Customer Ratings & Reviews
- Model:
- GA03689-US
- SKU:
- 12312644
Rating by feature
- Setup
Rating 4.6 out of 5 stars
- Range
Rating 4.5 out of 5 stars
- Signal Strength
Rating 4.4 out of 5 stars
to a friend
Amazing Mesh System
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After I updated my regular router with extender for the Google Nest Wifi Pro I noticed an incredible changed on my internet connection. It distributed the bandwidth according to the device needs. It is great !
I would recommend this to a friendGreat budget mesh router for 6e
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, could use some tweaks to device prioritization tweaks and customization options but overall they work great and for pretty cheap compared to other wifi 6e mesh router systems
I would recommend this to a friendGoogle wifi router system
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Greatly increased my Wi-Fi capabilities increased. My megabytes per second download and upload speeds by about 9 and 1/2 times original
I would recommend this to a friendTerrible Streaming Performance
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these to upgrade from the Google Nest Routers when I got 2 Gig fiber. I have had nothing but problems with them. Setup wasn't bad but streaming was a nightmare. Speed tests on the hardwired router were over 1 gig and wireless was around 900 yet I could not stream Netflix or Disney without constant buffering. I called the Google help line in excess of 10 times but they were completely useless. Every time I called they insisted that I factory reset the system and go through the same simple steps that I did the previous calls and I could never get a call back from a supervisor. After a few months I gave up and bought Asus routers.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, AS79. We’re sorry to learn about your frustrating experience with the performance of your Nest Wifi Pro and with the support you received from our team. We appreciate all of your feedback here and we've taken note of it. We aim to deliver a great user-experience for the products and services we provide, and your feedback here inspires us to do more. If you need any help or you’re ever considering Google products in the future, please let us know and reach us on our Google Nest Help page here: https://support.google.com/googlenest/gethelp
Google Nest
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Affordable and works well as the product description said it would. It really improves the internet quality in our larger/2-story house.
I would recommend this to a friendGoogle Nest Set up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent and competent service. Each person that helped me knew exactly what was necessary and worked flawlessly
I would recommend this to a friendNot ready for prime time
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It took me *hours* to setup the system on Saturday. The first wifi point wouldn't setup within the Home app. It kept flashing slow yellow, indicating the Nest WiFi Pro wasn't getting a signal from the modem. I reset my modem from my ISP, rebooted it and the Nest WiFi Pro several times, etc., all to no avail. By the time I called Nest support and got connected with their Wifi department, somehow it started to initialize the setup and I was able to get it and the 3 satellite points up and running then within 15 minutes. Fast forward to the next morning, the internet dropped out shortly after waking up. HOURS later talking to Nest support, getting dropped and bounced around, I managed to get it running again. Fast forward to Monday morning, the same thing - internet cut out. Talked to my ISP for an hour, no issues on their end. Talked to my modem manufacturer, no settings need to be changed - try resetting it, that's all. Talked to Nest support, submitted feedback with diagnostics for their elevated support team to analyze... By the time they responded that rebooting the modem and router should be all that's needed to fix it (which I'd done about 50 times already), I had gotten it back up and running again. When I woke up this morning to it being out again, I reset all the points and reinstalled my Nest Wifi system I had before. Had it up and running within 10 minutes, found the IP signal from my modem as soon as it connected. Nest Wifi Pro clearly has some hardware or software issues, and Google should have done more testing before putting this product to market.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello Nate, thank you for sharing your experience with Nest Wifi Pro and we apologize for the frustrating experience you had with connectivity. We appreciate you reaching out to us in finding a resolution for your technical issues with the device. If you're willing to give it another go, we recommend that you contact our support team with the Case ID provided by our specialists before so we can better investigate the history of your case and assist you with additional troubleshooting steps to better diagnose and resolve the issue. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Good product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m glad I made the upgrade, no more lagging in my house. 2 story 2800 square feet
I would recommend this to a friendGood product, good range
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, WIFI covers the whole house now. helped with streaming TV
I would recommend this to a friendNest Wifi Pro slower than previous models.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nest Wifi Pro 6e only get half the speed of gigabit internet even previous model Nest Wifi 5 gets at least 800mbps out of gigabit.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, p924s. We’re sorry to hear that your experience with the Nest WiFi Pro didn’t meet your expectations. We suggest checking the placement of your Wi-Fi router and points which are vital to have reliable Wi-Fi throughout your home. As a general rule, points work best when they’re no more than two rooms away from each other. If the far end of your house has weak Wi-Fi, don’t put a Wifi point in that exact spot. Instead, put it part way in that direction. Try to place it in an elevated position like on a shelf.
