Customer Ratings & Reviews
- Model:
- GA00595-US
- SKU:
- 6382499
Rating by feature
- Setup
Rating 4.6 out of 5 stars
- Range
Rating 4.5 out of 5 stars
- Signal Strength
Rating 4.5 out of 5 stars
Customers are saying
Customers highly value the Nest Wifi's ease of use, extensive coverage, and strong signal, with many praising its simple setup and improved performance. Positive feedback frequently highlights the system's reliable connectivity and extended range. While some find the price to be a drawback, the majority of users report a positive experience. A few users experienced compatibility issues or lag, but these were less frequently reported than the positive aspects.
This summary was generated by AI based on customer reviews.
Not happy with the life of the product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this unit about two years ago and it stopped working and had to replace it… owned different WiFi units, first time something stopped working…
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Balaji, thanks for sharing your experience with us. We´re sorry to hear that your Nest Wifi had to be replaced, for any inconvenience this experience may have caused you.
We'd like to know if you are still having any issues or difficulty with your Nest Wifi. Our support team would be happy to work on providing you with a better experience. You can always contact us here: https://support.google.com/wifi/gethelp
Doesn’t work with all your nest products
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it until my nest Iq camera became useless because it wouldn’t switch it to the 2.4ghz network causing it to lag. I am not a tech guy but that sounds like poor planning. I wish it recognized the optimal settings for its own products, which leaves one to wonder how smart the system really is. A work around is leaving a greater distance between your camera and router so it may switch automatically to the 2.4ghz, but with a 1 bedroom apartment one would need a neighbor to keep the router in their apartment.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Kimo,
Thanks for sharing your experience with Nest Wifi mesh system. We understand the frustration.
Nest Wifi system utilizes a feature called proactive band steering – directs your devices to channels with the best performance. If it detects that your 2.4GHz would provide a clearer and faster Wi-Fi connectivity, it will proactively switch your Nest cameras to 2.4GHz band.
If you'd like us to have a look at the issue, we'd be happy to check it out, and do our best to provide your with a resolution. You can contact us by visiting our support page here: https://support.google.com/wifi/contactflow
Horrible Device!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I started using this router a month after I purchased it and it worked relatively well but after almost 3 months of usage it stopped working! It started blinking red and nothing seemed to work to get it back online! It’s been inside the box since late July and I don’t know what to do with it! Definitely not worth the price!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi CaTae,
Thanks for sharing your feedback and we’re sorry to hear that your Nest Wifi stopped working after such a short time. If you’d like to give your Nest Wifi another try, we’d like to recommend some troubleshooting steps that could help.
To further isolate the issue, we suggest setting the Nest Wifi back to default settings by performing a factory data reset by following the steps below:
1. Look for a circle etched into the bottom. Press and hold the factory reset button at the bottom of your Google Nest Wifi router for 10 seconds. The light will pulse yellow, then turn solid yellow. When the light is solid yellow, release the button. Once the button is released, the light will turn solid white for a brief moment (five seconds), then to a solid orange light.
2. Once the light turns to solid orange, this will start the reset process. It can take up to 10 minutes. Do not unplug the power cord during this process.
3. When factory reset is complete, the light on your router will turn to a faint solid white light. After a few seconds, it will pulse white.
4. Once the Nest Wifi router is pulsing white, it's ready for setup.
Also, we'd like you to know Nest Wifi comes with a 1-year limited manufacturer warranty starting from the date of original purchase.
If needed, we can work on the issue further if you would like to reach out to us here: https://support.google.com/googlenest/contactflow
Lack of Range
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The router was great and did not have any issues staying connected. However it was not enough for a 2,000 sqft home to have high speed all over without an extender.
I would recommend this to a friendnot too great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought it because it looked really sleek but it made my wifi go extremely slow. i had to exchange it the next day. app was easy to use though
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi ANDI,
Thanks for sharing your experience with us. We're sorry to hear Nest Wifi didn't meet your expectations.
There can be several reasons for Nest Wifi to not deliver the bandwidth it receives from your modem. Obstruction from walls or furniture, placement of the router, the distance between the router and the points as well as incorrect setups.
