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Customer Ratings & Reviews

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Comp. Value: $299.99

Customer reviews

Rating 4.3 out of 5 stars with 1591 reviews

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Rating by feature

  • Setup

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.5 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

84%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 1,591 reviews
  • Rated 3 out of 5 stars

    needed extension

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    difficult to put in couldnt get it to work returned the item

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there. We're sorry the Nest Wifi Pro may not have been the best fit for you. Even though you’ve returned the item, we’d appreciate any additional feedback — when you get a second, here’s a survey to share more: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG madebygoogle

  • Rated 4 out of 5 stars

    Overall good but can be better.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall its been good. However encountered some network congestion while playing FIFA. Will try to review once again if anything goes bad.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, DhanushS. We appreciate your feedback on Nest Wifi Pro. We're sorry to hear that you experienced a network congestion issue.

      Congestion issues may be affected by various factors, including Wi-Fi interference and physical barriers, which can limit the range and cause a slower connection to the internet. We recommend placing your Nest Wifi Pro Routers within a line of sight to improve signal reception. As a general rule, mesh routers work best when they're about 2 to 3 rooms apart. For example, if the far end of your house has weak Wi-Fi, it's advisable not to place a mesh router in that exact spot. Instead, position it halfway in that direction. Placing it in an elevated position, such as on a shelf, can also help. Additionally, adding one or more Nest Wifi Pro routers can improve Wi-Fi coverage in your home. For more detailed information, please refer to this help guide: https://support.google.com/googlenest/answer/7182840

      If the issue persists, we recommend contacting our support team for further assistance. You can reach out to them by visiting this link: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    My nest

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it. Solved our streaming issue and now I am not having to pay for a router.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for large houses with several floors

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was having issues with Spectrum router. I have a 4,000 sq ft house. The basement rec room and bedrooms upstairs had very poor wifi connection power. Computer connections and tv streaming were terrible. All soved with this mesh system. Very pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google mesh is excellent

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my Google mesh. We were not getting the most of it out internet before but now that we've upgraded we do not have lagging issues anymore.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not as good as previous version

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Previous version worked flawlessly so I was anxious to upgrade. This newest version is vastly inferior. I have a 1.2gb plan from Xfinity. Wired speed measurements were never higher than 435mb at the router. I pulled 800+ with the previous Nest WiFi. I returned this setup and purchased the Eero Pro 6E. Much easier to setup, so much faster and more stable.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello there, IanF. Thanks for leaving feedback. We’re sorry to learn that your experience with the Nest Wifi Pro didn’t meet your expectations. We understand you have returned it for another Wi-Fi device, but if you have some questions about the Nest Wifi Pro, should you want to try it again in the future, please let us know and we’d be happy to help: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Great speed so far

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far loving it. Placed through out the house. I did have issue with the 3rd one trying to connect to the mesh. It took a while but it eventually worked. The 2nd one conntected right away and I ahve them all hard wired in as well

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Issues, issues and more issues ...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    GEN 2 Google wifi died, just after the 2 year waranty expired, it worked great, so decided to go with Google for the second purchase. Unfortunetly, the Wifi Pro has been a big disapointement. Constant disconnects, signal goes from low to high, buffering, more disconnects, lights and smart devices stop working etc etc, you get the idea. That's why, I am going back to the GEN1+2 routers Both worked great for years. GEN 2 lasted 2 years, if I get the same for the replacement one, I rather go that route.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi FreddyXZ2, we appreciate you for sharing your experience with Nest Wifi Pro. It's unfortunate to hear that your experience with the device didn't meet your expectations when it comes to connectivity. If you're willing to give it another go, we'd recommend that you reach out to our support team and allow us to help you with identifying the cause of the issue and provide you with troubleshooting steps that may improve the overall performance of your Nest Wifi Pro. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Great upgrade. Fast speeds.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from first generation. Old house wasnt wired for internet in all rooms. Used for 2 rooms down from the modem. Gets 370-420mb on a 500mb plan. Can game, stream, watch youtube in 4k and use discord all at once.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Router

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Satisfied with Wi-Fi router only parental control have very less options.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nothing but speed!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old router was barely allowing 120-130, now our house gets 450-500 easily. Connectivity is great, and we have tons of smart devices connected. Nothing but speed!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Google nest

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently purchased these in the hopes it would improve our WiFi. So far, so good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great aesthetic and performance

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from Google Wifi to this and I can already tell a huge difference. All of my google smart home devices are a lot snappier in response time. My download speeds have never been faster. Great product. Get 3 if your place is bigger than 1500 sq ft.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Wi-Fi

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, it's been great. Our home is over 3,000 sq ft, and we've had very minimal issues with connectivity. I would definitely recommend this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent wireless mesh network

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the strongest mesh network I have used so far, all of the latest security protocols and wireless coverage from these units is great,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the investment!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product by Google - the internet was stable with 1 gig internet. Highly recommend to use this if you have a large home. I put one on the top, middle, and the basement floor.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ruter

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as good as expected, I still don't get consistent bandwidth across my home

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there! We appreciate your feedback.
      Here’s an article that might be helpful troubleshooting your low bandwidth issue. Check it out!
      https://support.google.com/googlenest/answer/6246489
      If you need further assistance after reviewing the article, don't hesitate to contact our support team. Nest

  • Rated 2 out of 5 stars

    Not a smooth or easy transition!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from a prior Nest Mesh. I read that if I kept User and PW the same, everything should sync. Well maybe 2 things sync'd. I've had to reset everything else. Still haven't gotten 1 arlo camera to reconnect. Very frustrating.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Works so well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works so well. No more dead spots inside or outside, and the internet speed is much faster than the standard router you get from cable company.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No brand is better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Google customer service was able to help me setup the mesh and my Arris modem. More companies need to realize customer service is everything

    I would recommend this to a friend