You can also try these steps below that can improve your overall experience:
- Move the connected device closer to your Wifi router or point.
- Repositioning the points to avoid obstructions like walls, doors, and aquariums can improve performance.
- Make sure all unused devices are off and not draining bandwidth with large downloads.
- Check for possible sources of interference such as microwave ovens, refrigerators or other equipment.
- Run a mesh test to confirm placement of your Wifi points.
If further assistance is needed, our dedicated team is always ready to lend a helping hand here: https://support.google.com/googlenest/gethelp
The best
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Literally the best ones yet. They help me with my Wi-Fi for sure.
I would recommend this to a friendNot Consistent whatsoever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product works here and there but 1) ethernet or not, you will get the exact same speed to your destined device (which is absolutely stupid). 2) Prioritizing a device in the app does NOTHING. 3) It is 100% NOT worth the value. The three pack should be $78.98, not $300. Therefore I rate this device a 3/10!Would not recommend this product to a living soul.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey there, we're sorry to hear you're experiencing this trouble with your Nest Wifi Pro. If you still need assistance with your speed on your device, we're here to help: https://support.google.com/googlenest/gethelp?hl=en
Horriable, save your money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After upgrading from the second generation, I’ve had these for 2-months now, and I wish I never sold the second generations. I’ve been transferred, and have spoke with so many individuals at Google all with the same result, no assistance. I’m signed up to get 1GB from my ISP, and I’m lucky if I get 100MB. I purchased the eero pro’s and problem solved.
No, I would not recommend this to a friendAbsolute waste of money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you want slower internet. Grab one of these. Had this for months. When it works it works, which is rare. No problem. Ever wanted to have Google say your internet it great and state you are getting 600 Mbps. Then when you test elsewhere due to slow internet you are getting a whopping 19 Mbps. Cannot wait to switch brand and never buy a google product again. And I am an Android user. So disappointed my phones OS is made by this company who puts out junk and sticks with it for years instead of improving. And no previous model isn't any better. Had that also.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hello there, we're sorry to hear you're experiencing internet speed issues. To provide the best possible solution, we'd like to gather some additional information. Please feel free to contact us anytime at: https://support.google.com/googlenest/gethelp
Google Mesh router, Access Points, TRASH!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.****DO NOT BUY*** bought these a while back, they are a piece of crap! One of the Access Points (APs)have been giving me issues from the beginning and today again, after 2 months of troubleshooting with Google tech support, who by the way have me factory reset all APs and get everything back to running fast, 2 months later, here I go again calling them who have this desired to do this all over again, in other words, factory reset all of them (3 hours of my time) NOT WORTH IT! why can't they send me a new replacement, NO! Never again buy Google Mesh, they are the worst!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, FernandoC. We’re sorry to learn about your frustrating experience with the performance of your Nest Wifi Pro. We appreciate you reaching out to our support team. It's important to us that we provide you with the best help possible and find a better resolution for your device. Please reach out to our dedicated team of specialists again on our Google Nest Help page with your previous reference number or case ID for immediate support here: https://support.google.com/googlenest/gethelp
Not what I expected
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t speed up WiFi. Not what I expected we will be returning it
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, user618871. Thanks for sharing your experience with using the Nest Wifi Pro, and we’re sorry to hear that your expectations are not met. We’d like to know more about your concern so we can guide you with proper troubleshooting procedures towards resolution. Feel free to visit us at your earliest convenience here: https://support.google.com/googlenest/gethelp
No internet connection over fiber optic internet p