We're always here to work with you to resolve any issue you may encounter with Google products and services. Please feel free to reach out to us at Google Wifi Help page for further assistance: https://support.google.com/wifi/gethelp?visit_id=637383928380647653-1831229818&rd=1
Does not work with Google Wifi Mesh Network
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased to add to my Google Wifi system after one node went down. However after 2 days of trying to get it to work it would not join the mesh network. Then I was told by a Best Buy Agent that they cannot get it to work either. Google says it will work but I could not figure it out using my existing App and network or then with the new app and setting up a new network. So I returned it and purchased the Eero 6.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for sharing your feedback with us. We're sorry to hear that your Nest Wifi didn't work well for you. We're always looking out for feedback from all our users; and use them to improve our products and services. If you decide to give Nest Wifi another try in the future, we'll be happy to answer an questions you may have and assist you with your device. Feel free to reach out to our support team here: https://support.google.com/wifi/gethelp
Didn't work for me...
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work for me, but I was troubleshooting a few problems so it may have been something else.
No, I would not recommend this to a friendLots of issues
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a great device. Have been less than impressed with google internet devices recently. Lots of connection problems.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Techyuser1, thanks for reaching out. We're sorry to hear that Nest Wifi didn't quite meet your needs. We understand how important this is for you and we’d like to help improve your experience.
We'd like to learn more about the connection issues you’re experiencing and help you in the best way possible. If you're willing, you can get in touch with our support team and we'll help you troubleshoot the issue further. Please feel free to reach out to us here: https://support.google.com/wifi/contactflow
Device & Support failed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Google support could not get this working even though my laptop worked fine connected directly to the cable modem. The tech actually said "Nest WiFi is just a receiver and the modem must not be sending". This is not how networking & DHCP work but they didn't care and eventually just hung up on me!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Altauri, thanks for reaching out. We're sorry for the shortfall in providing you with your support needs. If you're willing to give us another chance, we'd like to take another shot at helping you with the issue for your Nest Wifi. We'll definitely do our best to provide you a better experience if you can reach out to our support team here: https://support.google.com/googlenest/gethelp
Only one ethernet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.only one eternity plug in. Are you kidding me? Why only one? Had to return it and get something with at least two ports
No, I would not recommend this to a friendMesh Network
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work just as advertised, I am not very happy that I can't get a good mesh network
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Bigoak, thanks for posting a review. We're sorry to hear you're not getting a good mesh network. This is not the type of experience we want you to have, and we're here to help. We suggest contacting our support team so we can assist you and check on your Nest Wifi. We might need to perform some troubleshooting steps that may help resolve your concern. Reach out to us here anytime: https://support.google.com/googlenest/gethelp
Do not purchase if you want a dependable router.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Owned this for 3.5 months. The last month, every hour or so, it would just stop working and I would have to reset the router. Today, it just stopped working all together. Google support was useless. I went back to Best Buy and purchased an Asus. So far so good on this new one.
No, I would not recommend this to a friendWiFi Connection
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are not incredibly enthused with our new WiFi. It was supposed to work for a house with our square footage, however we are having connectivity issues in our kids bedrooms. If I could I would return it for something else, however it is past the 30 day return period.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello Jessica,
We appreciate you for leaving your feedback with us. We're sorry you're having coverage issues with Nest WiFi.
Nest WiFi router alone can cover up to 2,200 sq. ft., but the location of the router, walls, and furniture can all play a role in limiting this coverage. If your router is on a low ground, the network signal can be obstructed by furniture. Likewise, if your kids' bedroom is upstairs or two rooms away from the router, the signal can get weaker. Such obstructions will result in disconnections or smaller coverage area.
We recommend placing the router on a higher ground like a shelf, in an open and a relatively central location in your house for stronger connection and wider coverage. You may also consider adding a Nest WiFi point in your kids' bedroom or on a shelf between the router and the bedroom.
We're sorry you're having coverage issues with Nest WiFi, but we're always here to help you make the best use of our products and services. You can reach out to us via our support page if you need further assistance.
Useless at 2.4ghz
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work at 2.4ghz making it useless for most home devices, such as wifi light switches. Google help told me to buy a second wifi router that works at 2.4ghz. It used to have a 2.4ghz but Google turned it off..... why?
