Customer Ratings & Reviews
- Model:
- GA01318-US
- SKU:
- 6473256
Rating by feature
- Video Quality
Rating 4.6 out of 5 stars
- Mobile App
Rating 4.4 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
to a friend
Customers are saying
Customers often highlight the Nest Wi-Fi Video Doorbell's impressive video quality and ease of use. Many find the installation process straightforward and appreciate the overall performance, design, motion detection, field of view, and night vision capabilities. However, some customers have expressed concerns about the device's battery life and size. A few users have also reported issues with connectivity, delayed notifications, and compatibility.
This summary was generated by AI based on customer reviews.
Amazing product
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this, amazing quality in the daytime and night time, battery life is great and user compatibility is perfect
I would recommend this to a friendNest Cam Battery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Camera, the only rhino don’t like is you need a subscription to continue video recording.
I would recommend this to a friendBrand response from Google Nest Support
Posted .Hi there, ClaudiavR. We’re glad you’ve been enjoying your Nest Doorbell (Battery). That said, we hear your concern regarding the Nest Aware subscription. The subscription unlocks additional features such as continuous video recording, person detection, and more. Here’s a link with more benefits of getting Nest Aware: https://support.google.com/googlenest/answer/9233159?hl
If you ever need us, reach out here: https://support.google.com/googlenest/gethelp?
Battery
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The life of the battery would only last about 18 hours is supposed to last a whole year. They said because I had a high traffic area. Well, what's the point of having a battery-powered camara that only lasted 18 hours. Not worth the money folks.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Murphy, thanks for sharing your feedback on Nest Doorbell (battery), and we’re sorry to hear that your experience with its battery life is less than ideal.
The battery life will depend on factors including activity, temperature, and doorbell settings that you select, and you can extend the battery life of your doorbell by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. This link might be helpful: https://support.google.com/googlenest/answer/10901611
Here are some typical scenarios for the Nest Doorbell (battery):
Busy - About 1 month battery life (about 25 - 30 recorded events per day)
Typical - About 2.5 months battery life (about 13 - 16 recorded events per day)
Quiet - About 6 months battery life (about 2 - 5 recorded events per day)
We can also check for other reasons why the battery only lasts for 18 hours, and if you haven’t yet, please contact us anytime here for further isolation and troubleshooting: https://support.google.com/googlenest/gethelp
Poorly designed locking mechanism
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Locking mechanism that secures the doorbell on the mounted plate has failed after one year and four months, poor design. Small flimsy plastic thing that get's stuck. Google support wasn't helpful, No repair options available.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, ShermanP. We're sorry to hear about your experience with the Nest Doorbell (battery) and our support team. We'll pass this information along to the right team to work on improving our products and service, including how we handle customer concerns with accuracy and efficiency. Meanwhile, we'd like to investigate your concern so we can figure out how we can help you best. You may reach us again through our contact channels here: https://support.google.com/googlenest/gethelp
Google, you can do better!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The connection is slow some times, I expected Google to have come with a better door bell.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi BallerStatus, thanks for posting your feedback. We’re sorry to hear that you’re having connectivity issues with Nest Doorbell (Battery).
Your camera or doorbell might disconnect when it’s slightly out of range of your Wi-Fi. It can also disconnect due to wireless interference from large furniture and appliances, walls and floors, and other electronics. If possible, move your Wi-Fi router closer to your doorbell, and move objects near your doorbell or router that might cause wireless interference.
If the issue persists, we’d like the opportunity to talk and investigate what’s causing the issue. Feel free to contact our support team here: https://support.google.com/googlenest/gethelp
Battery is incredible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery easily lasts a month. Its super easy to remove and charge, and the ecosystem is incredible
I would recommend this to a friendLag makes it unusable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too much lag when connected to nest hub mini. Also the audio is terrible.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, thanks for taking the time to let us know of your issues with the Nest Doorbell (battery), and we're sorry to learn of your poor experience with its performance.
Nest doorbell issues can be related to several factors. We’d be able to identify the underlying issues better if we can get more details about this. Meanwhile, if you're experiencing a spotty connection or weak signal, we recommend checking your Wi-Fi network to see if your bandwidth is congested. This may happen if you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network. Removing other connected devices to your Wi-Fi may relieve network congestion. If your doorbell is mounted too far from your Wi-Fi router, you may need to extend your Wi-Fi network’s range using an extender, boosters or additional Wi-Fi access points. Try restarting your router to reset your internet connection. You should also restart any Wi-Fi range extenders or repeaters that you have. If these didn’t help, you may need to restart or reset your Nest doorbell following the steps here: https://support.google.com/googlenest/answer/9252162
If the issues persist, it would be best to get in touch with our specialists for further assistance here: https://support.google.com/googlenest/gethelp
6months life
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful... during the first 6 months that it was working. Bought it December 2021, 6 months after, it just decided to stop working. not charging, can't be restarted, can't be factory reset. sad part is I can't figure out the warranty
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi elizar, thanks for sharing your experience. We regret to hear that your Nest Doorbell (battery) stopped working after a short period of time.
