Customer Ratings & Reviews
- Model:
- GA01318-US
- SKU:
- 6473256
Rating by feature
- Video Quality
Rating 4.6 out of 5 stars
- Mobile App
Rating 4.4 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
Customers are saying
Customers often highlight the Nest Wi-Fi Video Doorbell's impressive video quality and ease of use. Many find the installation process straightforward and appreciate the overall performance, design, motion detection, field of view, and night vision capabilities. However, some customers have expressed concerns about the device's battery life and size. A few users have also reported issues with connectivity, delayed notifications, and compatibility.
This summary was generated by AI based on customer reviews.
Pass
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Google acquired Nest and now they are copying Ring. The Google Home app is terrible and the device is overpriced and underwhelming.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Josh, thanks for your review about the Nest Doorbell (Battery) and we’re sorry to learn that it didn’t meet your expectations. We value your feedback as it helps us work on improving our products and services. We may also need to know more about your challenges with the Home app so we can help you the best way we could. You can contact us here: https://support.google.com/googlenest/gethelp
Wait for a later generation... if it lasts.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Turns itself off and won't come back on unless touched as a doorbell. Then it may stay on, maybe it'll turn off again. I check the camera remotely to be informed "video unavailable." I'm on my network, the same network, trying to turn it on and it won't turn on. I had high hopes for this, but it's a lemon. I've restarted it. Reset it. Sang to it. It simply doesn't do what it's supposed to do.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there ThatJoshuaGuy, thanks for bringing this issue to our attention. We´re sorry to hear about the difficult experience trying to keep the Nest Doorbell (Battery) turned on.
We appreciate your effort in trying to troubleshoot the issue by restarting and resetting Nest Doorbell (Battery). However, we may need to take the opportunity to take a closer look at what may be causing the issue with it. If you will allow us to help you, please contact our support team here: https://support.google.com/googlenest/gethelp
Best buy is going downhill
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought from Best buy, had boot and connecting issues. Managers at Montgomery AL store were terrible to deal with and didn't want to honor a straight swap for the exact product. Bought from bed bath and beyond after for even cheaper with no issues.
No, I would not recommend this to a friendPure garabge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot find the words to describe how purely garbage this doorbell is.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hey there, Luke. We’re sorry to hear your experience with the Nest Doorbell (Battery) hasn’t been great. We’d be happy to provide you with support and make sure you’re getting the most out of your device. Here’s a link to reach out to us: https://support.google.com/googlenest/gethelp?
AVOID - DOES NOT RING ON PHONE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not RING ON YOUR phone, the sole purpose of a doorbell like this (to receive doorbell calls when not home). It only rings INSIDE the house with a smart device or old school chime. And their support is HORRENDOUS! I knew more about the product than the 3 agents I was connected to!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi JoshuaG, thanks for sharing your concerns about the Nest Doorbell (battery). We’re sorry to learn it has not met your preferences, and that we’ve fallen short on your support needs.
Although Nest doorbells have sounds that help you know what’s happening (for example, when it restarts), a chime is not included, But when a visitor presses your Nest Doorbell (battery), you can hear an audible alert if you have compatible smart speakers or displays, like Nest Audio or Nest Hub. You can connect a Google speaker or display and set up visitor announcements if you want to get notified when someone rings your doorbell when you’re home. Also, alerts for Google Nest cameras are a bit more complex than for other Nest products since you can choose motion and sound alert settings, and change how and when you’ll get them. However, the sound that you’ll hear from your phone depends on the phone’s notification settings. For more details, visit: https://support.google.com/googlenest/answer/9210305
We’ll definitely share your feedback with the right team to work on improving how we handle cases with accuracy and efficiency. For questions or concerns, besides having help available through phone or chat, we also have lots of support articles available at the Google Nest Help Center.
Poor Quality / Short Warranty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Poor product that stopped functioning completely 5 months after warranty expiration. Short warranty and low quality are a nasty combination. Stay away
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, BradA. Thanks for sharing your feedback on the Nest Doorbell (battery). We’re sorry to hear you came across this issue after its warranty period. We’d be happy to share this with the right team, as we’re looking constantly to improve the products and the services we offer. Meanwhile, we’d like to learn more about concerns so we can help. Feel free to contact us anytime for troubleshooting guidance here: https://support.google.com/googlenest/gethelp
Useless without subscription
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money. Useless without subscription. I do not recommend.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi HonestReviewer, thanks for sharing your insight. We're sorry to hear about your disappointment with Nest Doorbell (Battery).
An active subscription of Nest Aware offers a lot of value since it covers your speakers, displays and cameras for a flat monthly rate. It also has new features like sound detection and emergency calling (US only). You can upgrade from a 3-hour event video history to 30 days of event video history with an active Nest Aware subscription, or 60 days of event video history with Nest Aware Plus.
Additional features that you may like, include getting notifications and video streams on compatible smart displays like the Nest Hub and Nest Hub Max. To learn more, check out this help article: https://support.google.com/googlenest/answer/9137164
We’d be happy to answer any questions or concerns you may have. Please feel free to contact our support team here: https://support.google.com/googlenest/gethelp
Not good for IOS
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work well with iPhone 12 pro. Always shows camera off in translation
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there Andrew, thanks for bringing this issue to our attention. We´re sorry to hear that your iPhone 12 Pro doesn't work well with the Nest Doorbell (Battery).
Here are some steps you can try and see if it might be helpful with the issue:
- Check for possible congestion of your Wi-Fi network. Removing some of your devices may help free up some bandwidth space and improve connectivity.
- Uninstall and reinstall the Google Home app.
- Try another android or iOS mobile phone or tablet device.
If none of steps we provided prove to be helpful, we highly recommend contacting our support team for further help in troubleshooting the issue, by simply contacting us here: https://support.google.com/googlenest/gethelp
Died exactly one year after i got it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Google refused to replace it because it was 5 days out of warranty. Dont buy this crap.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there Will, thanks for leaving feedback about the Nest Doorbell (battery). We hear your concerns, and we’ll share this information with the right team to work on improving how we handle customer concerns with efficiency and accuracy. Meanwhile, we’d like to hear more about your issue further. And if you’re willing to contact us again, please share with us your recent case number so we can continue our investigation, here: https://support.google.com/googlenest/gethelp