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi travisophila,
Thanks for sharing your feedback with us. We´re sorry to hear of the connectivity issue you have with your Nest Wifi.
Nest Wifi system utilizes a feature called proactive band steering – directs your devices to channels with the best performance. If it detects that your 5 GHz would provide a clearer and faster Wi-Fi connectivity, it will proactively switch your connected devices to 5 GHz band.
If your home is more than 2,200 sq ft., then you may need to add a Nest Wifi Point to your existing Nest Wifi Router to provide a better Wi-Fi signal coverage area. You can learn more about expanding your Wi-Fi mesh network with Nest Wifi by visiting this page: https://support.google.com/googlenest/answer/7182840?hl=en
If you'd like us to have a look at the issue, we'd be happy to check it out, and do our best to provide you with a resolution. You can contact us by visiting our support page here: https://support.google.com/wifi/contactflow
Never again
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.For what I pd for it.. Not worth it. I feel like I waste my time
No, I would not recommend this to a friendProblem with On Hub
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This router would not connect using the Home App. Problem was that I had a On Hub (also a Google Product) that conflicted with the set up. May also have a problem with Spectrum. In summary I spent hours following the install using Home App with no success.
No, I would not recommend this to a friendDrop in download speed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this in the hope we would get a stronger WiFi signal vs the AT&T router. WiFi was better but we lost 300mbps download compared to the AT&T router, we tested several times to check speeds and compare. We returned this device for a refund as it was pointless.
No, I would not recommend this to a friendWeak signal
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wifi speeds are super slow. If you have a lot of walls dont get this router. The wifi will not reach anywhere like it says. I pay for 300 mbps and I get like 20 mbps outside the room of the router
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi rymndli55,
Thanks for sharing your feedback with us. We´re sorry to hear of the slow connectivity issue with your Nest Wifi.
You may need to check if you are using a modem/router combo for your Internet connection. We recommend setting it in bridge mode, or disable its Wi-Fi functionality and just keep your Nest Wifi Router as your primary router. This will help prevent a double NAT issue that may happen when you have two routers broadcasting their own private networks which may interfere with each other and cause disconnection between your connected devices.
If the issue doesn't get resolved with the steps we provided, then we may need to have a deeper look at what may be causing it. We can do our best to improve your experience here: https://support.google.com/wifi/contactflow
Defective unit sent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item became defective only weeks after opened. The router sold to me had appeared to be faulty as it has started to continuously reset itself over and over every night. If best buy would contact me, I would appreciate it if we could solve this problem.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Hameed,
Thanks for letting us know of your experience with Nest Wifi. We're sorry to hear that it became faulty only after weeks of using it.
The connectivity issue may be related to a few reasons and if you're willing, we recommend trying out some troubleshooting steps below that might be helpful:
- Home layout: Building materials and other objects located between your router and Wi-Fi points or between your Wi-Fi points and mobile devices may slow your connection. If possible, try to use your device within a clear line of sight to your router or point.
- Check congestion: There could be congestion on your Wi-Fi network if you have many connected devices to the network. As all these devices consume a portion of your available Wi-Fi bandwidth, your Nest cameras may not get high speeds. You can try relieving the network by disconnecting some of the devices to see if this would increase the Wi-Fi speed for your Nest cameras.
- Restart: A quick restart to your modem can fix internet connection problems, improve slow performance and resolve common wireless issues. Even if your modem appears to be working correctly, you may need to restart it to establish a secure connection to the Wi-Fi point.
You have the option to contact Best Buy for help if you wish to return your Nest Wifi.
You may also contact Best Buy for further assistance if you would like the option to return your Nest Wifi instead. However, your Nest Wifi comes with a 1-year limited manufacturer warranty starting from the date of original purchase. We'd be more than happy to provide you with your support by visiting our support page here: https://support.google.com/googlenest/gethelp
Worse Results
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wanted to upgrade my old Google mesh with this new router. After set up my mps actually dropped by 40 mps. I tested the numbers several times, and each test returned with a drop in performance. The Google router gave no improvement. Will return.
No, I would not recommend this to a friend