Your feedback is important to us, and we’d like to help you the best way possible. If you haven’t yet, we recommend contacting our support team, so we can further investigate what happened. If you’re willing, please feel free to contact us here: https://support.google.com/googlenest/gethelp
Good door bell
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Push notifications/ responding with preset commands / night vision/ different themed ringtones
I would recommend this to a friendRelease latch broke
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The release latch that allows the doorbell to connect to the mounting bracket broke making the doorbell useless shortly after the warranty expired. It's clearly a design flaw to be use such a flimsy plastic part for something that needs to be manipulated so frequently.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi BruteFarce, thanks for sharing your feedback to let us know of your concerns with the Nest Doorbell (battery), and we’re sorry to hear that the latch broke after the warranty period. We’ll definitely pass this feedback along to the right team to work on improving the products and the services we offer. Meanwhile, for any other questions or concerns about the Nest doorbells, visit us anytime at the following link: https://support.google.com/googlenest/gethelp
Get a ring doorbell instead
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you want a great high quality doorbell camera that will not fail you definitely look into Ring! This hunk of garbage will set you back and have you stuck with customer service for weeks because iOS devices “can’t set it up sometimes”
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Godlyuwu, thanks for sharing your views on Nest Doorbell (Battery). We apologize for any inconvenience you may be having using your iOS devices, and for falling short of helping you with your support needs.
If you will allow us the opportunity, we'd like to take a much closer look at your Nest doorbell and understand what may be causing the issue. This may give us a better idea on how we can help you best with your concern. We value your feedback and experience with our products. We hope you will reconsider and contact our support team once more via our Google Nest help page on this link: https://support.google.com/googlenest/gethelp
delay or no access to live video
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i cant access the camera fast enough to talk to someone whos at the door at the exact moment, it does record the moment, i went with the indoor nest which is wired and i can access with the app right away ! the battery drains fast !
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi mingo, thanks for sharing your experience. We’re sorry to hear that you’re having multiple issues with your Nest Doorbell (Battery).
For connectivity issues, you may try checking the following:
- Check the location and distance of the Nest Doorbell (Battery). Make sure the device is within the range of your router.
- Check for possible sources of interference such as microwave ovens, refrigerator or other devices in your home that may weaken Wi-Fi signals.
- If you have a dual band router, try setting up Nest Doorbell (Battery) on either the 2.4GHz or 5GHz bands and see which band is more stable.
- Outdated phone and Google Home app.
For the battery, it depends on factors including activity, temperature, and camera settings that you select. You can extend the battery life of your camera by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios:
- Busy - About 1 month battery life (about 25 - 30 recorded events per day)
- Typical - About 2.5 months battery life (about 13 - 16 recorded events per day)
- Quiet - About 6 months battery life (about 2 - 5 recorded events per day)
If you’re willing to try, we recommend checking the frequency of events (per day) that you get with your Nest Doorbell (Battery). If the short battery life isn’t related to the frequency of events, then we may need to have a closer look at your Nest Doorbell (Battery) and understand what may be causing it. You may contact our support team for further assistance here: https://support.google.com/googlenest/gethelp
Slow slow service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely no service took forever to check out won’t be back anytime soon
I would recommend this to a friendBrand response from Nest Support
Posted .Hi jonathan, thanks for leaving some details of your feedback, and it’s unfortunate to learn that you’re having issues with the Nest Doorbell (Battery). We’re hoping to learn more about your concern or any challenges that you have so we can figure out a way to help you best. We suggest getting in touch with us whenever you have time at Google Nest Help page here: https://support.google.com/googlenest/gethelp
Nice Product Horrible Support...Good Luck
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has to be one of the worst systems out there for customer support. My system crashed and I got a few of the 20 Google items i purchased for my house and there is ZERO support for this system. ZERO. Nothing they have on line follows all the way through and they tell you to call my internet supplier. There is nothing wrong with my internet. The problem is the MESH network. I have one hooked direct to my gateway works as do my four screens but I cannot get anything else to hook up I would have given support a negative star. BEWARE
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey there, MJohnson. We're sorry for the challenges you've faced with your Nest Doorbell Battery and the difficulties you've encountered. We understand the frustration this has caused, and we appreciate your patience and willingness to bring this to our attention. About the issues with your MESH network and the challenges in connecting additional devices, our aim is to provide a seamless experience, and it's disheartening to learn that this hasn't been the case for you. Our team is committed to providing comprehensive support, and we apologize for any inconvenience caused by the issues you've encountered. We would like to encourage you to reach out to our dedicated team of specialists to provide you a better resolution on the Google Help Center here: https://support.google.com/googlenest/gethelp
Great doorbell
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall i like rhe doorbell. Im able to see anyone that passes by and keep track of packages. The only thing i dont like is that you cant turn off the lighting that tells the outside its recording, or any other lighting on the device. It is on constantly
I would recommend this to a friendFriends recommendation trusted
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Giving it as a gift but my best friend loves his. I bought it on his recommendation
I would recommend this to a friendI like
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing to complain about. This is my first camera. It works great for my apartment.
I would recommend this to a friendWorks well
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works well with my Google Nest Hub. I like to be able to see who is at the door.
I would recommend this to a friend.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't try it because the cameras were defective so i didn't install it
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for bringing this issue to our attention. We're sorry to hear that your Nest Doorbell (Battery) isn't working.
We recommend contacting Best Buy to check if your Nest Doorbell (Battery) is still within the limits of their return policy. You may also contact our support team for further assstance with your concern, by simply reaching out to us here: https://support.google.com/googlenest/gethelp
Google nest cam
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have problems viewing sometimes but overall a good product
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Akbar, thanks for letting us know about the issue with Nest Doorbell (Battery). In order for us to help you the best way possible, we may need to have a closer look at the issue and understand what may be causing the issue with your Nest Doorbell. We recommend reaching out to our support team using this link: https://support.google.com/googlenest/gethelp