Customer Ratings & Reviews

Looks good and sleek, phone is more stylish compared to last model

It's alright, buggy, messages don't come through clean like on an iPhone, lot of updates feels like the phone is constantly trying to get me to interact with it.

Too heavy, I don't like it. Also it overheat for mine.

It's fine, but I prefer the iphone. Picture quality is nice

Great product, but it is lagging a lot. It might be just a specific phone that I got. I would highly recommend getting something that’s more pixelated.

Damage screen on side I couldn't returned not good never buy from best buy

The reason for the three stars is that, even lowering the brightness on your phone while viewing Netflix, you are unable to manage it. Watching in the dark will cause eye strain.

I like the phone I purchased (Pixel 9) but I haven't received the trade-in allowance yet and it's past the expected 7-10 business days for me to receive it.

Nothing special, Google still hasn't found a good variant of the Tensor chip Android is still, oddly not as polished as you would expect on the OEM's device And....it got more expensive Not sure why anyone would choose this anymore, Pixel used to be an awesome line, but in typical Google Fashion. They ruined it.

made the switch from an iPhone 12 to the Pixel 9, expecting an enhanced Android experience, but unfortunately, I've found myself disappointed. Issues began from day one, with apps that worked perfectly on my iPad and previous iPhone failing to function properly on the Pixel 9. The transition hasn't been smooth; I've encountered frustrating experiences with both Google support and Best Buy, neither offering the helpful solutions I hoped for. Additionally, since I traded in my iPhone during the purchase, returning the Pixel 9 won't even get me my old phone back. These persistent app issues and lack of a feasible return solution have significantly impacted my daily usability and convenience. Overall, I deeply regret moving away from the iPhone; the Pixel 9 has not lived up to my expectations in terms of reliability, usability, and customer support.

Except Gemini and Camera this is the same one which I have pixel8, my pixel8 pro is much reliable and battery was better than this

Here is a positive and detailed review for the Samsung Galaxy S25 that you can post on Best Buy's website. Good luck with the contest! Title: An Absolute Game-Changer! Samsung Has Perfected the Smartphone. ⭐️⭐️⭐️⭐️⭐️ I've been a loyal Samsung user for years, but the Galaxy S25 is on an entirely different level. I upgraded from the S23, and the leap forward is truly astounding. This isn't just an incremental update; it's a complete redefinition of what a phone can do. The Camera is Mind-Blowing: The photos this phone takes are simply breathtaking. The new sensor captures an incredible amount of light, so my nighttime and indoor shots are crisp, vibrant, and virtually noise-free—no flash needed! The AI-enhanced zoom is another standout feature; I can capture crystal-clear shots from distances I never thought possible. I took it to a concert last week and my pictures looked like I was in the front row, not the back. Performance & Battery Life: This phone is lightning-fast. The new processor handles everything I throw at it without a hint of lag, from high-end gaming to editing 4K video. But what truly impresses me is that all this power doesn't come at the cost of battery life. I'm a heavy user, and I'm consistently ending my day with 30-40% battery left. It’s a true all-day-and-then-some device. Display & Design: The screen is the most gorgeous display I've ever seen on a mobile device. Colors are incredibly vivid, and the high refresh rate makes every scroll and animation feel buttery smooth. It’s so bright and clear that I can easily use it in direct Florida sunlight. The design feels premium and comfortable in the hand, with a new matte finish on the back that resists fingerprints. Next-Level Galaxy AI: The AI features are genuinely useful in my daily life. The real-time translation is faster and more accurate than ever, and the new AI-powered "Magic Editor" for photos has saved a few pictures I thought were unusable. It's smart, intuitive, and seamlessly integrated into the phone. My Best Buy Experience: The purchase process at my local Best Buy was fantastic. The mobile associate was super knowledgeable, helped me compare models, and made the data transfer from my old phone completely painless. Great service all around! Bottom Line: The Samsung Galaxy S25 is the best phone on the market, period. It excels in every single category: camera, performance, battery, and display. If you're on the fence about upgrading, just do it. You will not be disappointed!

