Customer Ratings & Reviews

Hi there, user618871. Thanks for sharing your experience with using the Nest Wifi Pro, and we’re sorry to hear that your expectations are not met. We’d like to know more about your concern so we can guide you with proper troubleshooting procedures towards resolution. Feel free to visit us at your earliest convenience here: https://support.google.com/googlenest/gethelp

Hello there, user997321. We're sorry to hear that you're having some connectivity issues with your Nest Wifi Pro. This is not the experience we want you to have with the products we offer. It's important to us that we provide you with the best help possible and identify the cause of the issues you’re having with your device. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp

Hey there. We’re sorry to hear you haven’t had the best coverage with your Nest Wifi Pro. Typically, three Nest Wifi Pro routers can cover up to 6,600 sq ft. Here’s a few other things to consider:

1. Home construction: Points work best when they can see each other with a clear line of sight. Barriers like heavy furniture and walls made of thick concrete or brick can affect Wi-Fi performance.
2. Neighborhood Wi-Fi congestion: Crowded Wi-Fi areas like apartment buildings can result in busy Wi-Fi channels and reduced Wi-Fi performance.

We’re here to support you 24/7: https://support.google.com/googlenest/gethelp?

Hello there, DukeBunswalker. It’s unfortunate to hear about your experience with the Nest Wifi Pro, and we’re sorry for the inconvenience this connectivity issue has caused you.

Where you put your Wi-Fi router and points matters a lot. Here's some tips that you can try to get the best signal throughout your home:

- Think "middle ground": Points work best within 2 rooms of each other. Don't stick one in the weak signal zone – place it halfway there instead. Bonus points for putting it up high on a shelf.
- Move closer: If your device has weak Wi-Fi, bring it closer to the router or point.
- Clear the path: Walls, doors, and even fish tanks can block the signal. Move points around to avoid obstacles.
- Power down unused devices: Turn off devices that aren't in use to free up bandwidth.
- Beware the signal stealers: Microwaves, refrigerators, and other electronics can mess with Wi-Fi. Keep them away from your points.
- Run a mesh test: Use the built-in test to check if your points are in the best spots.

For further assistance, don’t hesitate to contact us here: https://support.google.com/googlenest/gethelp

Hello there, PropTechGuy. We’re sorry to hear that your experience with the Nest Wifi Pro is below your satisfaction. We’d like to learn more about your challenges with using the device so we can figure out a way to improve your overall experience. Please tell us more about your concern by visiting us anytime here: https://support.google.com/googlenest/gethelp

Hello there, Dayoff. We appreciate your feedback on the Nest Wifi Pro. This is definitely not the experience we strive for, and we want to help you get things back on track. Here are some steps we can take:

- Check for any potential interference around your router and access points. This could include cordless phones, microwaves, or other electronic devices operating on the same frequencies. Try relocating the router and access points to minimize interference.
- Ensure your Nest Wifi Pro and connected devices are running the latest firmware updates. Outdated firmware can sometimes lead to connectivity issues.
- You can also try different Wi-Fi channels on your router. Sometimes, congestion on a specific channel can cause slowdowns. You can access this option through the Google Home app.

If more help is needed, please reach out to our dedicated Nest Wifi Pro support team through using this link: https://support.google.com/googlenest/gethelp.

Hey there, Entropy. We appreciate you for sharing your experience with Nest Wifi Pro and we're sorry to hear that it was less than ideal. To improve your Wi-Fi speed, try one or more of these steps:

- Move the connected device closer to your Wifi router or point.
- Run a mesh test to confirm placement of your Wifi points. Try to move your router or point to a more open or unobstructed location and your router or points closer to each other.
- Restart your network.
- Contact your Internet Service Provider (ISP) to confirm your service is working properly.

If you've tried these steps before or if the issue still persists then we recommend reaching out to our support team so we can help identify the cause of the issue and enhance the performance of your device. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi there, Manu. Thank you for sending in your feedback on Nest Wifi Pro and we're sorry to learn that you're having some issues with the speed of the device. With your Nest Wifi Pro you should get up to 1 Gbps speeds Please be advised that actual speeds will depend on your internet service provider, network conditions, connected devices, local regulations, and environmental factors. We recommend that you reach out to our support specialists so we can help find the cause of the issue and provide you with troubleshooting tips that may improve the performance of your Nest Wifi Pro. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi Notelevisionman, thanks for sharing your concerns about the Nest Wifi Pro, and we’re sorry for not having the ideal experience we want to share with you. We’d like to hear more about your issues, so we can provide you with assistance and guidance. Please contact us whenever you have time, here: https://support.google.com/googlenest/gethelp

Hi, DavidM! Thanks for your feedback and we're sorry to hear you had a less than ideal experience with the Nest Wifi Pro and our support team.

We’ll share your feedback with the right team to work on improving our products and services. Meanwhile, we’d like to have another chance to investigate and help you with your concerns. Please share with us your recent case contact reference here: https://support.google.com/googlenest/gethelp

Hi there. Thank you for sharing your thoughts. We're sorry to hear about the inconvenience you've experienced with the Nest Wifi Pro. Your feedback is valuable to us as we work to improve our products. Please share more details here:

https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG

Hi, user375323! Thanks for your feedback. We're sorry to hear your Nest Wifi Pro isn't working and that your experience with our support team is less than ideal. We'd love to help and we want to know more about what's happening with your Nest Wifi Pro. We suggest contacting our support team again so we can assist you and check on your device. We might need to perform some troubleshooting steps that may help resolve your concern.

We hope you will give us a chance to provide you with a better experience with our support team. Reach out to us here anytime: https://support.google.com/googlenest/gethelp

Hello there, Diofanto. Thank you for sharing your feedback about your Nest Wifi Pro. We're sorry to hear that your experience with the device was less than ideal. We'd like to know more details concerning your experience with Nest Wifi Pro so we can assist you with any technical issues you may have encountered. We recommend reaching out to our dedicated team of specialists on our Google help page here: https://support.google.com/googlenest/gethelp