Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$179.99

Customer reviews

Rating 4.3 out of 5 stars with 1809 reviews

Rating Filter

Rating by feature

  • Video Quality

    Rating 4.6 out of 5 stars

  • Mobile App

    Rating 4.4 out of 5 stars

  • Sound Quality

    Rating 4.5 out of 5 stars

Pros mentioned filter

Cons mentioned filter

85%would recommend to a friend

Customers are saying

Customers often highlight the Nest Wi-Fi Video Doorbell's impressive video quality and ease of use. Many find the installation process straightforward and appreciate the overall performance, design, motion detection, field of view, and night vision capabilities. However, some customers have expressed concerns about the device's battery life and size. A few users have also reported issues with connectivity, delayed notifications, and compatibility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 88 Showing 1,741-1,760 of 1,809 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Never Overlook Open box options

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You would never know it was an open box device. No visual marks on the device appearance every features function nicely. Set up was easy and connecting to other google device super easy. Price was budget friendly.

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 2 out of 5 stars

    It's a doorbell, it's not a security camera

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I'm a Google guy - several Pixel phones, Home display, will be getting 2nd Gen Pixel Watch - so I was pretty excited to receive the wireless doorbell as a gift. Installation and Setup was relatively easy (though I had to use my own longer screws which required some modification). As a doorbell and package tracker it's good. There is a delay oddly - the alerts on my phone and the Nest display on the same wifi network can vary up to 4 seconds. Not a big deal but I wish they aligned better. Fair warning as a security camera it's pretty poor. The field of view is very roughly 100 degrees (not sure what they claim) but it's good enough for my purposes. During the day the color display is adequate, meaning I can make out who is walking by at about 20ft from the camera. At night, whether in night vision or not, that person is more of an unrecognizable shape. And yes the lens is clean. The worst part though is the tracking. My field of view is about 40 feet left to right (or right to left) and would be more but for some trees. With all settings at max the recording will start halfway at most through the field of vision. And this is usually some walking the dog by slowly. It's never picked up someone running/jogging. So again as a security camera it's pretty useless. Battery life so far, with a lot of tweaking of settings, has been about 2 weeks. It takes several hour to fully charge.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello there, Matrix. We appreciate you investing high on Google devices, and thanks for your feedback on Nest Doorbell (battery). Feedback like this helps us identify areas we can improve for users like you. Rest assured, this will reach our product team. Meanwhile, we suggest checking the doorbell settings as event detection depends on settings that you select. You can choose which events your doorbell can detect and record (people, motion, package, etc.). From there, you (and each member of your home) can decide which of those events to get notifications for. If an event is turned off, you won’t get notifications for that kind of activity. You can also change the settings like adjusting video quality, wake-up sensitivity, length of video clips, time between recorded events, and using activity zones to monitor specific areas.

      Also, you may need to check for any range issue or wireless interference that can affect the overall performance of your camera. Sometimes the device may pass the connection test during setup, but will struggle to stay connected if it’s just a bit too far away from your router. You may also check for objects such as mirrors and refrigerators between the doorbell and your router as these items could block the connection. Check this link for more details: https://support.google.com/googlenest/answer/9276282

      For additional help, our dedicated team is always ready to help you here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Wi-Fi Video Doorbell

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product is very effective. It gives a panoramic view of the area where it is placed. The picture is clear. I recommend if you are in the market for a video doorbell.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Better doorbell camera option.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product and the video quality is great! The app is a bit slow to upload.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality
    Cons mentioned:
    Connectivity
    Tech Insider Network Member

