Customer Ratings & Reviews
- Model:
- GA03689-US
- |
- SKU:
- 10222135
Customer reviews
Rating 4.3 out of 5 stars with 1515 reviews
(1,515 customer reviews)Rating by feature
- Setup4.6
Rating 4.6 out of 5 stars
- Range4.5
Rating 4.5 out of 5 stars
- Signal Strength4.4
Rating 4.4 out of 5 stars
to a friend
Rated 5 out of 5 stars
Simple
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Simple, reliable and attractive. It’s the router to buy if simplicity is on top of your list.
This review is from Google - Nest Wifi Pro 6e AXE5400 Mesh Router (2-pack) - Snow
I would recommend this to a friendRated 2 out of 5 stars
Good for the first year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like prior Google WiFi products these work great for the first year and then fall off a cliff of consistency. Randomly a point will go offline and you'll have terrible speeds and coverage in the area. Tech help from Google is terrible as well. Look up Google WiFi forums and it's a common issue.
This review is from Google - Nest Wi-fi Pro 6e AXE5400 Mesh Router (3-pack) - Snow
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey there, JavierO. Thank you for sharing your concerns about your Nest Wifi Pro. We're sorry to hear that you're experiencing some difficulties with your devices when it comes to connectivity and that your experience getting in touch with our support team was disappointing. We've taken note of your feedback about the support you received when you contacted us. It's important to us that we provide you with the best help possible in finding a better resolution for you. If you're willing, we'd like to help you troubleshoot your concerns. Please reach out to our dedicated team of specialists again on our Google Nest Help page for immediate support here: https://support.google.com/googlenest/gethelp
Rated 5 out of 5 stars
Cashier
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Who would’ve thought a sad day could turn into a great dat after going to Best Buy. Azziza greeted me with a great big smile, asked about my day so far and kept a great conversation as she provided great service. I hope she gets a promotion soon. You don’t come across genuine people like her.
This review is from Google - Nest Wifi Pro 6e AXE5400 Mesh Router (2-pack) - Snow
I would recommend this to a friendRated 5 out of 5 stars
Google - Nest Wifi Pro 6e
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.With two mesh routers I have been able to get excellent signal coverage on the ground floor (router on the first floor) which was a problem earlier.
This review is from Google - Nest Wifi Pro 6e AXE5400 Mesh Router (2-pack) - Snow
I would recommend this to a friendRated 1 out of 5 stars
Terrible Streaming Performance
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these to upgrade from the Google Nest Routers when I got 2 Gig fiber. I have had nothing but problems with them. Setup wasn't bad but streaming was a nightmare. Speed tests on the hardwired router were over 1 gig and wireless was around 900 yet I could not stream Netflix or Disney without constant buffering. I called the Google help line in excess of 10 times but they were completely useless. Every time I called they insisted that I factory reset the system and go through the same simple steps that I did the previous calls and I could never get a call back from a supervisor. After a few months I gave up and bought Asus routers.
This review is from Google - Nest Wi-fi Pro 6e AXE5400 Mesh Router (3-pack) - Snow
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, AS79. We’re sorry to learn about your frustrating experience with the performance of your Nest Wifi Pro and with the support you received from our team. We appreciate all of your feedback here and we've taken note of it. We aim to deliver a great user-experience for the products and services we provide, and your feedback here inspires us to do more. If you need any help or you’re ever considering Google products in the future, please let us know and reach us on our Google Nest Help page here: https://support.google.com/googlenest/gethelp
Rated 5 out of 5 stars
Google wifi router system
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Greatly increased my Wi-Fi capabilities increased. My megabytes per second download and upload speeds by about 9 and 1/2 times original
This review is from Google - Nest Wi-fi Pro 6e AXE5400 Mesh Router (3-pack) - Snow
I would recommend this to a friendRated 5 out of 5 stars
Amazing Mesh System
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After I updated my regular router with extender for the Google Nest Wifi Pro I noticed an incredible changed on my internet connection. It distributed the bandwidth according to the device needs. It is great !
This review is from Google - Nest Wifi Pro 6e AXE5400 Mesh Router (2-pack) - Snow
I would recommend this to a friendRated 5 out of 5 stars
Great budget mesh router for 6e
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, could use some tweaks to device prioritization tweaks and customization options but overall they work great and for pretty cheap compared to other wifi 6e mesh router systems
This review is from Google - Nest Wifi Pro 6e AXE5400 Mesh Router - Snow
I would recommend this to a friendRated 5 out of 5 stars
Google Nest
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Affordable and works well as the product description said it would. It really improves the internet quality in our larger/2-story house.
