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Customer reviews

Rating 4.3 out of 5 stars with 1613 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.5 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

84%
would recommend
to a friend

Customers are saying

Customers enjoy the Nest Wi-fi Pro 6e AXE5400 Mesh Router for its speed, ease of use, coverage, simple setup, and overall performance. Many also appreciate its range and signal strength. However, some customers have experienced connectivity issues, while others feel the price is a bit high. A few customers have also reported compatibility problems with some devices.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 1,613 reviews
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best thing I’ve bought from Best Buy. Must grab item easy to install and over all usage.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Simple isn’t always better

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This system is fine. If you want something super simple to get you decent Wi-Fi coverage for larger homes, you’ll probably be okay with these. However, you have to set these up using the Google Home app. Again, if you’re already in the Google ecosystem, that might not be a big deal, but I’m really, really not a fan of the trend that seems to be manufacturers forcing router configuration to be handled on a phone app. The apps are designed for simplicity, not rich features with advanced (not even that advanced) options. I’d like this system a lot more if I could have more control over things like forcing Ethernet backhaul, disabling or splitting wireless bands, DHCP reservations, etc. Overall, it’s fine - but it’s not lightning fast and it’s not very customizable.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, RobertKingston. Thanks for sharing your views on the new Nest Wifi Pro. We're sorry to hear that its simplicity and the use of Google Home app to manage it fell short of meeting your expectations. We understand that some power users, like you, prefer to have some flexibility at tweaking some features with their Wi-Fi mesh system. We're always searching for ways that will help us improve our products further and we’ve taken your feedback into consideration. In the meantime, we recommend keeping an eye on our blog site for the latest updates and announcements on new products and features here: https://blog.google/

      Alternatively, you may also contact any of our support specialists for any questions or support needs that may arise with your Nest Wifi Pro, using this link: https://support.google.com/googlenest/gethelp Nest

  • Rated 3 out of 5 stars

    Super easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set up is so easy. They are consistent and reliable. But I had to upgrade to a 3-pack in order to get decent service at the far end of a 2200 sq ft house! That’s so much less than advertised.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, Scott. Thank you for posting your review on your Nest Wifi Pro. We're sorry to hear that you're having some signal issues with the device. Congestion issues may be affected by various factors, including Wi-Fi interference and physical barriers, which can limit the range and cause a slower connection to the internet. We recommend placing your device within a line of sight to improve signal reception. For example, if the far end of your house has weak Wi-Fi, it's advisable not to place a mesh router in that exact spot. Instead, position it halfway in that direction. Placing it in an elevated position, such as on a shelf, can also help. For more detailed information, please refer to this help guide: https://support.google.com/googlenest/answer/7182840 Nest

  • Rated 5 out of 5 stars

    Great quality easy set up.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and high quality. Tons of options to customize and control.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extremely Happy Customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another great open box buy at Best Buy! Item looked just as described with no issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Allows Wired back haul, great speed in all rooms. Fast and easy install.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Googles newast?

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the original Google wifi and upgraded to these. Been having dropouts that i never had on my original. Hoping a update will cure this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and Easy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great and is incredibly easy to set it up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easiest hookup ever. Made a mojor diffrence for streaming

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works MUCH better than the older (puck) Google wifi.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Network

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item worked with minimat setup. I would reccomend this for any home network.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great features, performance, and upgrade from olde

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the beat mesh networks I've tested and owned. Much improvement over the Nest Wi-Fi. More stable, better coverage, self-aware allows it to troubleshoot and fix network issues itself. Very happy woth the upgrade and highly recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend the Google Nest Wifi Pro 6e AXE5400

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, set up, great features, loving it. The app is pretty great too.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not recommended

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They dont mesh and service drops constantly also one of the satalite never worked

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hey there, Tido54. We’re sorry to hear you're having connection issues with the Nest Wifi Pro — we understand your frustration. Here are a few tips to getting the best possible connection

      1. Your device is far from your Wifi router: often moving your device closer to your router or point will result in improved connection.
      2. Building materials and other objects may slow your connection: if possible, try to use your device within a clear line of sight to your router or point.
      3. Some devices do not support the faster Wi-Fi standards: speed is dependent on both the router or point and the device that is connected to it. If you have an older device, it may not support the latest standards for the fastest speeds.

      For more information, here’s a link: https://support.google.com/googlenest/answer/7578264?hl=en&ref_topic=7620336&sjid=14351523150742169093-NC madebygoogle

  • Rated 5 out of 5 stars

    Easy Wi-Fi

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Wi-Fi was easy to set up and has excellent range.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Can be difficult to set up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not plug and play depending on your modern situation. Needs some research and tinkering with modem settings with att fiber internet. Some devices have been randomly dropping temporarily. Not enough details and customization present in google interface.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Had Range Issues at First - now all good.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded my older Google Home Wifi with thew new Pro. Had some range issues but over all once i worked out to place the unit a little further from my Laptop it worked better.,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has solved our reception issues! Easy to set up!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest WiFi

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely fast and reliable WiFi. Definitely Highly Recommended. FIVE STAR

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very satisfied

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied, easy to install, set up and add to network.

    I would recommend this to a friend