    Rated 1 out of 5 stars

    I am not happy

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always wanted a video doorbell and I thought I had waited long enough for the technology to get better. Ha So I get the doorbell and charge it. Perfect. Then I tried to connect it to the WIFI. And I tried. I tried everything I could find online to connect it and nothing. I ended up calling the support number and a wonderful guy helped me. Sadly I could not connect it to my existing google home so I had to create a new 'building'. Now to operate it I have to go to my other building. Oh well. So I go to mount it and I dont want to drill holes so...I use command strips. It shows it is not mounted. I end up drilling holes in my door frame outside. Yea. So, its mounted and the video works great! I ring it to see if what it sounds like...and nothing. I was expecting a chime to sound on my google assistants...and nothing. So, I searched the internet and found out that the battery operated doorbell does not make a sound inside. So, now I have this doorbell that is not, well, a doorbell. and when I remove it I will have these two large holes in my door frame. Yea. I am not tech savvy and I rely on the internet and tech support for assistance. This time I think I will stick with an actual door bell

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi EAR1965, thanks for reaching out to us. We´re sorry to hear about your difficult experience setting up Nest Doorbell (Battery). This is not the kind of experience we had hoped to provide you.

      If you´re willing, you can use an existing doorbell chime that's already installed in your home. If there´s none, you can either get a doorbell chime or use a Google Nest smart speaker or display to get visitor announcements from your Nest Doorbell (Battery). To learn more, check out these help articles:
      - Check Nest doorbell compatibility with your existing doorbell chime: https://support.google.com/googlenest/answer/9247132
      - Get doorbell visitor announcements on a speaker or display: https://support.google.com/googlenest/answer/7672451

      If you need further assistance, please feel free to contact our support team again by visiting us the Google Nest help page here: https://support.google.com/googlenest/gethelp Nest

  • Rated 3 out of 5 stars

    Disappointed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have owned many Nest products including thermostats, protect, Yale door lock and original nest hello doorbell. My Nest hello doorbell recently stopped working after 3years and it was an easy decision to purchase a new Nest doorbell. Installation was fairly easy and syncing to the app was confusing but I figured it out. The first disappointment was the fact that I could no longer use the Nest app for the new doorbell. I like the Nest app a lot and find it easy to read, set and monitor. I do not like the look of the Google Home app and its not easy to read or navigate. Second disappointment was the viewing through the camera. The picture is no where near the clarity and sharpness of the original doorbell. I tried tweaking the settings but the picture is still not sharp and a little grainy towards the distance, Next is the viewing area, I was able to view a much larger area (left to right) with my old doorbell. This view is limited and cut off. Not sure if there are other settings I don't see to enhance the viewing area but right now its not good.My property view is cut in half. I thought when I purchased the new doorbell, the technology & view would be enhanced but I am very disappointed in this product. Longtime supported of Nest products but since Google took over it seems quality and technology have dropped. Will be thinking twice when another Nest product needs to be replaced,

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello StewieG, thank you for sharing your review with us. We're sorry to hear that your experience with Nest Doorbell (battery) has been disappointing when it comes to using the Home app. and the picture quality of the camera. Our goal is to create an integrated experience and make the Google Home app as the one place you can control all your Google and Nest smart home devices. Your patience is appreciated as we improve further with incorporating your Nest products with the Google Home app. If you're willing to give it another go, we recommend that you reach out to our support specialists so we can also assist you and provide a better resolution for you. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Device! Easy Install

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device! Bought the apartment door mount and it was fairly easy to set-up. Let it charge for 2 hours and its been easy peasy!

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 3 out of 5 stars

    Okay...but not like the rest of my Nest experience

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As an owner for a couple of wired Nest doorbell and cameras, I’m disappointed with this offering from Nest. First disappointment is I have to install it under Google Home instead of the Nest app. So while I can monitor smoke detectors, Nest security, doorbells and cameras under the Nest app, this oddball device is not part of that. That also means it appears you don’t have the option to add longer event availability either, like in the main Nest app. Additionally, the 3 hours is a disappointing block to review activity. It may take you 3+ hours just to get around to reviewing the footage, which by then it’s no longer stored. All this will be okay for me as this was intended for a back door with low activity. If this is your main door doorbell, I’d consider another option. Or if you’re not already deeply embedded with other Nest products, maybe you’ll be happier with it. Camera lag is low when viewing live. Alerts are as to be expected. The key thing is how easy installation is. Don’t need to be super handy. Battery life seems to be good for about a month. Overall, the doorbell is okay. If you’re deep into other Nest products and used to the Nest app, you may find similar disappointment though.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi GAHokie, thanks for reaching out. We´re sorry to hear about your disappointment with the Google Home app, and the limited video recording option for the free tier of Nest Aware for your Nest Doorbell (Battery).

