Customer Ratings & Reviews
- Model:
- GA01318-US
- SKU:
- 6473256
Rating by feature
- Video Quality
Rating 4.6 out of 5 stars
- Mobile App
Rating 4.4 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the Nest Wi-Fi Video Doorbell's impressive video quality and ease of use. Many find the installation process straightforward and appreciate the overall performance, design, motion detection, field of view, and night vision capabilities. However, some customers have expressed concerns about the device's battery life and size. A few users have also reported issues with connectivity, delayed notifications, and compatibility.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Battery life
Terrible Battery Life
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this! The battery needs to be recharged every week. Your best bet is to purchase a wired doorbell or a battery powered Ring doorbell..
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Randrew3, thanks for posting your feedback about your experience with using the Nest Doorbell (Battery), and we’re sorry to hear that the battery needs to recharge every week.
Your Nest doorbell could be detecting a lot of activities, as the battery life will depend on factors including activity, temperature, and doorbell settings that you select. You can extend the battery life of your doorbell by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. This link might be helpful: https://support.google.com/googlenest/answer/10901611
If you have to charge the battery more often than you should, you may consider connecting your doorbell to a power outlet with the included or optional power adapter. Please note that the power adapter included with the Nest Doorbell (battery) is not weatherproof and not intended for outdoor use. You can also connect your Nest doorbell to the doorbell system wires if you have one. Connecting to continuous power will keep the battery charged.
We can also check for other reasons why the battery needs to be recharged every week, so we can find a way to help improve your experience. We encourage you to contact us anytime here for further isolation and troubleshooting: https://support.google.com/googlenest/gethelp
- Cons mentioned:Battery life
Wireless garbage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery doesn't last! It seems like two days after full charge getting notifications about battery.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi ShaneL, thanks for your feedback. We're sorry to hear that the battery for your Nest Doorbell (Battery) doesn't last long enough.
For Nest Doorbell (Battery), battery life will depend on factors including activity, temperature, and camera settings that you select. You can extend the battery life by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. Here are some typical scenarios:
Busy: About 1 month battery life (About 25 - 30 recorded events per day)
Typical: About 2.5 months battery life (About 13 - 16 recorded events per day)
Quiet: About 6 months battery life (about 2 - 5 recorded events per day)
We recommend checking the frequency of events (per day) that you get with your Nest Doorbell (Battery). If the short battery life isn´t related to the frequency of events, then we may need to have a closer look at your device and understand what may be causing it. You may contact our support team for further assistance by visiting us here: https://support.google.com/googlenest/gethelp
Worthless Nest Doorbell Will Not Connect to App
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received the new Google Nest Doorbell and charged it for 15 hours. I tried multiple times to connect it to the Google Home app, but kept receiving a "Something Went Wrong" message. Google customer help is non-existent. I was directly to a message board where other people had the same problem and there were no solutions. I will try to return it to Best Buy.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi MichaelD, thanks for bringing this issue to our attention. It's unfortunate to hear you encountered this issue with Nest Doorbell (Battery), and we're sorry for having fallen short of meeting your support expectations. We understand your frustration with this experience, however, if you're willing to try, we'd like to have another look at the issue and see how we can work on the issue while providing you with a better experience. Feel free to contact our support team using this link: https://support.google.com/googlenest/gethelp
Great doorbell so far!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery seems to last very well for where it is and shows it should last over 2 months with its current settings. I want to get the hub now as well so it is announced out loud when somebody is here since i dont always have my phone on me when at home.
I would recommend this to a friend- Cons mentioned:Compatibility
nice looking
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looking but couldnt get it to work on my android. we took it back and got the white but that wouldnt work either
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Kenndee, thanks for taking the time to share your feedback. We regret to hear that the Nest Doorbell (battery) isn’t working with your Android device.
