Customer Ratings & Reviews

I have always wanted a video doorbell and I thought I had waited long enough for the technology to get better. Ha So I get the doorbell and charge it. Perfect. Then I tried to connect it to the WIFI. And I tried. I tried everything I could find online to connect it and nothing. I ended up calling the support number and a wonderful guy helped me. Sadly I could not connect it to my existing google home so I had to create a new 'building'. Now to operate it I have to go to my other building. Oh well. So I go to mount it and I dont want to drill holes so...I use command strips. It shows it is not mounted. I end up drilling holes in my door frame outside. Yea. So, its mounted and the video works great! I ring it to see if what it sounds like...and nothing. I was expecting a chime to sound on my google assistants...and nothing. So, I searched the internet and found out that the battery operated doorbell does not make a sound inside. So, now I have this doorbell that is not, well, a doorbell. and when I remove it I will have these two large holes in my door frame. Yea. I am not tech savvy and I rely on the internet and tech support for assistance. This time I think I will stick with an actual door bell

Excellent product and the video quality is great! The app is a bit slow to upload.

Have owned many Nest products including thermostats, protect, Yale door lock and original nest hello doorbell. My Nest hello doorbell recently stopped working after 3years and it was an easy decision to purchase a new Nest doorbell. Installation was fairly easy and syncing to the app was confusing but I figured it out. The first disappointment was the fact that I could no longer use the Nest app for the new doorbell. I like the Nest app a lot and find it easy to read, set and monitor. I do not like the look of the Google Home app and its not easy to read or navigate. Second disappointment was the viewing through the camera. The picture is no where near the clarity and sharpness of the original doorbell. I tried tweaking the settings but the picture is still not sharp and a little grainy towards the distance, Next is the viewing area, I was able to view a much larger area (left to right) with my old doorbell. This view is limited and cut off. Not sure if there are other settings I don't see to enhance the viewing area but right now its not good.My property view is cut in half. I thought when I purchased the new doorbell, the technology & view would be enhanced but I am very disappointed in this product. Longtime supported of Nest products but since Google took over it seems quality and technology have dropped. Will be thinking twice when another Nest product needs to be replaced,

As an owner for a couple of wired Nest doorbell and cameras, I’m disappointed with this offering from Nest. First disappointment is I have to install it under Google Home instead of the Nest app. So while I can monitor smoke detectors, Nest security, doorbells and cameras under the Nest app, this oddball device is not part of that. That also means it appears you don’t have the option to add longer event availability either, like in the main Nest app. Additionally, the 3 hours is a disappointing block to review activity. It may take you 3+ hours just to get around to reviewing the footage, which by then it’s no longer stored. All this will be okay for me as this was intended for a back door with low activity. If this is your main door doorbell, I’d consider another option. Or if you’re not already deeply embedded with other Nest products, maybe you’ll be happier with it. Camera lag is low when viewing live. Alerts are as to be expected. The key thing is how easy installation is. Don’t need to be super handy. Battery life seems to be good for about a month. Overall, the doorbell is okay. If you’re deep into other Nest products and used to the Nest app, you may find similar disappointment though.

Great device! Bought the apartment door mount and it was fairly easy to set-up. Let it charge for 2 hours and its been easy peasy!

Great product. Easy to install, easy to set up. I can see exactly when theings get delivered, can even see the humming birds on their feeders .

Not sure the issues with the google home app people are having. Really simple to see and do everything that is needed all within the app. I think people who are only use to using the nest app are having issues.

This camera is far superior to our old video doorbell which has never worked right. Excellent Quality and Range at an excellent price.

My parents recently moved into independent living and didn't have a doorbell on their cottage. This has made their lives so much better being able to know when anyone is at the door. Setup was simple and I was able to get it working on their phone and the little talking devices in the house so that they know when someone's there with or without their phone. Make sure you use a measuring device to get the correct height and play around with the positioning before mounting to make sure you get the optimal position with as few holes as possible. The battery has lasted longer than I imagined without needing to be plugged back in.

Easy to install. Excellent video and audio quality. App had great demo video and made it pretty quick to setup.

Absolutely thrilled my purchase. Best Buy also made it so easy to get my package asap.

Overall, I’m very satisfied with this doorbell. My biggest complaint is that you are unable to change the name or password for the Wi-Fi that the doorbell is connected to without doing a factory reset. I would also like it to act as a motion detector for other smart appliances, such as lighting, but this is more of an inconvenience than a real problem.

Doorbell with great picture quality, only activates recording when people walk in front of it

Easy to install. Great that the wedge was included

My husband and I purchased a Nest doorbell from our local Best Buy in March 2024. We set it up only for the battery to die within 48 hours. We charged it inside (4 hours), only for the same thing to happen again but in less than 24 hours. My husband is an engineer and decided to re-wire our house so that it could be plugged in all the time (this took at least a week of electrical work). It seemed to charge fine and do well for a few days. After that would not hold a charge, even when actively plugged in! We clearly received a defective product. Best Buy claimed since returned it outside of the 2 week return window (2 weeks?!?) we were not eligible for a refund or an exchange. We attempted to return within 30 days. Apparently there's no Google warranty. Buyer beware - return policy is terrible, even for defective products.

Excellent Excellent Excellent Excellent Excellent

Great purchase. I caught my neighbors dumping their trash in mine and neighbors walking their dogs not curbing.

Good security door bell with no hardware required.

The doorbell has crystal clear pictures and excellent battery life but if you change your router and modem it because a giant paperweight because even after a factory reset it will not connect to the new items.

I have had this doorbell for a little over a year now, and found that cold weather kills the life span. It no longer charges easily. During the winter it only lasts 24hrs, we are charging it daily.....Im going wired! We also have the yard camera (battey), I don't have any issues with that one; which is posted up on the bay window of my house. I DO NOT RECOMMEND THE BATTERY DOORBELL IF YOU LIVE WHERE THE WINTER TEMPS ARE UNDER 45 DEGREES!