This review is from Google - Nest Wi-fi Pro 6e AXE5400 Mesh Router (3-pack) - Snow
I would recommend this to a friendRated 5 out of 5 stars
Google Nest Set up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent and competent service. Each person that helped me knew exactly what was necessary and worked flawlessly
This review is from Google - Nest Wifi Pro 6e AXE5400 Mesh Router - Snow
I would recommend this to a friendRated 1 out of 5 stars
Not ready for prime time
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It took me *hours* to setup the system on Saturday. The first wifi point wouldn't setup within the Home app. It kept flashing slow yellow, indicating the Nest WiFi Pro wasn't getting a signal from the modem. I reset my modem from my ISP, rebooted it and the Nest WiFi Pro several times, etc., all to no avail. By the time I called Nest support and got connected with their Wifi department, somehow it started to initialize the setup and I was able to get it and the 3 satellite points up and running then within 15 minutes. Fast forward to the next morning, the internet dropped out shortly after waking up. HOURS later talking to Nest support, getting dropped and bounced around, I managed to get it running again. Fast forward to Monday morning, the same thing - internet cut out. Talked to my ISP for an hour, no issues on their end. Talked to my modem manufacturer, no settings need to be changed - try resetting it, that's all. Talked to Nest support, submitted feedback with diagnostics for their elevated support team to analyze... By the time they responded that rebooting the modem and router should be all that's needed to fix it (which I'd done about 50 times already), I had gotten it back up and running again. When I woke up this morning to it being out again, I reset all the points and reinstalled my Nest Wifi system I had before. Had it up and running within 10 minutes, found the IP signal from my modem as soon as it connected. Nest Wifi Pro clearly has some hardware or software issues, and Google should have done more testing before putting this product to market.
This review is from Google - Nest Wi-fi Pro 6e AXE5400 Mesh Router (3-pack) - Snow
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello Nate, thank you for sharing your experience with Nest Wifi Pro and we apologize for the frustrating experience you had with connectivity. We appreciate you reaching out to us in finding a resolution for your technical issues with the device. If you're willing to give it another go, we recommend that you contact our support team with the Case ID provided by our specialists before so we can better investigate the history of your case and assist you with additional troubleshooting steps to better diagnose and resolve the issue. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Rated 5 out of 5 stars
Good product, good range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, WIFI covers the whole house now. helped with streaming TV
This review is from Google - Nest Wi-fi Pro 6e AXE5400 Mesh Router (3-pack) - Snow
I would recommend this to a friendRated 5 out of 5 stars
Good product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m glad I made the upgrade, no more lagging in my house. 2 story 2800 square feet
This review is from Google - Nest Wi-fi Pro 6e AXE5400 Mesh Router (3-pack) - Snow
I would recommend this to a friendRated 2 out of 5 stars
Nest Wifi Pro slower than previous models.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nest Wifi Pro 6e only get half the speed of gigabit internet even previous model Nest Wifi 5 gets at least 800mbps out of gigabit.
This review is from Google - Nest Wi-fi Pro 6e AXE5400 Mesh Router (3-pack) - Snow
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, p924s. We’re sorry to hear that your experience with the Nest WiFi Pro didn’t meet your expectations. We suggest checking the placement of your Wi-Fi router and points which are vital to have reliable Wi-Fi throughout your home. As a general rule, points work best when they’re no more than two rooms away from each other. If the far end of your house has weak Wi-Fi, don’t put a Wifi point in that exact spot. Instead, put it part way in that direction. Try to place it in an elevated position like on a shelf.
You can also try these steps below that can improve your overall experience:
- Move the connected device closer to your Wifi router or point.
- Repositioning the points to avoid obstructions like walls, doors, and aquariums can improve performance.
- Make sure all unused devices are off and not draining bandwidth with large downloads.
- Check for possible sources of interference such as microwave ovens, refrigerators or other equipment.
- Run a mesh test to confirm placement of your Wifi points.
If further assistance is needed, our dedicated team is always ready to lend a helping hand here: https://support.google.com/googlenest/gethelp
Rated 2 out of 5 stars
Not Consistent whatsoever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product works here and there but 1) ethernet or not, you will get the exact same speed to your destined device (which is absolutely stupid). 2) Prioritizing a device in the app does NOTHING. 3) It is 100% NOT worth the value. The three pack should be $78.98, not $300. Therefore I rate this device a 3/10!Would not recommend this product to a living soul.
