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Customer reviews

Rating 4.3 out of 5 stars with 1613 reviews

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Rating by feature

  • Setup

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.5 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

84%
would recommend
to a friend

Customers are saying

Customers enjoy the Nest Wi-fi Pro 6e AXE5400 Mesh Router for its speed, ease of use, coverage, simple setup, and overall performance. Many also appreciate its range and signal strength. However, some customers have experienced connectivity issues, while others feel the price is a bit high. A few customers have also reported compatibility problems with some devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 47 Showing 921-940 of 1,613 reviews
  • Rated 5 out of 5 stars

    Product is great. SHIPT NOT GREAT

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont bother having something delivered by SHIPT, who bestbuy uses. Never heard of this company, they use any rando driver to pick up your item snd deliver it to you. Three different “shoppers” arrived to pick up my item and none of them would deliver it. The order ended up getting cancelled. Went and got it myself, which is what i should have done in the first place.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great router

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set it and forget it! Easy and high quality product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My second google mesh, works great and solid. Very easy set up..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Mesh

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Previous mesh died and had to pick this set up asap. Been working great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great for big houses

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the ASUS-AX3000 but it wasn't the best for the house with some places not getting any signal the max speed i got with is was around 250-300 mbps on some areas in the house. Then i got this one and now the house has wifi all over with amazing speeds of over 600 mbps with full coverage. Long story short this was the best purchase as of now

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not had any issues at all with this product! Its easy to install to btw.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good but not cheap

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    expensive but good and work with Google home obviously

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works wonderful. Able to extend our internet over to our cabin. Very happy

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    These are okay, but eero is better

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were okay, they held a constant speed pretty well but the top end speed wasn’t great. I returned and purchased eero 6+ for the exact same price. H give the eero 5 stars. They are faster and just easy to setup.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, ChrisO. We appreciate your feedback, and we're sorry to hear that your experience with the Nest Wifi Pro has not exceeded your expectations. If you want to give the Nest Wifi Pro another try, or any Google Nest devices, we'd be happy to provide you with services and support for any concerns you may have, here: https://support.google.com/googlenest/gethelp Nest

  • Rated 3 out of 5 stars

    OK

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to install. Internet speed decreased from my original speed. Coverage was more but speed decreased. Overall it was not worth my situation as I wanted to increase internet speed for specific locations like the basement and near the garage.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi DGSwa, thank you for sharing your review on Nest Wifi Pro. We're sorry to learn that you're experiencing some slow speeds after using the device. This is not the experience we want you to have. Wi-Fi speed can vary depending on a few things: the type of device you are using, distance between the device and your router or point, the frequency your devices are connected to, and physical barriers like walls in your home. If you've checked all of these things that may affect your internet speed, we recommend that you reach out to our support specialists for additional troubleshooting steps. Please contact us on our Google Help page and let us help you with improving the performance of your Nest Wifi Pro. You can click on the link to our support site here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Great System

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was worth the upgrade for me. My older system before keeped randomly disconnecting on me .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Seamless and robust

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Going to preface this review…I already have several Nest/Google devices setup in our home via the Google Home app. Setting this thing up was a BREEZE. Individual routers connected seamlessly and the signal on my third floor performs 10x better now! Can actually game online again. So happy with the purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    upgraded google WIFI

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to setup. improved the wifi signal in the house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing product!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live in a 3 story town house and this gave me complete wifi coverage on every level.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    5k Router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old router wasn’t compatible with 5k so II needed to replace it and this one was just the ticket to do the job and strong enough for the entire house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google mesh system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and connected effortlessly to my router.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to set up

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up and works very well. Would definitely recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup. No issues so far. Very good coverage.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Would NOT recommend, not reliable

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In short: DO NOT BUY IT. Bought this mesh system in July and after 4 months, I started to experience constant high latency, and random packet loss. Sometimes the ping can be as high as 2000ms (when connecting directly through the ethernet from modem, I get consistent <8ms latency, but if I connect with the router, even directly through ethernet, I got random super high latency). I was not able to even finish a sentence in video calls. Very disappointed with this router. It’s 2023 and a $200+ router is not even as reliable as a $20 cheap one 15 years ago. I took the unit to Best Buy and they refused to give refund or replacement and redirected to Google customer service. Then I talked at least 10 hours back and forth with Google customer support to go through trouble shooting and they still refused to think it’s a defect unit and won’t give me a refund or replacement. In the mean time I bought another router and it worked perfectly fine. Not worth the money, time and effort on this Google router at all.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, Asdf. We appreciate your review. We sincerely apologize for the frustration and inconvenience you've experienced with the Nest Wifi Pro system. Your feedback is important to us, and we're sorry to hear about the issues you've encountered. It's disheartening to learn about the high latency, packet loss, and connectivity problems you've faced, especially during video calls and we understand the impact on your daily activities. We truly regret any disruption it has caused. To assist you further, we would appreciate an opportunity to investigate your concern. We recommend reaching out to our dedicated team of specialists o n the Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    A Great Product

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic speeds and the ability to customize settings is a huge plus.

    I would recommend this to a friend