Customer Ratings & Reviews
- Model:
- GA01318-US
- SKU:
- 6473256
Rating by feature
- Video Quality
Rating 4.6 out of 5 stars
- Mobile App
Rating 4.4 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the Nest Wi-Fi Video Doorbell's impressive video quality and ease of use. Many find the installation process straightforward and appreciate the overall performance, design, motion detection, field of view, and night vision capabilities. However, some customers have expressed concerns about the device's battery life and size. A few users have also reported issues with connectivity, delayed notifications, and compatibility.
This summary was generated by AI based on customer reviews.
Door Bell
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Working great, I'm happy with the purchase so far.
I would recommend this to a friendGreat Doorbell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Doorbell especially if you have other nest products
I would recommend this to a friendGood doorbell
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product, it works well while connecting with wire.
I would recommend this to a friend- Cons mentioned:Battery life
Not suitable for cold climates
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy if you live in a region of the US that experiences bitter cold weather! Battery only holds a charge for ~48 hours in weather below about 10 degrees. Needs constant recharging but a full recharge takes 8-10 hours so every 3rd day of winter I don’t have access to this doorbell. Would never buy again
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi MEfromWisconsin, thanks for sharing your experience. We are sorry for the poor battery life with your Nest Cam (Battery).
Nest Doorbell (battery) is designed for the outdoors with the temperature range of –4°F to 104°F. Battery life will depend on factors including activity, temperature, and camera settings that you select. You can extend the battery life of your camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios:
- Busy - About 1.5 months battery life (about 20 - 25 recorded events per day)
- Typical - About 3 months battery life (about 9 - 12 recorded events per day)
- Quiet - About 7 months battery life (about 2 - 4 recorded events per day)
If you´re willing to try, we recommend checking the frequency of events (per day) that you get with your Nest Cam (Battery). If the short battery life isn´t related to the frequency of events, then we may need to have a closer look at your Nest Cam (Battery) and understand what may be causing it. You may contact our support team for further assistance here: https://support.google.com/googlenest/gethelp
Highly recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The nest doorbell is worth the purchase, highly recommend
I would recommend this to a friendNest doorbell
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s like a 3.5 a little more delay depending on how reliable your Wi-Fi is to send alerts to phone. But it’s inexpensive and works for what I wanted it to be.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Jon4three, we appreciate your feedback about the Nest Doorbell (Battery), and it’s unfortunate to learn that there’s a little delay in sending alerts to your phone.
While we expect notifications to be received instantly (or within minutes), there are several factors that may prevent this. Network delays from the camera to Google Nest’s servers, and from servers to the device affect overall delivery speed. Also, it could be with the cooldown period. Because Google Nest attempts to send you the right number of alerts at the right times, the camera will trigger a short cooldown period each time a notification is sent.
If you’d like, you can contact us anytime at Google Nest Help page for further assistance and we’ll do our best to help improve your experience: https://support.google.com/googlenest/gethelp
Nice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has been a great help with package delivery security
I would recommend this to a friend- Cons mentioned:Battery life
Poor battery only option
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for about a year. The battery never lasted as long as I thought it would but would only need to be charged about once a month. Today however I have a "battery issue" and it is completely dead and it will not charge at all. Do NOT buy this if you do not plan to wire it in. The battery option doesn't seem to be able to hold up long term.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there jsant1, thanks for taking the time to share your feedback with us. We´re sorry to hear that you encountered a battery issue after only using Nest Doorbell (Battery) for about a year.
We recommend checking the frequency of events (per day) that you get with your Nest Doorbell (Battery). If the short battery life isn´t related to the frequency of events, then we may need to have a closer look at your device and understand what may be causing it. Nest doorbell battery life will depend on factors including activity, temperature, and camera settings that you select. Users can extend the battery life of their camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios:
Busy - About 1 month battery life (about 25 - 30 recorded events per day)
Typical - About 2.5 months battery life (about 13 - 16 recorded events per day)
Quiet - About 6 months battery life (about 2 - 5 recorded events per day)
We'd also like to check on the peg issue you are having. We'd be happy to work with you and see how we can help you best. You may contact our support team for further assistance by visiting us here: https://support.google.com/googlenest/gethelp
Easy to set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice to have if you're already into Google's Eco system.
I would recommend this to a friendBest
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Purchase I’ve Made And Good Investment Overall
I would recommend this to a friendGreat!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great. Lots of different options for notifications.
I would recommend this to a friendPerfect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Exactly what I needed and better than ring
I would recommend this to a friendNot too impressed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.returned this item because it did not have the ability to store video recordings. 24/7 video history is not available on Nest Doorbell (battery)
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi MochaLady, thank you for sharing your review. We're sorry to hear that you had to return your Nest Doorbell (battery. The 24/7 video history is only available for wired Google Nest cameras and Nest Doorbell (wired). Your feedback here is appreciated and will help us in improving our products and services in the future. If you decide to give the Nest doorbell another go and have additional questions about the device, please don't hesitate to contact us on our Google Help site. Our support specialists are standing by to assist you with your concern. You can reach us on our help page here: https://support.google.com/googlenest/gethelp
Camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome so far so good looks great and feels Great
I would recommend this to a friendMeh
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a decent product but I'm not sure why Nest got rid of the continuous recording that was in the previous model.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Jcopa, we value your feedback on Nest Doorbell (battery), and we’re glad that you find it a decent product. We understand that having the continuous video recording feature is ideal for you, however, our goal is to give users more choice. With event video history, we wanted our products to help our customers understand what’s going on at home easily and highlight the important activity for you. To optimize battery life, it offers event video history and will detect and capture important activity at your door, so you can focus on the details that need your attention. We’re not moving away from 24/7 video history, so for people who want to see everything that happens at home, we offer 24/7 video history on wired Nest Cams or Nest Doorbell (wired) with a Nest Aware Plus subscription. We continue to invest in the use of both technologies.