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.WiFi mesh routers were not connecting properly once they finally connected and came online they would not pass internet connection. Routers occasionally go offline flash and reconnect but still will not pas internet connection.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, user997321. We're sorry to hear that you're having some connectivity issues with your Nest Wifi Pro. This is not the experience we want you to have with the products we offer. It's important to us that we provide you with the best help possible and identify the cause of the issues you’re having with your device. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp
Not stable product and google is bad in update
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do yourself a favor ! Away from google product. It all lack of transparency to user and future software updaye made product gettong worse and worse. Nest Router got few software updates and its well known it become worse and unstable time by time. You as user will appreciate the stable product instead of a research product done by G engineer without actual know what’s going on.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hi there, thanks for reaching out about your Nest Wifi Pro. We understand it's frustrating to experience unstable internet connectivity. Here are a few steps that might help resolve the issue:
Double-check your cables and connections: Ensure the provided Ethernet cable is securely plugged into both your Nest Wifi Pro and your modem/router.
Power up your modem and router: Verify that both your modem and router are powered on and that all cables are securely connected.
Confirm internet connection: Make sure your modem is connected to your internet source, such as the cable, DSL, or fiber optic line coming into your home.
Restart your network: Try restarting both your modem and router. Often, a simple restart can resolve connectivity issues.
Factory reset as a last resort: If the above steps don't work, consider performing a factory reset on your Nest Wifi Pro. However, keep in mind this will erase all your settings, so proceed with caution. Wait until the light indicates your device is ready for setup before re-configuring it.
Also, take a look at this article about how to improve the slow internet connection on your Google Nest Wifi Pro: https://support.google.com/googlenest/answer/6246489?
Absolutely Terrible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I don't think I've ever had a product make me and my family as mad as this does. It goes out 10 times a day. It's legit awful. We have a small house, and even with the 3 pack, it's atrocious. I thought that there was no way that our problems came from this router, so we switched from broadband to fiber. Nothing changed. It still goes out constantly. Hard to even finish a streaming movie with this device. Might be our family's last google product.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, DukeBunswalker. It’s unfortunate to hear about your experience with the Nest Wifi Pro, and we’re sorry for the inconvenience this connectivity issue has caused you.
Where you put your Wi-Fi router and points matters a lot. Here's some tips that you can try to get the best signal throughout your home:
- Think "middle ground": Points work best within 2 rooms of each other. Don't stick one in the weak signal zone – place it halfway there instead. Bonus points for putting it up high on a shelf.
- Move closer: If your device has weak Wi-Fi, bring it closer to the router or point.
- Clear the path: Walls, doors, and even fish tanks can block the signal. Move points around to avoid obstacles.
- Power down unused devices: Turn off devices that aren't in use to free up bandwidth.
- Beware the signal stealers: Microwaves, refrigerators, and other electronics can mess with Wi-Fi. Keep them away from your points.
- Run a mesh test: Use the built-in test to check if your points are in the best spots.
For further assistance, don’t hesitate to contact us here: https://support.google.com/googlenest/gethelp
Beautfiful Design, Ugly Performance
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got the first generation Google Wifi set up and it was incredible. Naturally when i saw the Pro come out i immediately jumped at it because I thought it would up the ante. The performce is terrible and i wish i could get my money back
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, PropTechGuy. We’re sorry to hear that your experience with the Nest Wifi Pro is below your satisfaction. We’d like to learn more about your challenges with using the device so we can figure out a way to improve your overall experience. Please tell us more about your concern by visiting us anytime here: https://support.google.com/googlenest/gethelp