Customer Ratings & Reviews
- Model:
- GA03689-US
- SKU:
- 12743694
Rating by feature
- Setup
Rating 4.6 out of 5 stars
- Range
Rating 4.5 out of 5 stars
- Signal Strength
Rating 4.4 out of 5 stars
to a friend
Severe speed loss and inconsistent performance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the Nest WiFi Pro expecting near-gigabit Wi-Fi performance on a 1 Gbps internet plan. In reality, Wi-Fi speeds are consistently capped around 300–600 Mbps and often fluctuate heavily. My ISP (Spectrum) has fully verified the line and modem. Direct wired connection to the modem delivers a stable 900+ Mbps, so the issue is clearly with Nest WiFi Pro. I tried everything: factory resets, swapping router and mesh point, changing DNS, power cycles, and multiple tests on different devices (MacBook Pro and iPhone). Nothing helped. Google support was extremely frustrating. The chat is buggy, messages repeat, agents contradict each other, and basic networking concepts are misunderstood. After more than 2 hours, no real solution was provided. If a 20–40% speed loss is considered “normal,” this should be clearly stated in the product description. For the price, this performance and support quality are unacceptable.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there. We’re sorry to see your experience with the Nest Wifi Pro and your time with our support team wasn’t the best — we get how frustrating that can be. We’d be happy to investigate further and get a solution for you. Reach out to us here: https://support.google.com/googlenest/gethelp
Google WiFi Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simply the best (amd simplest) wireless system you can install. Makes managing your home system SO easy. ****** Stars,
I would recommend this to a friendWarm feeling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pods get a little warm, but function very well. Great for Fiber internet.
I would recommend this to a friendGoogle Nest Wifi Pro 6e
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, I get GB speeds over Wifi. The added Gig port on the back of each is a plus as well.
I would recommend this to a friendGoogle Next Pro- Good and Improving
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has been a few weeks since I have been using this product. Initially came across a few issues with dead spots and low network but it seems the quality of the network has been improving since then- looks like it is learning and improving based on how we use the network and the key areas and devices.
I would recommend this to a friendGreat range, great speed.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this single unit as an addition to the 3 pack set. Works perfectly as expected.
I would recommend this to a friendGreat nest router with easy setup
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The google nest wifi router was easy to set up and extents the signal throughout the house
I would recommend this to a friendRecent Purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup and has resolved deadspace wifi issues immediately. Would recommend in a heartbeat!
I would recommend this to a friendGreat wifi upgrade
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was looking tobupgrade our wifi setup and glad we got this 3 pack. Not only is the internet faster but whole house coverage is great
I would recommend this to a friendGood wifi mesh system.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good mesh wifi system, easy to set up, good wifi range.
I would recommend this to a friendGood signal all over the house, 3840 SQ Ft home.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not sure what issues people had setting this thing up. I plug it and in 5 minutes it was done. Just the update that took additional 5 mins.
I would recommend this to a friendGoogle
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect for what I needed to accomplish. Easy set up and instructions to follow for a seamless install.
I would recommend this to a friendSo far so good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. However one weekend the system just stopped, not sure why, possibly due to old modem. This system does get warm, but not as warm as the eero. The eero runs extremely warm to hot and then just stopped working just a little over a month after buying. This warm to hot was scary. This nest pro has short cables which does not allow you to place them up high.
I would recommend this to a friendBrand response from Nest Support
Posted .Hello Ande, thanks for sharing your feedback on Nest Wifi Pro. We’re glad to hear it works well so far, but we’re sorry to hear that the system stopped some time, and that the candles are below your preference. We’d be happy to share this information with the right team for future improvements. Meanwhile, in the event your system stops working again, you may try to restart your modem, even if your modem appears to be working fine, to establish a secure connection to the Wi-Fi router/point as Wi-Fi signal and connectivity will still depend on other factors like interference, multiple devices using both bandwidths on your router and the older Wi-Fi chips on your devices that might not be able to support these speeds. If you're using a modem/router combo, set it in bridge mode and disable its Wi-Fi functionality to avoid double NAT issues.
We also suggest these simple steps that might help:
- Move the connected device closer to your Wifi router or point.
- Repositioning the points to avoid obstructions like walls, doors, and aquariums can improve performance.
- Make sure all unused devices are off and not draining bandwidth with large downloads.
- Check for possible sources of interference such as microwave ovens, refrigerators or other equipment.
- Run a mesh test to confirm placement of your Wifi points.
We’re always here for your support needs. Simply let us know if there’s anything we can help you with by contacting us here: https://support.google.com/googlenest/gethelp
Great solution
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the perfect solution to strengthening your Wi-Fi signal throughout your home and property.
I would recommend this to a friendNest wifi upgrade
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the original google wifi but wanted to get an upgrade to utilize the 1gb fiber internet. Connection and setup is super easy. Having a problem getting the full 1gb speed so still working on that and would add the 5th star if it gets fixed. Otherwise coverage and wifi speed is an upgrade to my old one.
I would recommend this to a friendBrand response from Nest Support
Posted .Hey there, Tungsquared! We appreciate your feedback. We're glad that the setup and connection of your Nest Wifi Pro went easy. The placement of your Wi-Fi router and points is vital to have reliable Wi-Fi throughout your home. Points work best when they’re no more than two rooms away from each other. So if the far end of your house has weak Wi-Fi, don’t put a Wifi point in that exact spot. Instead, put it part way in that direction. Try to place it in an elevated position like on a shelf. You can also try the simple steps below that can improve your experience:
- Move the connected device closer to your Wifi router or point.
- Repositioning the points to avoid obstructions like walls, doors, and aquariums can improve performance.
- Make sure all unused devices are off and not draining bandwidth with large downloads.
- Check for possible sources of interference such as microwave ovens, refrigerators or other equipment.
- Run a mesh test to confirm placement of your Wifi points.
For additional assistance, we’d be happy to guide you with further troubleshooting and isolation here: https://support.google.com/googlenest/gethelp
Wi-Fi mess
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great easy to setup Right out the box Down load on the app Follow instructions Done in 15 min Easy and logic
I would recommend this to a friendGreat
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy and works with Apple products as well and google
I would recommend this to a friendAbsolutely the Best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install. Made a big difference in quality of reception for my security cameras.
I would recommend this to a friendExcellent Mesh Coverage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup, great coverage throughout our home with over 5000 square feet
I would recommend this to a friendQuick!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product and it practically sets itself up! No hassles so far and it’s been a few months!
I would recommend this to a friend