Customer Ratings & Reviews
- Model:
- GA01318-US
- SKU:
- 6473256
Rating by feature
- Video Quality
Rating 4.6 out of 5 stars
- Mobile App
Rating 4.4 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
to a friend
Customers are saying
Customers often highlight the Nest Wi-Fi Video Doorbell's impressive video quality and ease of use. Many find the installation process straightforward and appreciate the overall performance, design, motion detection, field of view, and night vision capabilities. However, some customers have expressed concerns about the device's battery life and size. A few users have also reported issues with connectivity, delayed notifications, and compatibility.
This summary was generated by AI based on customer reviews.
Good for most, disappointing for some……
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit itself is fine but I was disappointed that my ‘wireless’ doorbell did not have the ability to alert people in home who may have hearing impairments with bell, loud notification,,,,,,, I don’t care what. If wired they can do this. Installer was not able to come up with a solution. I purchased this to solve this issue.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi ReluctantRareCritic, thanks for posting a review. We regret to learn that the Nest Doorbell (battery) didn’t meet your expectations.
Nest Doorbell (battery) can do visitor announcements on a Google Assistant-enabled speaker or display or the indoor chime. Also, in addition to standard themes or sounds, seasonal doorbell themes are available around some holidays. You can change the theme or set a different chime sound in the app’s doorbell settings, where it automatically goes back after the default tone after the holiday.
Your feedback is important to us, and your satisfaction is what drives us in improving our products and services. If you need further assistance, our support team is always here to help. Please feel free to contact us here: https://support.google.com/googlenest/gethelp
Alot better than our old ring
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like how it picks up more than just short clips like ring and its probably just because its newer but the battery life is great.
I would recommend this to a friendBattery drains even when it’s connected and turned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Battery drains even when it’s connected and turned off
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Robert, thanks for sharing a review to let us know of your issue with the Nest Doorbell. We’re sorry to learn of your poor experience with its battery life. There could be several reasons why your doorbell is behaving differently, and we’d like an opportunity to investigate your concern for a closer look. If you’re willing to share more details about your feedback, please feel free to find us anytime here: https://support.google.com/googlenest/gethelp
Cannot Recommend
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stupid back of the doorbell kept breaking every time I had to take off the mount to charge it. Had to return to Google 10 + times.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for bringing this issue to our attention. We'll use this feedback to improve the removal process for the Nest Doorbell from the base plate. Here's a link with safe instructions, starting about 3:20 in the video it shows on how to remove your device: https://support.google.com/googlenest/answer/10732535?hl=en&ref_topic=9300124#zippy=%2Cwire-free-installation
door bell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the item is ok I wi=ould not buy it again - but works
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, we appreciate your feedback on Nest Doorbell (Battery). We´re sorry to hear that it didn't quite meet your expectations. If you´re willing to try, we'd like to learn more about your experience. This will give us a better idea on we can best help you. Please consider contacting our support team via the Google Nest help page using this link: https://support.google.com/googlenest/gethelp
Googe door bell
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simply didn’t work although I spent about a week trying to connect, finally i had to return it!
No, I would not recommend this to a friendDied after 1 year and a week. 1 year warranty
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine for a year. Disconnected randomly the other day so I contacted their support. Boy was I excited to find out that my warranty had expired a total of 9 days before it died and they couldn't do anything for me at all outside of tell me that the exact same model that just unceremoniously but the dust was actually on sale! I could buy another one! No.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi AlanD, thanks for sharing a review on Nest Doorbell (Battery). We're sorry for having fallen short of providing you with your support needs. We understand how frustrating it may have been for you, to find out that the warranty for your Nest Doorbell (Battery) had just expired. However, if you're willing, and if you haven't tried yet, we recommend contacting our support team once more. Even without an active warranty, we can still provide you some assistance in troubleshooting the issue, since some issues can still be fixed by resetting or adjusting some settings on Nest Doorbell (Battery). Our support channels are always open to help you out by simply reaching out to us here: https://support.google.com/googlenest/gethelp
Horrible product
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This always disconnects from Wifi even though the router shows it connected. Do yourself a favor and buy a Ring
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, DanielB. Thank you for sharing your experience with us regarding the Nest Doorbell (battery). We apologize for any inconvenience you're experiencing due to the frequent Wi-Fi disconnection issues.
Here are some recommended steps that may be helpful in resolving the Wi-Fi connectivity issue:
- Check for possible congestion in your Wi-Fi network. Removing some of your connected devices can help free up some bandwidth space. After doing so, check to see if you still experience the same connectivity issue.
