Customer Ratings & Reviews

Maybe being a bit too harsh, and maybe it was user error, but I couldn't get a decent signal, over 20 ft

Good purchase but not what I was expecting. I feel like Google would have been better off with the first model.

I dont see any reason to upgrade or update to this router from your older google router...unless you want to spend more money just to say your self i am up to date..and that is exactly what google want..There is no noticeable change in performance .. But noticeably change in price for sure for both router and access point.

Range isnt reall what it says it it, too much loss of signal strength.

I lose speed dramanticaly, I called google, troubleshooting did nothing, big disappointment

I have this set up as mesh with 2 google wifi points. Difficult to tell if it has good range

used for another router so i would have 2 in my house for optimal wireless in deadspots

It works fine but a three pack but need one for my house

Seems to work ok. Not sure if I am always too far away or if I am using it right or not

Easy to blame WiFi but I believe the product also needs to be refined further

Owned this for about a month and ended up returning it. The app was not always responsive, connection was dropped more than it should have for a new router, and my speed was slowed! It's also a lot bigger than I expected as well. I own an Eero now, which is half the size and much more stable.

Pretty usless for pc gaming, get a long ethernet cord

I originally had 2 Google Wifi pucks (predecessor to this model) and they worked great, but I wanted something with a little more horse power. Unfortunately performance has been worse after upgrading to this. I've spent hours troubleshooting and have a background in IT. With the only variable being upgrading to this router I have to conclude it's either a firmware or hardware issue. It seems many others are having similar problems if you check out the Nest support forums. My current speeds were 80/80 now I'm getting 80/30 and my coworkers have commented on how my internet connection seems poorer during video calls. Hopefully they'll be a fix soon but I'm afraid I'm going to have to return it for now if I don't hear about a solution from Google.

Returned and got a cheaper router. Liked the look.

Unfortunately I have to give this a not great review. We have had to replace this twice since purchasing less than six months ago for slow Speeds and intermittent disconnects. Love my other google products but this I wouldn’t recommend.

Beware poor product. I had this for just over a year when my 500 Mbps speeds fell off by 90%. Thoroughly tested all avenues and pinpointed the router as the issue. Google ran me through 2 hours of their own diagnostics afterwards. They conceded the router was the issue and the hardware was bad. Because I was a month out of the 12 month warranty, they refused to exchange. Best Buy is trying to fix, but I wouldn't waste my time on this equipment again. Way better mesh systems out there for less.

Do not buy one of these, has one one gigabit pass-through but you'll never see it. Hard wire connection with multiple different new cat6 cables seeing less than 500 mbs. Wireless same device 6" away from nest router 200 megabits per second and anything more than 15 feet away about 50. If I hook my old Netgear nighthawk backup I get about 760 and it's not even gigabit capable and 3 years old to boot. This Google nest is the worst router I've ever owned oh and there are no settings either

I bought two of these for two different houses. One died after about 6 months, it would connect but constantly drop wifi and Ethernet after about 10 minutes. To test I swap the devices between homes and sure enough one router was defective. Google warranty service was disastrous no help so lost money. Be aware of issues with these. Other than that they do what they are supposed to and work perfectly when non faulty.

This unit is terrible. At least once a day while I'm trying to stream a video or collaborate via Zoom, this thing will just restart, causing every device in my house to loose internet connection. I'm returning this to get something more reliable. Do not waste your money, time, and effort on one of these. (FYI Google support was of zero help as well.)

Purchased and used it for about 2 months to add to my existing Nest Wifi and it worked perfect. Unfortunately, the mesh became weak during the last couple of months and there is no fixing it. Tried moving points closer to the router, farther, etc... and nothing seems to help. Unfortunately, I will have to buy a new mesh wifi set and it will not be this brand. Stay away unless you like unreliable connections during your gaming, day trades, etc.