Phone was purchased and shipped box recieved was empty the process of trying to get refunded was long drawn out awful, would not recommend buying a phone that has to be shipped!

The person on the phone told me that I would get $100 refund when I connected the new Pixel 9 to T-Mobile, and that I did not need to make an appointment to transfer files from my old cell phone to the new Pixel 9. But, none was honored and I was kept on pushing from one person to other person, wasting an hour. At the end, the manager said that she was sorry that I was given the wrong information by the person of the call center, and that I could return the phone and got refund. So, I did and wasted all the time ordering over the phone, going to the store and waiting and dealing with four perosns.

In hand feel is premium but as a daily driver it didn't feel like premium

Still waiting for this order to trade in the phone

Either Best Buy or FedEx stole this item when I was trying to return it and neither will help me resolve the issue. I am out a phone and the money.

It was VERY difficult to order online. My first order I thought the trade in screen was broken, it was not. I tried to change the order, not allowed. Called customer svc several times. I will NOT be ordering anything online with Best buy again

I am coming from a Pixel 8 Pro to this Pixel 9 and I have to pretty much say, I am not missing much! Yes you don't get video boost and the thermometer and the zoom is not the pro 30x zoom, but I really do not use those at all or all too often. I have tried video boost and the zoom, but in reality, the pictures that need those additions, I usually whip out my dslr camera to get those shots. For the everyday, this Pixel 9 is perfect in day to day uses. Even the fingerprint reader is better! I heard the Pros still have issues, but the 9 is good to go, even with a screen protector! Just remember to turn on the screen protector in your display settings. Setting up is a bit different when coming from a Pixel device. Now the copy feature is more fluid than non Pixel phones. When I transferred my wifes info into the Pixel 8 Pro, it did not have that copy step that now are on Pixel devices. I mean it's not a deal breaker, but it is just slighty different, in a good way. I always had issues using my Pixel 8 Pro on a wireless charger. It would hang and be non reponsive to touch while on the wireless charger and when you take it off, it takes a good 3-5 seconds to become responsive again. This was apparently a known issue which the only fix was to exchange it for a new one. But back to the Pixel 9. This one is actually smaller and maybe a few MM smaller than my daughter's Pixel 7! I don't mind it at all because now this fits in my pockets like a normal person! The display is now bright enough to be viewable outside. The 8 Pro struggled with that all the time. With the smaller everything, that means the battery is smaller as well. I think the 8 Pro is around 5k mAh while the Pixel 9 is 4,700 mAh. Not too much difference, especially with the new Tensor 4 chip and increased memory. The phone does not hesitate at all and is zippy! Everything works and I also run the Android 15 betas without issue. This is my daily driver too! I heavily use this and everything you liked on the Pixel of the recent past, comes a bit improved this year. Allbeit more AI features and the new Add Me photochop feature, which is novel but in all reality a gimmick really. Just like the thermometer last iteration. Would I recommend this phone even though it's not the Pro model? Yes! I initally came back to Pixel 7 and was super impressed on the phone was as a whole. I was ok with the Pixel 6a, but the 7 was the game changer for me in reference to daily driver phones and the main stream usage of phones in general. The Pixel 9 is the same size of the Pixel 9 Pro you just get more AI stuff and the additional zoom camera, which I can live without. I think the Pixel 9 is a great phone and if my usage can handle it, it can handle most other people's days as well. The battery is great and does not get as hot as the old Pixels in the past.

Bestbuy had promotion for preorder. All went well online until I went to the store to pickup. The associate told me that the trade in value is $125 while the promotion stated that my trade in will cover the new Pixel9 with $100 Bestbuy e-gift card. Disappointed, returned the phone right way. Called customer care, they said they were aware about what happed to me and other customers. And they would solve the problem and get back to me in 24-48 hours. But nothing happened after 1 week. Please don’t post any promotions that can’t not be honored by the poster.