This review is from Google - Nest Wi-fi Pro 6e AXE5400 Mesh Router (3-pack) - Snow
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey there, we're sorry to hear you're experiencing this trouble with your Nest Wifi Pro. If you still need assistance with your speed on your device, we're here to help: https://support.google.com/googlenest/gethelp?hl=en
Rated 5 out of 5 stars
The best
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Literally the best ones yet. They help me with my Wi-Fi for sure.
This review is from Google - Nest Wi-fi Pro 6e AXE5400 Mesh Router (3-pack) - Snow
I would recommend this to a friendRated 1 out of 5 stars
Horriable, save your money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After upgrading from the second generation, I’ve had these for 2-months now, and I wish I never sold the second generations. I’ve been transferred, and have spoke with so many individuals at Google all with the same result, no assistance. I’m signed up to get 1GB from my ISP, and I’m lucky if I get 100MB. I purchased the eero pro’s and problem solved.
This review is from Google - Nest Wi-fi Pro 6e AXE5400 Mesh Router (3-pack) - Snow
No, I would not recommend this to a friendRated 1 out of 5 stars
Absolute waste of money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you want slower internet. Grab one of these. Had this for months. When it works it works, which is rare. No problem. Ever wanted to have Google say your internet it great and state you are getting 600 Mbps. Then when you test elsewhere due to slow internet you are getting a whopping 19 Mbps. Cannot wait to switch brand and never buy a google product again. And I am an Android user. So disappointed my phones OS is made by this company who puts out junk and sticks with it for years instead of improving. And no previous model isn't any better. Had that also.
This review is from Google - Nest Wi-fi Pro 6e AXE5400 Mesh Router (3-pack) - Snow
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hello there, we're sorry to hear you're experiencing internet speed issues. To provide the best possible solution, we'd like to gather some additional information. Please feel free to contact us anytime at: https://support.google.com/googlenest/gethelp
Rated 1 out of 5 stars
Google Mesh router, Access Points, TRASH!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.****DO NOT BUY*** bought these a while back, they are a piece of crap! One of the Access Points (APs)have been giving me issues from the beginning and today again, after 2 months of troubleshooting with Google tech support, who by the way have me factory reset all APs and get everything back to running fast, 2 months later, here I go again calling them who have this desired to do this all over again, in other words, factory reset all of them (3 hours of my time) NOT WORTH IT! why can't they send me a new replacement, NO! Never again buy Google Mesh, they are the worst!
This review is from Google - Nest Wi-fi Pro 6e AXE5400 Mesh Router (3-pack) - Snow
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, FernandoC. We’re sorry to learn about your frustrating experience with the performance of your Nest Wifi Pro. We appreciate you reaching out to our support team. It's important to us that we provide you with the best help possible and find a better resolution for your device. Please reach out to our dedicated team of specialists again on our Google Nest Help page with your previous reference number or case ID for immediate support here: https://support.google.com/googlenest/gethelp
Rated 1 out of 5 stars
Not stable product and google is bad in update
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do yourself a favor ! Away from google product. It all lack of transparency to user and future software updaye made product gettong worse and worse. Nest Router got few software updates and its well known it become worse and unstable time by time. You as user will appreciate the stable product instead of a research product done by G engineer without actual know what’s going on.
This review is from Google - Nest Wifi Pro 6e AXE5400 Mesh Router - Snow
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hi there, thanks for reaching out about your Nest Wifi Pro. We understand it's frustrating to experience unstable internet connectivity. Here are a few steps that might help resolve the issue:
Double-check your cables and connections: Ensure the provided Ethernet cable is securely plugged into both your Nest Wifi Pro and your modem/router.
Power up your modem and router: Verify that both your modem and router are powered on and that all cables are securely connected.
Confirm internet connection: Make sure your modem is connected to your internet source, such as the cable, DSL, or fiber optic line coming into your home.
Restart your network: Try restarting both your modem and router. Often, a simple restart can resolve connectivity issues.
Factory reset as a last resort: If the above steps don't work, consider performing a factory reset on your Nest Wifi Pro. However, keep in mind this will erase all your settings, so proceed with caution. Wait until the light indicates your device is ready for setup before re-configuring it.
Also, take a look at this article about how to improve the slow internet connection on your Google Nest Wifi Pro: https://support.google.com/googlenest/answer/6246489?















