Customer Ratings & Reviews
- Model:
- GA01318-US
- SKU:
- 6473256
Rating by feature
- Video Quality
Rating 4.6 out of 5 stars
- Mobile App
Rating 4.4 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the Nest Wi-Fi Video Doorbell's impressive video quality and ease of use. Many find the installation process straightforward and appreciate the overall performance, design, motion detection, field of view, and night vision capabilities. However, some customers have expressed concerns about the device's battery life and size. A few users have also reported issues with connectivity, delayed notifications, and compatibility.
This summary was generated by AI based on customer reviews.
Good door bell
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Push notifications/ responding with preset commands / night vision/ different themed ringtones
I would recommend this to a friendRelease latch broke
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The release latch that allows the doorbell to connect to the mounting bracket broke making the doorbell useless shortly after the warranty expired. It's clearly a design flaw to be use such a flimsy plastic part for something that needs to be manipulated so frequently.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi BruteFarce, thanks for sharing your feedback to let us know of your concerns with the Nest Doorbell (battery), and we’re sorry to hear that the latch broke after the warranty period. We’ll definitely pass this feedback along to the right team to work on improving the products and the services we offer. Meanwhile, for any other questions or concerns about the Nest doorbells, visit us anytime at the following link: https://support.google.com/googlenest/gethelp
- Cons mentioned:Battery life
6months life
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful... during the first 6 months that it was working. Bought it December 2021, 6 months after, it just decided to stop working. not charging, can't be restarted, can't be factory reset. sad part is I can't figure out the warranty
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi elizar, thanks for sharing your experience. We regret to hear that your Nest Doorbell (battery) stopped working after a short period of time.
Your feedback is important to us, and we’d like to help you the best way possible. If you haven’t yet, we recommend contacting our support team, so we can further investigate what happened. If you’re willing, please feel free to contact us here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Video quality
Get a ring doorbell instead
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you want a great high quality doorbell camera that will not fail you definitely look into Ring! This hunk of garbage will set you back and have you stuck with customer service for weeks because iOS devices “can’t set it up sometimes”
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Godlyuwu, thanks for sharing your views on Nest Doorbell (Battery). We apologize for any inconvenience you may be having using your iOS devices, and for falling short of helping you with your support needs.
If you will allow us the opportunity, we'd like to take a much closer look at your Nest doorbell and understand what may be causing the issue. This may give us a better idea on how we can help you best with your concern. We value your feedback and experience with our products. We hope you will reconsider and contact our support team once more via our Google Nest help page on this link: https://support.google.com/googlenest/gethelp
- Cons mentioned:Battery life
delay or no access to live video
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i cant access the camera fast enough to talk to someone whos at the door at the exact moment, it does record the moment, i went with the indoor nest which is wired and i can access with the app right away ! the battery drains fast !
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi mingo, thanks for sharing your experience. We’re sorry to hear that you’re having multiple issues with your Nest Doorbell (Battery).
For connectivity issues, you may try checking the following:
- Check the location and distance of the Nest Doorbell (Battery). Make sure the device is within the range of your router.
- Check for possible sources of interference such as microwave ovens, refrigerator or other devices in your home that may weaken Wi-Fi signals.
- If you have a dual band router, try setting up Nest Doorbell (Battery) on either the 2.4GHz or 5GHz bands and see which band is more stable.
- Outdated phone and Google Home app.