We hear you and we’d like to help you the best way possible. We’d like to know more about what happened, so we can investigate what’s causing the issue. If you’re willing, please feel free to contact our support team using this link: https://support.google.com/googlenest/gethelp
Works, but poor video quality
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m not a fan of this doorbell camera, especially when compared to the original nest doorbell cam. The video quality isn’t great and you can’t record 24/7 even with a nest subscription and using wired mode. It does work as expected when detecting people and objects and works pretty well most of the time. I’m also not a fan of using the Google home app instead of the nest app because you have a lot more clicks to get to your video feed.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi MichaelG, we greatly appreciate the feedback you shared about the Nest Doorbell (battery) and we’re sorry to learn your expectations are not met. We’re aware that longtime Nest users enjoy viewing their Nest camera feeds from the Nest app. However, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. Our teams are working on enabling the ability to set up and control older Nest cameras in the Home app so users will have one app to control all of their devices, and we’re working on bringing full functionality to the Google Home app as we want to create an integrated experience with other Nest and smart home devices. While the new Nest cameras and doorbells are exclusive to the Google Home app, users with previous versions of Nest cameras can view their camera feeds in the Google Home app alongside the new Nest Doorbell and Nest Cams.
The Nest Doorbell (battery), even when wired for continuous charging, does not offer 10 days of 24/7 video history with Nest Aware Plus. But your doorbell should still have event video history which will be deleted on a rolling basis after a certain number of days depending on which Nest Aware subscription that you have.
Also, video quality issues can be related to several factors. If you're experiencing a spotty connection or weak signal, we recommend checking your Wi-Fi network to see if your bandwidth is congested. This may happen if you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network. Removing other connected devices to your Wi-Fi may relieve network congestion. If your camera is mounted too far from your Wi-Fi router, you may need to extend your Wi-Fi network’s range using an extender, boosters or additional Wi-Fi access points.
We're always here to help you improve your experience. If you run into an issue with your Nest Cam and with using it effectively in the Google Home app, please feel free to find us here: https://support.google.com/googlenest/gethelp
Doorbell feature doesn't work with wireless setup
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product but If you cannot hardwire I would not recommend. Better off getting a Camera. Not sure why they call it a wireless doorbell camera when it is decidedly not.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi tronproductreviews, thank you for sending in your review for your Nest Doorbell (battery). We can see how your experience with the device has been less than ideal in terms of having it hardwired. The Nest Doorbell you purchased is the battery version and would only need batteries for power. If you're looking for a wired version we'd advise to check with your retailer. If you need any assistance with the device or have additional questions, please don't hesitate to contact us on our Google Help site here: https://support.google.com/googlenest/gethelp
Great Portable Apartment Doorbell
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great little doorbell for an apartment dweller. I do however, recommend getting a security device that you attach to this doorbell and the door so folks will not steal the doorbell. Easily found on other shopping sites with research.
I would recommend this to a friendBrand response from Nest Support
Posted .Hey Mazrkoth, we appreciate your review for Nest Doorbell (battery). We're glad to hear that you're enjoying your experience with the device and your feedback about getting a security device will be relayed to the right team for potential improvements we may provide in the future. We'd like to be of assistance to you and improve your overall experience. Please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Battery life
Battery Life
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t hold a charge. You have to charge it every 3 days, even at the lowest recording settings.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there Bandit, thanks for letting us know about the issue. We're sorry to hear that you have to keep recharging Nest Doorbell (Battery) every 3 days, even after already adjusting the video recording settings. We recommend keeping a close eye and checking on the frequency of events (per day) that you get with your Nest Doorbell (Battery). If the short battery life isn´t related to the frequency of events, then we may need to have a closer look at your device and figure out the root cause. You may speak to any of our support specialists for further assistance here: https://support.google.com/googlenest/gethelp
very difficult to troubleshoot
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very difficult to trouble shoot , had over 6 months of problems that are very hard to find solutions too
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hey there, Counterview. Sorry to hear you’re having problems troubleshooting the Nest Doorbell (battery). We’d be happy to investigate and find you some solutions — reach out to us here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Size
Dissappointed
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Big , and low quality…disappointed. Went back to my original nest door bell. Also not compatible with nest app….why?
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Rpatx1, thanks for your feedback. We’re sorry to hear that the new Nest Doorbell (Battery) didn’t meet your expectations.
The new Nest Doorbells are exclusive to the Google Home app because we wanted to create an integrated experience with your speakers and displays. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app.
