Customer Ratings & Reviews

Hi there, Cable. Sorry you're running into slower speeds with the Nest Wifi Pro. There could be a few things impacting your connection — here are some ways to improve this:

1. Your device is far from your router: often moving your device closer to your router or point will result in improved speeds.
2. Building materials and other objects may slow your connection: if possible, try to use your device within a clear line of sight to your router or point.
3. Some devices do not support the faster Wi-Fi standards: speed is dependent on both the router or point and the device that is connected to it. If you have an older device, it’s likely it won’t support the latest standards for the fastest speeds.

For more information, check out this link: https://support.google.com/googlenest/answer/7578264?hl=en&ref_topic=7620336&sjid=14351523150742169093-NC

We’re just a click away: https://support.google.com/googlenest/gethelp

Hey there, MarcusH. Thank you for posting your review on Nest Wifi Pro. We're sorry to hear that your experience with the device didn't meet your expectations. The device is designed to make managing your home Wi-Fi network easy. Your feedback is appreciated and we've taken note. If you need any help in the future, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi there, someguyinTX. Thanks for posting a review about the Nest Wifi Pro. We’re sorry to hear its wired connection speed is below your expectations. Feedback like this helps us better understand our customer preferences and needs, and we’d be happy to share this along to the right team for future improvements. If you have other questions or concerns, should you want to try the Nest Wifi Pro again in the future, visit us anytime here and we’ll help you the best way we can: https://support.google.com/googlenest/gethelp

Hi there, Justin. Thanks for letting us know of your concerns with the Nest Wifi Pro. We can imagine how hard you tried, and we’re sorry for the inconvenience these issues have caused you.

The placement of your Wi-Fi router and points is vital to have reliable Wi-Fi throughout your home. Points work best when they’re no more than two rooms away from each other. For example, if the far end of your house has weak Wi-Fi, don’t put a Wifi point in that exact spot. Instead, put it part way in that direction. Try to place it in an elevated position like on a shelf. You can also give these steps a try to see if the connectivity will improve:
- Move the connected device closer to your Wifi router or point.
- Repositioning the points to avoid obstructions like walls, doors, and aquariums can improve performance.
- Make sure all unused devices are off and not draining bandwidth with large downloads.
- Check for possible sources of interference such as microwave ovens, refrigerators or other equipment.
- Run a mesh test to confirm placement of your Wifi points.

For additional assistance, we’d be happy to guide you with further troubleshooting and isolation here: https://support.google.com/googlenest/gethelp

Hey there, StephenA. We’re sorry you’re running into issues with connectivity on the Nest Wifi Pro — this is unusual. We’d be happy to investigate to see what might be going on and get your device up and running. Reach out to us when you get a second: https://support.google.com/googlenest/gethelp?

Hey there, Andy. We appreciate your feedback on Nest Wifi Pro. We’re delighted that they work well, and we hear your concern about having more settings you can configure. We’ll share this with the right team for future improvements. We trust that you’re getting the most benefits out of their smart features. And if support is needed, our dedicated team is always available to to help you here: https://support.google.com/googlenest/gethelp

Hi Jhav, thanks for taking the time to share your feedback with us about the Nest Wifi Pro, and we’re sorry to learn you came across these issues. Your safety is our priority, since your Nest Wifi is significantly hot to touch, please turn the power Off or stop using it. Feel free to visit us here for further assistance: https://support.google.com/googlenest/gethelp

Hello there, AmyFaith. Thank you for providing feedback on your experience with the Nest Wifi Pro. We sincerely apologize for the frustration and inconvenience you've encountered during the setup process and subsequent issues with network speed. We understand your disappointment in the device not meeting your expectations and we wanted more details about your concerns. We encourage you to reach out to our dedicated team of specialists on the Google Help Center "Contact Us" page here: https://support.google.com/googlenest/gethelp

Hello there, Brian. We're sorry to hear about your issues with the connectivity of your Nest Wifi Pro. We understand that having to reboot the device regularly can be an inconvenience, and this is not the kind experience we want to share with you.

It may be helpful to check the placement of your Wi-Fi router and points, which is vital to have reliable Wi-Fi throughout your home. As a general rule, points work best when they’re no more than two rooms away from each other. For example, if the far end of your house has weak Wi-Fi, don’t put a Wifi point in that exact spot. Instead, put it part way in that direction. Try to place it in an elevated position like on a shelf.

We also suggest trying these steps below:
- Move the connected device closer to your Wifi router or point.
- Repositioning the points to avoid obstructions like walls, doors, and aquariums can improve performance.
- Make sure all unused devices are off and not draining bandwidth with large downloads.
- Check for possible sources of interference such as microwave ovens, refrigerators or other equipment.
- Run a mesh test to confirm placement of your Wifi points.

If further assistance is required, don’t hesitate to contact us here: https://support.google.com/googlenest/gethelp