For the battery, it depends on factors including activity, temperature, and camera settings that you select. You can extend the battery life of your camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios:
- Busy - About 1 month battery life (about 25 - 30 recorded events per day)
- Typical - About 2.5 months battery life (about 13 - 16 recorded events per day)
- Quiet - About 6 months battery life (about 2 - 5 recorded events per day)
If you’re willing to try, we recommend checking the frequency of events (per day) that you get with your Nest Doorbell (Battery). If the short battery life isn’t related to the frequency of events, then we may need to have a closer look at your Nest Doorbell (Battery) and understand what may be causing it. You may contact our support team for further assistance here: https://support.google.com/googlenest/gethelp
Great doorbell
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall i like rhe doorbell. Im able to see anyone that passes by and keep track of packages. The only thing i dont like is that you cant turn off the lighting that tells the outside its recording, or any other lighting on the device. It is on constantly
I would recommend this to a friendSlow slow service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely no service took forever to check out won’t be back anytime soon
I would recommend this to a friendBrand response from Nest Support
Posted .Hi jonathan, thanks for leaving some details of your feedback, and it’s unfortunate to learn that you’re having issues with the Nest Doorbell (Battery). We’re hoping to learn more about your concern or any challenges that you have so we can figure out a way to help you best. We suggest getting in touch with us whenever you have time at Google Nest Help page here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Battery life
Battery charger
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.battery charge has short life, so lost it’s within a 8 hours That bothers me to recharge again
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, AlaaA. Thank you for sending in your review of the Nest Doorbell (battery). We're sorry to hear that you're experiencing battery issues with the device. The battery life will depend on factors including activity, temperature, and selected camera settings. If your device averages about 13 - 16 recorded events per day, then the battery life should last about 2.5 months. If this is not what you're experiencing, then we recommend reaching out to our team of specialists, so we can help find a better resolution for you. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Overall performance
Friends recommendation trusted
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Giving it as a gift but my best friend loves his. I bought it on his recommendation
I would recommend this to a friend - Pros mentioned:Overall performance
I like
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing to complain about. This is my first camera. It works great for my apartment.
I would recommend this to a friend - Pros mentioned:Ease of use
Works well
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works well with my Google Nest Hub. I like to be able to see who is at the door.
I would recommend this to a friend Worth the price for safety
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good way to keep an eye on my apartment. Service is free; however, nest aware (longer record history) cost money. I did my research and was fine with that, just be aware. One way to get around that is to not swipe the notification immediately, past 3 hours, you can't view the recording but you can still see it in the notifications. Helpful if it happened in the middle of the night.
I would recommend this to a friendGoogle nest cam
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have problems viewing sometimes but overall a good product
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Akbar, thanks for letting us know about the issue with Nest Doorbell (Battery). In order for us to help you the best way possible, we may need to have a closer look at the issue and understand what may be causing the issue with your Nest Doorbell. We recommend reaching out to our support team using this link: https://support.google.com/googlenest/gethelp
Complete Piece of Garbage
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This doorbell will not display video unless mounted and as you’ll quickly learn on google help due to a design flaw google refuses to address, many of these doorbells will always say they’re dismounted even if they’re perfectly mounted. Avoid this piece of garbage and save yourself the frustration. This piece of trash is getting returned today.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there! We're sorry to hear about your experience mounting your Nest Doorbell Battery — We'll take this as feedback. We hope we can change your mind in the future.
- Pros mentioned:Overall performance
great camera
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great worked fanastic. i used the wire one instead but the battery is good too
I would recommend this to a friend .
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't try it because the cameras were defective so i didn't install it
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for bringing this issue to our attention. We're sorry to hear that your Nest Doorbell (Battery) isn't working.
We recommend contacting Best Buy to check if your Nest Doorbell (Battery) is still within the limits of their return policy. You may also contact our support team for further assstance with your concern, by simply reaching out to us here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Installation
Awesome
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Glad to have it in my house , live in an apartment so I got the battery version
I would recommend this to a friend Never came in the mail
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered this item to my house and it never came. Best buy used some company named "ontrac" or something like that. Marked my package as delivered on a day, a week late, that i spend all day on my couch 15ft from my front door. So this review is of ordering from best buy online.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Great!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to setup and to use. Ive bought 2 of these and havent had an issue yet.
I would recommend this to a friend - Pros mentioned:Video qualityCons mentioned:Battery life
Great video, terrible battery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Baterry does not last. The video quality is good and works well with google home. Have already recharged twice and have only had it a month
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey Brad, we appreciate the feedback you provided about the Nest Doorbell (battery), and we’re sorry to learn that your experience with its battery life has been less than ideal. We understand that you’ve had it for a month only, but if you find yourself wanting to try the Nest doorbell some time again in the future, you’ll find some helpful tips on how to save its battery here: https://support.google.com/googlenest/answer/10901611
We also have help always available for any questions or concerns you may have, here: https://support.google.com/googlenest/gethelp