We value your feedback and for helping us understand our customers' needs and preferences better, and we'll make sure to pass it along to our teams as we're always working to improve our products and services. If you have questions you want us to answer, you can always contact our support team here: https://support.google.com/googlenest/gethelp
- Pros mentioned:InstallationCons mentioned:Battery life, Size
Below expectations
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If this is your first video doorbell and you're not in an existing ecosystem of technology, then you'll probably love the Google Doorbell. I have been using Nest products for years and currently have 4 cameras, 3 CO2/Smoke detectors, the smart lock, thermostat, nest secure, and formerly the Nest Hello Doorbell that this replaced. We also have Nest hubs, smart speakers, chromecast, pixel phones. I mean we're all in on the Google/Nest ecosystem. So I was really excited to get this new doorbell and install it. First of all, this thing is huge compared to the Nest Hello. However, because it's white, it matches the trim on the door and doesn't stand out as much as the all black Hello did. There are also various other colors depending on where you're putting it, or if you just want to add some flair. Installation was straightforward and simple, and because I'm familiar with the Google Home app, setup was very simple. I was loving everything about this until I tried to adjust settings and look at the history. Google has a subscription program where you pay an annual fee to have non-stop video footage from the prior 10 days, along with 60 days of event history. If you have a bunch of cameras (as I do) then it's a great service. The fewer cameras you have, the less cost effective it is. Because this doorbell is designed around the battery, it does not allow for use of the Nest Aware subscription or it's 10 day history. You get event recording for free, but that's it and only if the camera picks up the thing happening and records it. To me, this is the camera's biggest flaw. I understand that in a battery only situation, it would kill the battery life. However, they designed this doorbell to be hardwired. It makes no sense that in a hardwired configuration it won't allow for the continuous recording. That is a software update that Google needs to make in order to make this the doorbell camera that it could be. If they make that update, I'll go to 4 stars. If they allow it to be controlled in the Nest app, instead of Google Home, it's 5+ stars. I'll say it again. If this is your first and only video doorbell, and you're a renter and want to use the battery powered option, it's probably the best option out there at the moment. My reason for the 3 stars is that Google essentially took the Nest doorbell, made improvements to the hardware, then released the new version under the Google brand name with less functionality than the prior generation and a more cluttered app experience. That's the bad news. The good news is that these are things that Google can easily fix via updates, so hopefully they're listening and take the feedback seriously. I would recommend it to anyone other than people who already have the Nest Hello Doorbell.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there cusedice, thanks for being an advocate of our products, and we truly appreciate your detailed feedback on Nest Doorbell (Battery). We’re sorry for the limited support on both the Nest app and the 10-day 24/7 video history.
Our long term plan is to use the Google Home app as the one place you can control all your favorite Nest and other smart home devices, and the Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Also, here are some benefits you can get by using the Google Home app:
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Cam and a Nest Hub, just say, "Hey Google, show me the backyard camera” to cast your camera stream to your display without any additional setup.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.
Your Nest Doorbell (battery) comes with package detection, person detection, animal detection, vehicle detection, including intelligent alerts, and activity zones even without an active subscription. Even though you won't get 10 days of 24/7 video history, you still get 30 days of event video history with an active subscription of Nest Aware, and 60 days of event video history with the Nest Aware Plus. If you are interested in 24/7 continuous video history, you may want to consider our wired Nest Hello Doorbell.
We’ve taken a note of your feedback and we’ll make sure this gets passed along to the right team since we’re always looking for opportunities to improve our products and services. If you need assistance, feel free to contact our support team here: https://support.google.com/googlenest/gethelp
Zone Alerts Not Working
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I setup a zone that covers my front door to the end of my driveway which includes people, vehicle and deliveries. I had a UPS and FedEx delivery, both times the trucks pulled in my driveway, and they left large boxes on my front steps. Both times this doorbell failed to alert or record history for any of the 3 events I assigned. Going to be sending this back, obviously not going to keep something that can do the simplest of tasks that it was designed for.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi JayShomp, thanks for making us aware about the issues you’ve encountered with your Nest Doorbell (Battery). It’s unfortunate to learn that your doorbell failed to alert or record history when events occurred. This is not the experience we want you to have. Nest cameras are designed to alert you when they detect important activity, even without a subscription.