      We understand that most of our users have enjoyed using the Nest app with their Nest cameras. However, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. If you have other Nest cameras, you may set them up to the Google Home app. Here's how: https://support.google.com/googlenest/answer/9893532

      For the best experience with your Nest Doorbell (Battery), we recommend getting the Nest Aware subscription, as it provides more value for your money with features that include 30 days of Video History, 24/7 continuous recording, access to clips and time lapses and even customizing your own activity zones. You won't ever have to worry about missing any events as these videos and clips are all saved onto the Cloud. All these features can be viewed and controlled at the tip of your fingertip using the Google Home App.

      We'd be happy to help you with your support needs. Please consider contacting our support team by visiting us here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Doorbell camera

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Easy to install, easy to set up. I can see exactly when theings get delivered, can even see the humming birds on their feeders .

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    nest doorbell

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This camera is far superior to our old video doorbell which has never worked right. Excellent Quality and Range at an excellent price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome, 6 weeks of battery life per charge.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not sure the issues with the google home app people are having. Really simple to see and do everything that is needed all within the app. I think people who are only use to using the nest app are having issues.

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Worth it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Excellent video and audio quality. App had great demo video and made it pretty quick to setup.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Google Nest Doorbell (Battery Powered)

    |
    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My parents recently moved into independent living and didn't have a doorbell on their cottage. This has made their lives so much better being able to know when anyone is at the door. Setup was simple and I was able to get it working on their phone and the little talking devices in the house so that they know when someone's there with or without their phone. Make sure you use a measuring device to get the correct height and play around with the positioning before mounting to make sure you get the optimal position with as few holes as possible. The battery has lasted longer than I imagined without needing to be plugged back in.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Thrilled

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely thrilled my purchase. Best Buy also made it so easy to get my package asap.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Overall

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, I’m very satisfied with this doorbell. My biggest complaint is that you are unable to change the name or password for the Wi-Fi that the doorbell is connected to without doing a factory reset. I would also like it to act as a motion detector for other smart appliances, such as lighting, but this is more of an inconvenience than a real problem.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Broski108, thanks for sharing the details of your feedback on Nest Doorbell (battery), and we’re sorry to learn it’s an inconvenience for you. Having the ability to update the Wi-Fi settings easily for the Nest doorbell, and the ability to act as a motion detector for your other smart devices, are great additions to its features. We’d be happy to share this info with the right team as we're always on the lookout for opportunities to improve the products and the services we offer. If you have concerns or anything you want to share, let us know anytime by visiting us here: https://support.google.com/googlenest/gethelp Nest

  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Do Not Recommend

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My husband and I purchased a Nest doorbell from our local Best Buy in March 2024. We set it up only for the battery to die within 48 hours. We charged it inside (4 hours), only for the same thing to happen again but in less than 24 hours. My husband is an engineer and decided to re-wire our house so that it could be plugged in all the time (this took at least a week of electrical work). It seemed to charge fine and do well for a few days. After that would not hold a charge, even when actively plugged in! We clearly received a defective product. Best Buy claimed since returned it outside of the 2 week return window (2 weeks?!?) we were not eligible for a refund or an exchange. We attempted to return within 30 days. Apparently there's no Google warranty. Buyer beware - return policy is terrible, even for defective products.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Doorbell

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Great that the wedge was included

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    Great for my area

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Doorbell with great picture quality, only activates recording when people walk in front of it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Mr

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Excellent Excellent Excellent Excellent

    I would recommend this to a friend
  • Pros mentioned:
    Video quality

    Rated 5 out of 5 stars

    See all evil

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase. I caught my neighbors dumping their trash in mine and neighbors walking their dogs not curbing.

    I would recommend this to a friend