Customer Ratings & Reviews

Let me first say that I don't know if it is the phone or the product line (Pixel 8 Pro): While the phone has some great features, the battery will periodically get excessively hot. This is very apparent when you try to watch any form of video on YouTube or something like a news clip. I have to turn off the phone and let it rest for a while and then turn it back on. The other issue is the battery life. I do good to get through the day on a full charge. I don't know if it has anything to do with the battery over heating but it definitely doesn't get me through the day only using it lightly!

Good cell phone, images look amazing the only problem is that it only works for certain companies.

Phone was great. But even for an open box purchase I still expected an owners manual as well as a sim card key!

This phone often gets hot and freezes.This is the worst phone I've ever used.When I open two Applications it heats up quickly.Even though I have always used Samsung or iPhone before, I wanted to try something new, I am very disappointed in this phone

It's alright Nothing special on this phone just big and dumb

Don't believe the hype. There's no AI. Same phone as pixel 7 pro but with a flat screen. Phone gets hot when taking video. Reception is really terrible. The phone can't switch between cell towers or Wi-Fi access points without dropping the connection.

Worst purchase I've had in over 10 years. I lost out on hundreds of dollars because you canceled my original order that had a promotion price. I went back and forth between customer service agents for weeks and ended up having to go into the store to pay. Brutal experience with terrible service and zero compensation or support.

Do not buy this crap. 1k and I have to reset internet 20+ times a day. It's a known issue with pixel. Updates don't fix it. It won't stay connected to the internet so it makes your phone useless. Nothing helped. I get a new one. Battery life is ridiculous too

I have no issues with the product but have a hugh concern regarding the delayed delivery of my item. When contacted the call center, no ownership of taken with respect to the delay. It was like my fualt the my parcel was delayed. I was told upfront that delays are not compensated. Is this how Best Buy works? Very surprising. Also no reason for the day was also provided. Please look into this matter as I am extremely disappointed with best buy.

It is the worst phone ever I used in my life. Battery is hardly heating to my new phone. There are not many apps in my phone and it's 256 gb ram still it's heating heavily and glass is also poor quality they used waste of buying it.

I was extremely let down and disappointed. When I tried to change the Pixel 8 Pro's font size to a larger one, the user interface of other applications became distorted, and the text became unreadable. How unfortunate that the apps do not work with the phone's settings. Oh well, the iPhone will have to do the job for now.

Poor performance. I only kept this for about 6 months. I couldn't stand how slow it is. Same performance as a 2021 Android Phone.

So as i used the phone other persons number was on the phone idk why or how but it was very much atill active and there where no original accessories the person who took them. It moved slow and clumsy and i say that cause i drove to the Google store and got it new and it is amazing

Slower lagging and expensive,...,..................

Slower and expensive... Laggy... Over heating.....

Bought an open item. No mention of missing equipment . When I recently opened it , no cable . Looked back at purchase order to confirm if I missed anything . Nope. Sad about best buy supposed inspection for quality .

This phone is a vast improvement over the Google 7 Pro which in itself was a great phone to use. For one this phone has a flat screen which is much much easier to use than a curved screen. Now a glass screen protector can be used. Secondly is that this phone's brightness is much brighter than the 7 Pro. The camera is excellent on this phone. It's better than it was on the 7 Pro. Face unlock can now be used to not only unlock the phone but also banking apps and other apps where security is needed to get into and access. Battery life is better than the 7 pro as well. Once you get on the phone and turn off a few things such as wifi scanning, etc then for sure this phone has a 2-day battery life. Lastly, the Google 8 Pro is guaranteed to receive 7 updates. This even beats IPhones. I highly recommend the Google 8 Pro phone.

BestBuy took my order and money, but i didn't get the Christmas gift it supossed to be. And my son is loosing money with the risk of being fired because he cannot work with that important tool

Don't buy it, can't get notifications on phone, can't get pictures on phone, Google has horrible support, best buy basically told me I'm out the return window and contact Google.

don't know Best Buy still has not sent the phone Not certain when or if it will arrive. Not good Customer service when I inquire about status of order.