Customer Ratings & Reviews
- Model:
- GA03689-US
- SKU:
- 12312644
Rating by feature
- Setup
Rating 4.6 out of 5 stars
- Range
Rating 4.5 out of 5 stars
- Signal Strength
Rating 4.4 out of 5 stars
to a friend
Might work for someone else
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These would not connect to my modem. I tried several times to get them to work.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hey there, HappyCamper. Sorry you’ve been running into connection issues with the Nest Wi-Fi Pro — we understand it’s frustrating when this happens. To ensure the best possible connection, try the following:
1. Factory reset your Wifi devices: If you continue to have connection issues, factory reset your Wifi devices.
2. Check your configuration: you might need to adjust the WAN settings in the Google Home app.
3. Check your cables and connections: sometimes loose, disconnected, or damaged cables can cause connection issues.
Here’s a link for more troubleshooting steps: https://support.google.com/googlenest/answer/13151717?hl=en#zippy=;
If you need any additional help, we’re just a click away: https://support.google.com/googlenest/gethelp?
Signal Strength
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Adding these to our home Wi-Fi helped immensely to reduce buffering and enhance signal throughout the house and detached garage.
I would recommend this to a friendWi-Fi You Can Rely On
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the Wi-Fi works as it advertises it would. I live in a 3 level condo and have strong Wi-Fi
I would recommend this to a friendI love Google but there are constant issues.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have FiOS Gigabit Internet, let's start with that. Verizon's service is great with the internet. When the Google Nest WiFi works, it is great. The problem is, it randomly kills off the internet at the most important times when our family is home. We have busy schedules, so the time at home is rare. Simply put, Google needs to do better. Their products are appealing to the eye but lack dependability and this product proves this.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Tony. We appreciate you for sharing your concerns about your Nest Wifi Pro. We're sorry to learn that the signal randomly drops when you use the device. This is not the experience we want you have. Your feedback here is helpful to us in finding ways we can improve the performance of the device. we'd like to know more details about the issues you're having so we can provide you with a better resolution. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Stellar Wifi Improvement
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these about a month ago when they were on sale and I do NOT regret this purchase. These have improved my internet quality throughout the house and everyone loves it. I definitely recommend these if you were like me and on the fence about purchasing.
I would recommend this to a friendHappy customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, enhances the whole home wifi and eliminates deadspots
I would recommend this to a friendStable connection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stable connection. However, units have to be relatively close to each other to provide stable connection, which sort of defeats the purpose IMHO.
I would recommend this to a friendWow that made a big difference
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow, our internet is now on steroids and more stable then ever. We replaced a 2 year old nighthawk router that would drop signal all of the time and we went round and round with tech support to correct it. We can’t believe how big of a difference the nest made our Internet.
No, I would not recommend this to a friendIt's ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well when it works. A little frustrated because sometimes I have to reset points. Crazy for a 300 dollar system. Can't recommend due to this issue.
No, I would not recommend this to a friendGet the Google Nest Pro today!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy and simple set up! The best mesh system I’ve ever owned to date.
I would recommend this to a friendFast and Simple!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I upgraded from the Google WiFi Gen 1 and I was able to swap the 4 Gen 1s with 3 nest pro's in about 15 minutes. The whole process was really easy and the improvement in my home WiFi is a night and day difference!
I would recommend this to a friendWorks Perfectly!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These work great in our house. We don’t have the best internet service so anything to help improve what we have is awesome.
I would recommend this to a friendMissing Gig Speed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much better than the Meet mesh I had before. Much more stable connection. The only downside is the fact that it can't reach gig speeds even though I pay for it
I would recommend this to a friendWe have been waiting for Wi-Fi 6 for a while
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They finally made Wi-Fi 6 for Google. We have been waiting for for a while and my hope was it would come with the last iteration. It's here now and seems to work perfectly fine. Same standard situation where you don't have to swap networks depending on what speed you want to use.
I would recommend this to a friendConstant WiFi drops. No fix to date.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this product to replace a previous google mesh network that had intermittent connectivity issues. Once installed, I had the same issues and learned that this was a k own issue from google and to date has not been fixed. This will be my last purchase from Google.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Thanks for reaching out about the Nest Wifi Pro, EdS1. We’re sorry to hear about those connectivity issues — we understand how frustrating that may be. Here’s a couple of solutions to get the most reliable connection.
1. Your device is far from your Wifi router: often moving your device closer to your router or point will result in improved connection.
2. Building materials and other objects may slow your connection: if possible, try to use your device within a clear line of sight to your router or point.
3. Some devices do not support the faster Wi-Fi standards: speed is dependent on both the router or point and the device that is connected to it. If you have an older device, it may not support the latest standards for the fastest speeds.
For more information, here’s a link: https://support.google.com/googlenest/answer/7578264?hl=en&ref_topic=7620336&sjid=14351523150742169093-NC
Don’t hesitate to reach out to us here: https://support.google.com/googlenest/gethelp?
Google WiFi
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A big upgrade over the Gen1 Google nest WiFi. (Minimum 50 characters reviewed required, less is sometimes more )
I would recommend this to a friendIs it useful? Not sure.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm not really sure What this does? If it is a range extender and has to be connected to the router how would i set up the mesh system described if they have to be connected to the router. 2 stars bc unclear on its use, and it constantly needs to be restarted every time a new device is connected
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Ryan. Thanks for sharing a review, and we’re sorry to hear about your experience with the Nest Wifi Pro. The device needs to be connected to a modem with broadband internet connection from an Internet Service Provider (ISP). Check out this link for the setup requirements and guide: https://support.google.com/googlenest/answer/9548301
Or you may contact us anytime at the following link if more help is needed: https://support.google.com/googlenest/gethelp
Works for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gets me the wireless speeds to match the Internet providers speed. Ease of control through Home app
I would recommend this to a friendTricks you into believing they are good.....
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Initially, the unit seemed great. I saw great speeds throughout the house. However, after about a day or less of the units running I started seeing major slow down issues. The units will seemingly at random drop to very slow speeds. Dropping to less than 10Mbit while sitting in the exact same location. The issue is with these Google units since I can connect to another wifi network that is connected to the exact same internet and will experience 150-200Mbps+ speeds from the exact same location and device. A reboot of the Google units will cause the speeds to return to 200-400Mbps+ but it will be short lived and a day or so later they will experience the exact same problem. It is not a signal strength issue, it is something with however these devices are internally processing their mesh network, it seems to get confused and causes major issues and sluggish performance. Unfortunately, I am outside of my return window otherwise I would return these. Not recommended at all.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, LouisJ. Thank you for posting your review on the Nest Wifi Pro. We're sorry to learn that you're experiencing some inconsistencies with the speeds you're getting with the device. We recommend checking your Wi-Fi network to see if your bandwidth is congested, which may happen if you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network. These few steps can help:
- You can try restarting your router to reset your internet connection.
- If you have a lot of open apps on your phone, they can slow down its overall performance. Try closing some apps.
- If that doesn’t work, you can try restarting your phone or device.
- Other devices in your home may be using a lot of bandwidth. You can temporarily stop a device’s bandwidth use by quitting an app or program, disconnecting it from Wi-Fi or ethernet, or by turning it off.
If you've done these steps before or if the issue still persists, reach out to us at the following Google Help link for further assistance: https://support.google.com/googlenest/gethelp
Great mesh system
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent mesh system. Very easy to setup. Speed is consistent. Tip: you'll get the best performance if you use Ethernet to connect your satellite with your main router. The coverage is overall pretty good.
I would recommend this to a friend