opportunity to investigate your feedback and learn how we can help improve your experience. Please get in touch with our specialists once again so we can look for the best solution to your concerns here: https://support.google.com/googlenest/gethelp
5
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excelent , need clarity and photo needs to add to the famillier faces
I would recommend this to a friend- Cons mentioned:Battery life
Battery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will give it a 5 star but i am giving this item 2 star, because the battery life time if there is a lot of activity
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there, JairoD. Thanks for sharing your feedback with us. We're sorry to hear that the battery life of Nest Doorbell (Battery) fell short of meeting your expectations.
Nest doorbell battery life will depend on factors including activity, temperature, and camera settings that you select. You can extend the battery life of their camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios:
Busy: About 1 month battery life (About 25 - 30 recorded events per day)
Typical: About 2.5 months battery life (About 13 - 16 recorded events per day)
Quiet: About 6 months battery life (about 2 - 5 recorded events per day)
We recommend checking the frequency of events (per day) that you get with your Nest Doorbell (Battery). If the short battery life isn´t related to the frequency of events, then we may need to have a closer look at your device and understand what may be causing it. We recommend contacting our support team for further assistance here: https://support.google.com/googlenest/gethelp
Top notch door cam
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easily one of the easiest to setup door cameras, excellent quality and build. Overall a great product
I would recommend this to a friendGood wireless doorbell
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to set up right out of the box. The battery lasts 2-3 weeks and recharge in under 2 hours.
I would recommend this to a friendGoogle Home Doorbell
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t disappoint. I really have enjoyed this product, and I feel safer.
I would recommend this to a friendGoogle Home, Google Nest device disaster!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Google Nest doorbell could not be installed after I made multiple attempts, then made appointment with Geek Squad who similarly was unable to successfully install. The Geek squad representative was terrific, and we tried several attempts at Factory reset as well. Feedback was this has happened frequently to other customers as well. We also have next thermostats, and a nest indoor camera. The Google home app is also quite challenging to successfully use, and Google seems to have co- opted the original Nest app. Our thermostats seem to work, but they are glitchy, and the camera is a real challenge to install on other family members’ devices. Overall, the switch from Nest to Google has been a disaster (we’ve used from their early days, before Google take over). We are very disappointed in Google Home and these devices since the switch!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, DMIL. Thank you for bringing the installation issue with your Nest Doorbell (Battery) to our attention. We apologize for any difficulties you encountered during the process.
Our goal is to make the Google Home app your central control hub for managing all your favorite Nest devices and other smart home devices with the Google Assistant. By using the Google Home app with your Nest Doorbell (Battery), you can enjoy several benefits, including:
- Automatic security protections such as Suspicious activity detection, 2-Step Verification, and Security Checkup.
- Seamless integration of your Google Nest devices and services. For example, if you have a Nest camera and a Nest Hub, simply say, ""Hey Google, show me the backyard camera"" to stream your camera's feed to your display without any additional setup.
- One account to sign into both the Nest and Google Home apps.
- Consistent alignment of your homes and home members across the Nest and Google Home apps.
For setting up your Nest Doorbell (Battery), we highly recommend using the Google Home app. Once you've completed the setup, you can then add your existing Nest devices to the Google Home app as well. Check out this helpful article for more information: https://support.google.com/googlenest/answer/9893532
If you require further assistance, please don't hesitate to reach out to us again by following this link: https://support.google.com/googlenest/gethelp
Nice
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hell yeah i donr know what orofuct im reviewinf i juwat want the points
I would recommend this to a friendEasy to set up
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the features this has and how easy it is to connect to my other google products
I would recommend this to a friendCant beat the heat
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not so good of a product for myself. It didnt tolerate the New Mexico heat do well so i kept getting error readings/ warnings
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Home. Thank you for sharing your feedback about your Nest Doorbell (battery). We're sorry to learn that your experience with the device didn't meet your expectations. We hear your concerns, and have taken note of it. If you need any help in the future, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Great upgrade
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hardware is great upgrade with the battery powered feature. Software wise, can't go wrong with Google.
I would recommend this to a friendRecommend 10/10
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product with reliable coverage. I would recommend to anyone searching for a video doorbell.
I would recommend this to a friendNest doorbell battery ash
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doorbell works great and alerts good. I like the design although some people may think its larger.
I would recommend this to a friend- Cons mentioned:Battery life
Don't trust refurbished
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this and it lasted one full charge. The warranty for this product expired in that time. Since then, I have to charge it every 5 days. After two days it notifies me that the batter is extremely low.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Bryson! Thanks for sharing your experience with us. We're sorry to hear that you're having some battery issues with your Nest Doorbell (Battery). We'd like to help you have the best possible experience. Please contact us using this link: https://support.google.com/googlenest/gethelp
- Pros mentioned:Ease of useCons mentioned:Battery life
Dies alot
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dies a lot but only thing we could fit next to our door. Works ok. Only worth it on sale
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Rblue99, thanks for posting your review for Nest Doorbell (battery). It's unfortunate to hear that you're experiencing some battery issues with your device. The battery life will depend on factors including activity, temperature and selected camera settings. We recommend adjusting the video quality, length of video clips, time between recorded events and using Activity Zones to monitor specific areas to extend the battery life of your Nest Doorbell. If you still have to charge the battery more often than you'd like, connect your doorbell to a power socket with the included or optional power adapter. Your doorbell always uses battery power. The power from the outlet gradually charges your doorbell's battery, so you won't have to manually charge it as often.
If you've tried this already or want alternative solutions, we recommend that you reach out to our support team so we can assist you further in improving your experience with the device. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Nest Doorbell
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Nest doorbell worked fine but I was taken aback by the fact but did not integrate with my Nest thermostat app. Had to have a separate Google app, not what I expected and retuned it. It was a problem for me.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Gottahaveit, thanks for sharing a review about your experience with Nest Doorbell (Battery), and we’re sorry to hear that it wasn’t ideal for you.
Our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. And we also want to create an integrated experience with other Nest and smart home devices. While the new Nest cameras and doorbells are exclusive to the Google Home app, users with previous versions of Nest cameras can view their camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams.
We understand that you have returned it as having to use two different apps was a problem for you. But if you’d like to give Nest doorbell another try in the future, our dedicated team will always be ready to help and guide you with using it effectively in the Google Home app, here: https://support.google.com/googlenest/gethelp
Simply easy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy installation. Easy connection. Easy to use and even abuse
I would recommend this to a friendWorks great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Love the battery or wired option. Wish more than 3 hours without a subscription
I would recommend this to a friendVery awesome
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No complaints, working good till now but video is steaming slowly
I would recommend this to a friendBrand response from Nest Support
Posted .Hi SandipK, thanks for letting us know about the issue with your Nest Doorbell (Battery). Streaming issues are mostly related to a possible congestion of your network. Removing some of your connected devices can help free up some bandwidth space. Once you confirm the presence of congestion, we recommend contacting your Internet Service Provider to check your connection and upgrade it if needed.
We also recommend checking for possible sources of interference such as the thick walls and appliances in your home. Moving or adjusting your router where it can get better signal transmission to your Nest Doorbell (Battery) can be helpful with the issue. If the issue persists, please make sure to contact our support team so we can assist you further with your support concerns here: https://support.google.com/googlenest/gethelp