We recommend checking if your device is connected to your Wi-Fi network and the network is connected to the internet. You may need to move your camera or change something in the camera’s view to improve motion detection results. You can also change your camera’s angle, or change something in the scene so that you don’t miss important activities. If notifications are turned on, check whether similar activities had recently occurred in your camera’s video history:
*Seen activity types
Tap the switch next to each type of notification to enable or disable alerts for things like motion, people, or animals. This list can vary depending on your camera or doorbell model and if you have an Aware subscription.
*Away-only notifications
Tap the switch to enable or disable away-only notifications. When this is on, you can only receive camera alerts when your home is set to Away. So if someone is home, you won’t get notifications about activity from your camera.
We’d like to have a closer look to find out what went wrong so we can help improve your experience and if you’re willing, you may visit us anytime here: https://support.google.com/googlenest/gethelp
Don't buy
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great until about 7 months past the warranty when the screen just got blurry and they won't replace it would not recommend buying unless you need it for only about a year and a half
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, DevanL. Thanks for the feedback. We’re sorry to hear about your experience with using the Nest Doorbell (battery). We’ll pass your feedback with the right team to work on improving our products and services, including how we handle customer concerns with accuracy and efficiency. Meanwhile, we’d like to have another chance to investigate your concern. Please consider reaching out to us again so we can have a closer look into this issue: https://support.google.com/googlenest/gethelp
- Cons mentioned:Battery life
Wireless not good.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy with it. You have to charge it every 3 days!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello ShaunK, thanks for the feedback and for letting us know of your concern with using the Nest Doorbell (battery). We understand that having to charge your doorbell frequently can be an inconvenience, and this is not the kind of experience we want to share with you.
Your Nest doorbell could be detecting a lot of activities, as the battery life will depend on factors including activity, temperature, and doorbell settings that you select. You can extend the battery life of your doorbell by adjusting video quality, length of video clips, time between recorded events, and using activity zones to monitor specific areas. This link might be helpful: https://support.google.com/googlenest/answer/10901611
You may also reach out to our dedicated team to check for other reasons why the battery drains faster than usual. You’ll find us ready to help and guide you here: https://support.google.com/googlenest/gethelp
Missing Piece
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Camera came and was in decent condition, but it was missing the most important piece (the metal plate that makes it work)
I would recommend this to a friendGreat but setup needs work
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once up and running works great, however had to make a "dummy" home for the app to pair it.
I would recommend this to a friendNest doorbell
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not ring on phone or ipad. Without this feature no way of knowing when someone is at the front door.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for posting your feedback. We’re sorry to learn that the Nest Doorbell (battery) isn’t working as expected.
When someone rings your Nest doorbell, it can send a visitor notification to all phones that share access to that doorbell with the Home app or Nest app. To be notified of visitors, notifications from your doorbell have to be enabled, and your phone needs to be in the same home as your doorbell. You can visit this link on how to get alerts from your Nest Doorbell (battery): https://support.google.com/googlenest/answer/9210305
If the issue persists, we recommend contacting our support team to further investigate what’s causing the issue. Please feel free to call us here: https://support.google.com/googlenest/gethelp
Defective clip
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The clip on this doorbell is very defective and you'll find many other reviews online to confirm this. I've pulled this off of the mount only a few times to charge it over the past few months and the clip inside the doorbell is literally broken now. It will not snap back on. I am returning mine for sure and just going with the Nest Hello doorbell instead.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello Brett, thank you for sharing your review with us. We're sorry to learn that the clip on your Nest Doorbell (battery) didn't meet your expectations. This is not the experience we want you to have with the products and accessories we provide. If you haven't returned your Nest Doorbell and are willing to give it another go, we'd recommend that you reach out to our support specialists so we can help find a better resolution for your issue and improve your overall experience. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Connectivity
Returned after a week
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after using it for 5 days, wouldn’t connect and couldn’t reset
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Robert, thank you for posting your review here and we're sorry to learn that you're experiencing some connectivity issues with your Nest Doorbell. We'd recommend that you reach out to our support team so we can guide you with steps on how to reset your Nest Doorbell and assist you with troubleshooting steps that may improve the performance in terms of connectivity. You can contact our support team on our Google Help page here: https://support.google.com/googlenest/gethelp