- Look for possible sources of interference, such as thick walls or appliances in your home. Relocating the Nest Doorbell or adjusting your Wi-Fi setup might be beneficial.
If none of these steps resolve the issue, we encourage you to reach out to our support team for further assistance through this link: https://support.google.com/googlenest/gethelp
Very Poor
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For Google to be a huge company and the doorbell not having a great quality as the original Nest they completely destroyed the Nest company when they bought them.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Jr89. We’re thankful for the feedback you shared, and we’re sorry to hear how you feel about your experience with using the Nest Doorbell (battery). We’d like to know more about your challenges whether this is about the functionality, performance or the camera features. Please reach out to our dedicated team for guidance and assistance here: https://support.google.com/googlenest/gethelp
Falls off.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Falls off constantly and then the camera breaks. Otherwise it’s great.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hey there, RjR1. We hear your concerns on making sure your Nest Doorbell (Battery) stays mounted. We’d be happy to investigate and get a resolution for you. When you get a chance, reach out to us here: https://support.google.com/googlenest/gethelp?
Door bell
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The door bell is a very handy device and I like the feature to recognize faces who visit our home.
I would recommend this to a friendDo not buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes for this. But I was wrong. Awful video quality. It in 4:3 aspect ratio. Notification are slow when someone is at the door or you don’t get a notification at all. Google has a lot of work to do. This will be going back. I’m sticking to my ring doorbell.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Musicman87, thanks for sharing your experience with the Nest Doorbell (Battery). We’re sorry to learn of the issues you had with the camera notifications and with the video quality.
Nest Doorbell (battery) has a 145° diagonal field of view at 3:4 aspect ratio so you can view a person from top to bottom and to better detect packages on the ground. You can adjust the field of view using the included wedge or purchasing a Made for Google Nest vertical wedge or horizontal wedge.
Nest camera notifications are a little different. Because we don’t want to bombard you with alerts, you might get fewer than you expect if your camera is pointed at a busy spot. You can choose to receive notifications for everything your camera detects, or choose notifications for only certain types of activity. Here’s more information about notification settings you can change for your camera: https://support.google.com/googlenest/answer/9210305
We’re always listening to what our customers share, to work on improving our products and services. If you’re willing to give Nest doorbell another run in the future, we’d be happy to help you with any concerns you may have: https://support.google.com/googlenest/gethelp
Love new doorbell
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The merchandise was delivered on time in great condition. No complaints for Best Buy!
I would recommend this to a friendWorthless
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doorbell works great. The design that mounts the doorbell to the house is terrible. After 6 months the pin that locks it to the mount won’t come out, so it won’t latch on anymore and is essentially worthless.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, we appreciate your feedback on Nest Doorbell (Battery). We do apologize for any inconvenience you may be having with the pin that locks it from the mount. You may have the option to contact a Nest Pro technician to help you with the issue. Alternatively, you may also contact our support team and we'll do our best to provide you with some assistance, by simply reaching out to us here: https://support.google.com/googlenest/gethelp
DOES NOT WORK ON THE NEST APP
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY if you have and use the NEST AWARE app! Buying this one with force you to download the Google home app which is not user friendly and doesn’t have allot of the features the NEST app has.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi HeidiG, thanks for posting your feedback on Nest Doorbell (battery). We're sorry to hear that your experience with using the Google Home app has been less than ideal. Our goal is to create an integrated experience and make the Google Home app as the one place you can control all your Nest and other smart home devices with the Google Assistant. Your patience is appreciated as we improve further with incorporating your Nest products with the Google Home app. If you're willing to give it another go and need further assistance, please feel free to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Absolute Trash
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Motion is terrible, half the time either started recording late or didn’t record at all. Very disappointed, debating on weather to wait until they refresh the dedicated wired doorbell or go back to the hello version.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Mike, We appreciate you for sharing your feedback on your Nest Doorbell (battery) and we're sorry to hear that your experience with its overall performance has been less than ideal. We'd like to know more details about the issues you're having with the recording and motion capture features of your Nest Doorbell. Please reach out to our support specialists so we can help improve your overall experience with the device. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Awesome Google Doorbell
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome Google product and you can view who is at your door on your phone
I would recommend this to a friendAwesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this as a part of Google home development. Awesome battery life.
I would recommend this to a friendWorks in sync with all google devices
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works very well with all my other devices. I prefer it over the Ring
I would recommend this to a friendProduct not working
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product didn’t work when doing the installion process.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hey there, we appreciate your feedback. We understand how frustrating it is when your Nest Doorbell isn't working. Let's troubleshoot together. Contact us here: https://support.google.com/googlenest/gethelp?hl=en