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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1628 reviews

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Rating by feature

  • Setup

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.5 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

84%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 1,628 reviews
  • Rated 5 out of 5 stars

    Happy customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it a pretty decent deal. Easy to plug and play with google home

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    worst google product ive purchased

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    garbage. terrible range and unstable connections. Less functionality than old nest wifi

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hey there, PatrickjK. We’re sorry to hear the Nest Wifi Pro wasn’t quite what you were looking for. Here are a few tips to getting the best possible connection:

      1. Your device is far from your Wifi router: often moving your device closer to your router or point will result in improved connection.
      2. Building materials and other objects may slow your connection: if possible, try to use your device within a clear line of sight to your router or point.
      3. Some devices do not support the faster Wi-Fi standards: speed is dependent on both the router or point and the device that is connected to it. If you have an older device, it may not support the latest standards for the fastest speeds.

      For more information, here’s a link: https://support.google.com/googlenest/answer/7578264?hl=en&ref_topic=7620336&sjid=14351523150742169093-NC madebygoogle

  • Rated 5 out of 5 stars

    Google mesh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Works great. There is even support in YouTube.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    have patience

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The performance is good but every week I had to reset it, because the speed slows down and when I check the app, it says that the connection is poor, after the reset it works perfectly, for a week or two later you have to do the same, I realized because the videos on the TV start to freeze

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, Centella. We appreciate your feedback on the Nest Wifi Pro. We understand that having to reset your device every week or two can be an inconvenience, and this is not the kind of experience we want to share with you. We’d like to get to the bottom of this issue. If you find yourself in the same situation, please visit us at the following link and we’ll do our best to help: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Best Wifi Speed!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Easy Setup. Very consistent signal!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent easy to setup and monitor all devices can pause based on the schedules

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works much better than the Google Nest dual-band that I replaced

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Internet

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great to have at the house for extra range and works awesome

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Mesh Network 1800 sqft ranch home

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Great for our home - we have over 20 devices connected. Iit keeps up with streaming, gaming and maintains quick upload and download speeds. All easily managed theough the app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google WiFi Nest Pro

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked as expected. Hookup was real easy with the app. I have a total of four units and have full coverage everywhere.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Blends in the home decor

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful easy to setup , worth the buck. Google never disappoints

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Poor service from google

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to hook up but there were things that they don’t tell you. I called google and after 3 hours ( mostly sitting on phone) they had no idea what they were doing. The product is good but requires someone who has a better of idea on how to make it work, not for beginners

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hey JDOo! Thanks for sharing your experience with your Nest WiFi Pro. We really appreciate your feedback – it helps us learn and improve. You can share more thoughts here: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG Nest

  • Rated 4 out of 5 stars

    Internet Champ

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ease of set up and connecting to internet. Satellite extender set up easy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth every penny. Internet service improved tremendously

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great addition to our house

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is an excellent wifi extender, the signal I get around the house it’s awesome, what doesn’t help it’s my internet provider’s modem, we need to call for them to replace it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best system in the market

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the look of this system. Very sleek. I do miss having the option to use google assistant like the previous version.I wish they were comptatible with previous versions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice simple router for a small home.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good wifi router simple set up with Google home app. Be warned tho the entire router is manager thru the home app. It currently does not have a home page you can hit form your PC.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, TrevorH. Thank you for choosing Nest Wifi Pro for your home. We can see that your experience with using the Google Home app has been less than ideal. We'd like to know more details about your feedback and help find ways we can improve your overall experience with the products and services we offer. Please reach out to our dedicated team of specialists by visiting our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Excellent mesh system

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had the Netgear Nighthawk before and they would typically last about a week before they started having issues. These made it longer than a week, so no complaints yet!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy installation, stylish design

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to try this router. Only good impressions. Gives out over 300 per download. Great signal, looks good. Maybe the downside is that it's always warm.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does the Job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good easy to set up gives us internet all the way from our house to our garage that is about 1/4 mile from our house

    I would recommend this to a friend