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Customer reviews

Rating 4.3 out of 5 stars with 1613 reviews

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Rating by feature

  • Setup

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.5 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

84%
would recommend
to a friend

Customers are saying

Customers enjoy the Nest Wi-fi Pro 6e AXE5400 Mesh Router for its speed, ease of use, coverage, simple setup, and overall performance. Many also appreciate its range and signal strength. However, some customers have experienced connectivity issues, while others feel the price is a bit high. A few customers have also reported compatibility problems with some devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 41 Showing 801-820 of 1,613 reviews
  • Rated 5 out of 5 stars

    Improved our online experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having this setup really helps our household. Two of us work from home, plus I'm an avid gamer. I use the backhaul for gaming, and our work laptops work better.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this for a while. Gave away my google wifi mesh and got this. Rock solid no issues. Great signal for my house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google mesh is legit!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the original google mesh. While I enjoyed the soeakers I dont really miss em. The pro units are fast and fluid. We have .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love Google wifi 6E mesh

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the new google mesh wifi 6E, love it so far. Easy to set up in google home and connection strength has been great.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Regret upgrading, super buggy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from original Google WiFi to this. Haven’t noticed any real improvements (though don’t really have many issues with my last ones but wanted to have the latest). These are super buggy. Had to re add routers multiple times. Sometimes internet just doesn’t work for no good reason for 15 min or so, never happened before and neighbors have theirs working so must be due to the routers. Hopefully they will fix them through updates? I really am regretting upgrading though. Not trusting Google as a brand as much as I used too, i recently switched back to iPhone due to multiple issues with my pixels. Quality control and usability has not been great with their products recently in my experience.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, Simplicty. It’s unfortunate to hear that your experience with the Nest Wifi Pro is below your satisfaction, and we’re sorry for the inconvenience these issues have caused you. We’d like an opportunity to investigate and help you with your concerns. We encourage you to visit us anytime at the following link so we can guide you with troubleshooting accordingly: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine great option compared to traditional routers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Needed upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is definitely a huge upgrade from the Google wifi, internet isn't spotty anymore and it's actually faster throughout the house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good for our apartment. Even though both units are on our main floor we have excellent coverage in our downstairs den.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google best wifi

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product would recommend to everyone I know with out second guessing myself

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great coverage on multiple bands

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Google Wi-Fi units provided a perfect coverage for 2.4 and 5 GHz frequencies throughout our house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great home wifi

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent whole-house wifi. All of the points are adjustable and interactive. Signal is good and fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's wifi

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a wifi alright. It's got wifi and a different wifi. So much wifi.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better coverage than with a Spectrum router. We now can pick up WIFI signal everywhere in our 2800 sq Ft house and in front and backyard.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Severe speed loss and inconsistent performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Nest WiFi Pro expecting near-gigabit Wi-Fi performance on a 1 Gbps internet plan. In reality, Wi-Fi speeds are consistently capped around 300–600 Mbps and often fluctuate heavily. My ISP (Spectrum) has fully verified the line and modem. Direct wired connection to the modem delivers a stable 900+ Mbps, so the issue is clearly with Nest WiFi Pro. I tried everything: factory resets, swapping router and mesh point, changing DNS, power cycles, and multiple tests on different devices (MacBook Pro and iPhone). Nothing helped. Google support was extremely frustrating. The chat is buggy, messages repeat, agents contradict each other, and basic networking concepts are misunderstood. After more than 2 hours, no real solution was provided. If a 20–40% speed loss is considered “normal,” this should be clearly stated in the product description. For the price, this performance and support quality are unacceptable.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there. We’re sorry to see your experience with the Nest Wifi Pro and your time with our support team wasn’t the best — we get how frustrating that can be. We’d be happy to investigate further and get a solution for you. Reach out to us here: https://support.google.com/googlenest/gethelp madebygoogle

  • Rated 5 out of 5 stars

    Easy to install and great results.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mesh system. Easy to setup, the nodes easily connected with established mesh in my home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest wifi

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up! Great range perfect for our size home!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works as you'd expect!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to set up, has worked great across all the rooms in my house!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Google WiFi "meh"

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 4th Nest Wi-Fi 3 pack I've installed for family and friends. One of the three AP's wouldn't activate. Google Support process was awful and required me to return all 3 AP's, making me return it to the store to avoid their process. My connectivity has been spotty for a few of my rooms. This was never an issue until I got the n ewer Wi-Fi Pro 6e units.

    No, I would not recommend this to a friend
    • Brand response from Google Nest Support
      Posted .

      Hi there, JeremyJ. We’re sorry to hear your experience with the Nest Wi-fi Pro hasn't been the best. We’d be happy to investigate and see what may be happening and get them back on track. When you get a moment, reach out to us here: https://support.google.com/googlenest/gethelp? Nest

  • Rated 5 out of 5 stars

    Solid speeds and future proofing my home

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With a two story home with a sq footage of 1550, a single antenna covers the whole house. Current wired speeds are 975+ mbps download and 900+ mbps upload. Wireless is a different story, anywhere from 500+ mbps download and 300+ mbps upload. All depends on where I am located in the house, also don’t have any 6E devices so that makes a difference. Setup is pretty easy with the Google Home app and settings are basic compared to other routers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wifi

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Now I have wifi where I couldn't have it my house it is great

    I would recommend this to a friend