Customer Ratings & Reviews
- Model:
- GA03689-US
- SKU:
- 12312644
Rating by feature
- Setup
Rating 4.6 out of 5 stars
- Range
Rating 4.5 out of 5 stars
- Signal Strength
Rating 4.4 out of 5 stars
to a friend
DO NOT BUY!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This mesh system is probably one of the worst ones you can buy. We have a 4800 sq. ft. house, and there are dead spots everywhere, and we have 3 points + a router. It is absolutely horrible. It randomly just “doesnt work” during the day, and has to be restarted daily
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hey there. We’re sorry to hear you haven’t had the best coverage with your Nest Wifi Pro. Typically, three Nest Wifi Pro routers can cover up to 6,600 sq ft. Here’s a few other things to consider:
1. Home construction: Points work best when they can see each other with a clear line of sight. Barriers like heavy furniture and walls made of thick concrete or brick can affect Wi-Fi performance.
2. Neighborhood Wi-Fi congestion: Crowded Wi-Fi areas like apartment buildings can result in busy Wi-Fi channels and reduced Wi-Fi performance.
We’re here to support you 24/7: https://support.google.com/googlenest/gethelp?
It sucks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It constantly loses connection and have to restart all my connected devices. It either loses connection or slows down to around ~76kbps
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Dayoff. We appreciate your feedback on the Nest Wifi Pro. This is definitely not the experience we strive for, and we want to help you get things back on track. Here are some steps we can take:
- Check for any potential interference around your router and access points. This could include cordless phones, microwaves, or other electronic devices operating on the same frequencies. Try relocating the router and access points to minimize interference.
- Ensure your Nest Wifi Pro and connected devices are running the latest firmware updates. Outdated firmware can sometimes lead to connectivity issues.
- You can also try different Wi-Fi channels on your router. Sometimes, congestion on a specific channel can cause slowdowns. You can access this option through the Google Home app.
If more help is needed, please reach out to our dedicated Nest Wifi Pro support team through using this link: https://support.google.com/googlenest/gethelp.
Have to Reset Daily
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I “upgraded” from the Nest wifi to the new Pro system and have had nothing but problems. Slow connections and just down right drops, that I have to reset the network almost every day. Missed the mark on this one.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey there, Entropy. We appreciate you for sharing your experience with Nest Wifi Pro and we're sorry to hear that it was less than ideal. To improve your Wi-Fi speed, try one or more of these steps:
- Move the connected device closer to your Wifi router or point.
- Run a mesh test to confirm placement of your Wifi points. Try to move your router or point to a more open or unobstructed location and your router or points closer to each other.
- Restart your network.
- Contact your Internet Service Provider (ISP) to confirm your service is working properly.
If you've tried these steps before or if the issue still persists then we recommend reaching out to our support team so we can help identify the cause of the issue and enhance the performance of your device. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
No more that 500mbps
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy setup processes, however, a disappointed speed. I can get around 1,200mbps with my Xfinity router, but with this Google wifi mesh I can't get more that 500mbps connected on wifi6.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Manu. Thank you for sending in your feedback on Nest Wifi Pro and we're sorry to learn that you're having some issues with the speed of the device. With your Nest Wifi Pro you should get up to 1 Gbps speeds Please be advised that actual speeds will depend on your internet service provider, network conditions, connected devices, local regulations, and environmental factors. We recommend that you reach out to our support specialists so we can help find the cause of the issue and provide you with troubleshooting tips that may improve the performance of your Nest Wifi Pro. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
There is no pro
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This 6e wifi seems like a joke. I can't believe a company that has all the information of the world at their disposal would design such a failure of a product. There are cheaper and better designed mesh systems on the market.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Notelevisionman, thanks for sharing your concerns about the Nest Wifi Pro, and we’re sorry for not having the ideal experience we want to share with you. We’d like to hear more about your issues, so we can provide you with assistance and guidance. Please contact us whenever you have time, here: https://support.google.com/googlenest/gethelp
Google Should Stop Selling Wifi Products
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Run from Google Wifi products. Wish I had read reviews and done some research before buying. After spending hundreds of dollars and then hours on the phone with support, I'm buying another system that has a long track record of selling great routers. So sad as I expected more from a company the size of Google.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi, DavidM! Thanks for your feedback and we're sorry to hear you had a less than ideal experience with the Nest Wifi Pro and our support team.
We’ll share your feedback with the right team to work on improving our products and services. Meanwhile, we’d like to have another chance to investigate and help you with your concerns. Please share with us your recent case contact reference here: https://support.google.com/googlenest/gethelp
Not worth it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.New firmware makes iPhone disconnect constantly. Worst around - no support. Worthless system - waste of money
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hi there. Thank you for sharing your thoughts. We're sorry to hear about the inconvenience you've experienced with the Nest Wifi Pro. Your feedback is valuable to us as we work to improve our products. Please share more details here:
https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG
Unreliable and not backwards compatible
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is our 3rd ser of Google wifi products. The pro line is by far the least reliable. Don’t buy!!
No, I would not recommend this to a friendNope for me.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work whatsoever. Even after charging overnight would not go past the first welcome screen, contacfing support was useless, received bno response so i cant even get a refund.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi, user375323! Thanks for your feedback. We're sorry to hear your Nest Wifi Pro isn't working and that your experience with our support team is less than ideal. We'd love to help and we want to know more about what's happening with your Nest Wifi Pro. We suggest contacting our support team again so we can assist you and check on your device. We might need to perform some troubleshooting steps that may help resolve your concern.
We hope you will give us a chance to provide you with a better experience with our support team. Reach out to us here anytime: https://support.google.com/googlenest/gethelp
Google not to trust
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never ever a google product again. they are not to trust. they buy companies to close it, you are left with products that can not be used anymore.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Diofanto. Thank you for sharing your feedback about your Nest Wifi Pro. We're sorry to hear that your experience with the device was less than ideal. We'd like to know more details concerning your experience with Nest Wifi Pro so we can assist you with any technical issues you may have encountered. We recommend reaching out to our dedicated team of specialists on our Google help page here: https://support.google.com/googlenest/gethelp
Terrible upload speeds
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Download speeds were fine, however i tried this and the eero and both fell flat vs a triple band wifi velop system for upload speeds
No, I would not recommend this to a friend