We’re always looking for ways to improve our products and services, and your feedback counts. And if there’s anything we can be of help, feel free to find us here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Ease of use, Video quality
A great addition to your tech house
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The new Google doorbell is without hesitation one of the best options to take care of your house security. The device allows the owner to see who is at the door at any time, talk to him, order the assistant to play a predetermined message, or receive alerts if the system identifies a person, a package, or even an animal. While some of the previous elements are already available in other doorbells, I found great package recognition or the functionality that allows you to pre-identify family members, in both cases the alert will include those concepts. Very easy to install, all start by connecting it to the power and download the Google Home application to your smartphone. The only requirement is to have Wi-fi at home and a google account. From the app directly, you have to click on "configure a new device" and choose the "bell" option. The app asks to scan the QR code on the back of the Google Nest Doorbell. Once recognized, some parameters allow you to identify the location. The configuration included in this process took me 15 minutes. I’ve decided to have the (rechargeable) battery doorbell that allows me to use the bell without the bell wires at the door. The specs are talking about 2.5 months of battery life, in my first full week, the battery reports (data available in the app) 83% or 5 remaining weeks. Installing the doorbell at your door is quite intuitive, all materials including screws are included in the box (only need a pencil, a screwdriver, and a drill). It seems that the only key element to keep in mind is the placement of the device 1.2 meters above the ground to have the best visibility. There is a video available on the web about the installation that you could also watch. Also, a video is available for when the doorbell needs to be recharged with two very basic steps and the use of a flat screwdriver. Once installed, the image is a quite clear, better day with very nitid colors than a night with infrared vision (in this case you see the images in your app in black and white) but in both cases perfect to identify your visitors. With the correct placement, I am very happy about the area of view. As I said before, the app works great sending alerts (they call smart alerts, and they are) to my phone personalized when a family member of a package is recognized by the motion detector. I love this!. One final component that is included are the “quick responses”, which are prerecorded in the language selected by the user that can be pronounced by the assistant after request. For example, “I'll be right there”, “No one can come to the door”. The functionality is ok but the voice sounds metallic, I prefer to directly talk to the visitor thanks to the two ways of communication. The alarms can be silenced during quiet time and for a specified time. Different from others, there is no subscription require (while is possible). Without, you could record up to three hours of video for free. Also great that if the power fails (no problem for the battery doorbell but if Wi-Fi goes out) the device has a local memory to store video locally. The final element, the google home app is a world in itself. In combination with the doorbell, the availability to change parameters, languages, including family members for recognition, define zones of control, battery supervision seems endless. Three elements on the less good side: - The camera size is bigger than other more discreet doorbells, your visitors will notice it at your door. - The pre-recorded messages, I wish I could be prerecorded by me with my voice to give a better sense of realism. - If you don’t have a google home speaker or a wired doorbell the notification is exclusively in your phone, there is no ring received. With all of that, I am amazed by the the doorbell and recommend it to family and friends.
I would recommend this to a friend Nest Cam Battery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Camera, the only rhino don’t like is you need a subscription to continue video recording.
I would recommend this to a friendBrand response from Google Nest Support
Posted .Hi there, ClaudiavR. We’re glad you’ve been enjoying your Nest Doorbell (Battery). That said, we hear your concern regarding the Nest Aware subscription. The subscription unlocks additional features such as continuous video recording, person detection, and more. Here’s a link with more benefits of getting Nest Aware: https://support.google.com/googlenest/answer/9233159?hl
If you ever need us, reach out here: https://support.google.com/googlenest/gethelp?
- Cons mentioned:Battery life
Did not work
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had horrible luck with this. The first one stopped working after a couple of days. It was fully charged but would not connect to my wireless. I exchanged it and the second one stopped working after a week when I had to charge it. I returned that one for a full refund.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Pamela, thanks for giving us a review about the Nest Doorbell (Battery), and we’re sorry to learn that you had issues with the first one, and that the replacement unit stopped working after a week. We can imagine how disappointing this experience can be, and we regret the inconvenience it has caused you. We understand that you have returned it, but if you’re willing to try the Nest doorbell again in the future, we’d be more than happy to help you with any support concerns that you may have here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Compatibility
Not compatible w/ it's own nest.com
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you want to view video from this device on a computer you cannot. Amazingly, it's not compatible w/ Nest.com and can only be viewed on the Google Home app on your smartphone. The only work around is loading an Android simulator on your computer, then Google Home app. Then the app will think it's functioning on a smartphone. Just stupid!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, we appreciate you for sharing your feedback on your Nest Doorbell (battery). We're sorry to learn that your experience with using the Home app to view the video has been less than ideal. Our priority with this launch was to create an integrated experience with other Google Nest products and to make the Google Home app as the one place you can control all your Nest and other smart home devices with the Google Assistant. We appreciate your feedback and know that we'll relay this to the right team for improvements on the products and services we provide in the future.
If you have additional questions or need further assistance with your Nest Doorbell, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Don't recommend
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the second Nest Doorbell that I've purchased within 3 years. The first one lasted 16 months and this one lasted exactly 24 months. Would NOT recommend!
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, MC02. Sorry to hear your experience with the Nest Doorbell (Battery) wasn’t quite the best. We’d like to investigate with you to see what may have happened and find a resolution for you — reach out to us here: https://support.google.com/googlenest/gethelp?
