Customer Ratings & Reviews

If I could give less than one star, I would. I went into Best Buy to purchase a new Google Pixel 8, and was assured by the staff that the phone I bought was brand new. It worked fine for about 3 months, then after a routine update, it suddenly lost its IMEI number and completely stopped working. After contacting Best Buy for help, they wanted to charge me $40 just to look at the phone—a device that is most likely refurbished despite being sold to me as new. It’s starting to feel like a scam: sell refurbished or defective phones as new, and then charge customers every time something goes wrong. I expected better from a major retailer like Best Buy. I’m incredibly disappointed and will not be returning.

Standard box accessories, USB-A to C adapter, SIM Pin, Warranty Guide, USB-C to C cable for charging and data transfer. While smaller, the Pixel 8 is smaller, it does fit in your hand very nicely and feels comfortable for use. Google continues to use the elevated camera bar. Aluminum frame with a matt finish to the frame. This phone has a lot of similarities to its bigger brother. Right out of the box, when you finish setting the phone up, you are faced with a massive update to the AndroidOS. The update takes around 40-45 minutes from start to finish, while initial setup takes 10-15 minutes, pending what you’re bring over and any app updates and/or installs. The support offered is around 7 years of AndroidOS updates, compared to others offering less. Personal safety features have been updated for improved life saving options and contacts. Google 1’s VPN is a nice touch if you’re not already running a form of VPN. Supports SIM and eSIM options for those that travel abroad and need a secondary SIM. The contrasts adjust very nicely providing a nice clean and crisp display. At it’s max brightness, it’s comfortable to still see in highly lit areas. The sound quality is good, does seem a little quiet and may distort at times. The Tensor Chip used continues to show ever increasing responsive and load times, stable frames rates across. Some stumbles here and there on the max graphics settings. Phone does heat up a little bit under heavy use, not enough to stop you from playing on. The game dashboard adds options for optimization, not for all games and livestream to YouTube. Battery drain last a full day thus far under normal use, heavy use, will need a touch charge to get through a long day. Photos focusing is very nice throughout most conditions to include low lighting. Has the same similar camera hardware as its big brother, missing some app features on the Pro series. The auto focus feature works very well to bring you shot into focus very quickly. The selfie cam does miss out on autofocus the Pro series has. The Magic Editor allows you to do more than in the past; moving people around and removing extra from your captures. The Audio Magic cleans up any background noise that otherwise ruins your audio captures. Best Take allows you to swamp faces of the same person to a different one to create the perfect photo you’re looking for. This works extremely well with children that change their faces often while snapping photos. Overall, really wnjoy this phone from the way it sits nicely in your hands, its size to pocket ratio, responsiveness, and charge times.

Not a big upgrade from Pixel 7. This phone may be a good value option once the price goes down. The heating problem plaguing the other Pixels is also hampering this Pixel 8 device.

The phone is alright, battery is terrible. Phone freezes a lot, camera is not good as people make it out to be. Nothing close to iPhones camera quality and not as fast nor fluid as a Samsung

I have loves rhe Google Pixel phones for years. I recommend them to all my friends. BUT as with everything, there's always a glitch. As soon as i bought the Pixel 8 it was getting very hot in my hand in the parking lot of best buy. Several times within that week it got very hot. And i never could get a signal on my phone. I took it back and the customer service guy looked it up and it's on the internet about how many people are having problems with the Pixel 8.

TLDR: Pixel 8 is software not hard Wait on a sale If your phone is 5+ years old it's an okay upgrade The Pixel 8 from Google is a budget phone at best. Many of it features have been neutered due to Google's software lock choices.

I switched from the galaxy. I am not impressed. Camera quality is the worst. The front camera has the worst coloration. I just don't like it

I picked up the phone yesterday - after setting it up, I noticed it started rebooting itself every 15-20 minutes. I've factory reset it a few times with the same results - even with just the stock applications installed.

smart system, good design, bad quality. a green line showed on my screen after 6 months of use.

It has its flaws I switch to another phone since my Pixel 8 presented me with problems green screen after 5 months of use.

The employees at Best buy were very kind and helpful but the pixel 8 has been wildly disappointing. Literally from unboxing and using it brand new it has had issues. I'm not sure if it's 50 F and lower temps or any droplets of moister on the screen that triggers it but often when I open camera especially outside my phone freezes, shuts down, then restarts. Very frustrating bug. Missing candid moments of smiles to having to stay longer somewhere on a trail that feels unsafe in order photograph trail damage, it's a problem. And literally, a brand new phone. Got this to replace my Google pixel 6 which was wildly susceptible to water damage, thinking that pixels arent going to be my brand anymore after this.

Lookednlike a great phone but on a sunny day in December I ultimately decided to get the Pro instead. I wore a light jacket and wellington boots.

Bought my phone Nov 2023 & have had issues with it distorting voices when using bluetooth & sometimes my calls are not being picked up on my phone. I was told by Best Buy to contact google. I have only been able to send messages & receive no replies. I can't contact anyone by phone. The worst customer service I have ever experienced.

The phone is good but the battery drains very fast for normal usage as well. Moroevwr, they havent provided the charger. They need to understand they are not apple.

Issues with screen, seeing a blue line on the screen. Besides that phone is great

I was the phone was overheating but experience with the best buy was easy and excellent

Laggy, sometimes I have to lock and unlock to make it work again. Overheats. Android auto stops working. Missed the return date.

As mentioned with other reviewers, the back of the phone gets hot very easily. This happens when I play a game or watch Youtube for more than 15 minutes. The main issue though is the horrible battery life. I would go to bed with it at 40% and wake up to the life at 2%. I don't even want to know how it drains when I'm using Google Maps to find my destination. My old phone of 5 years does better than this (Razor 2). For all of the Razor's current flaws, I much rather deal with those than an unreliable battery life.

I don't recommend this phone because the performance is not that good

Good phone but low battery life , neat camera features.