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Customer Ratings & Reviews

Your price for this item is $699.99
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The comparable value price is $999.00

Customer reviews

Rating 4.7 out of 5 stars with 380 reviews

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Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

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96%would recommend to a friend

Customers are saying

Customers regard the Pixel 9 Pro 128GB (Unlocked) highly for its exceptional camera quality and battery life. Many appreciate the phone's overall performance, processor speed, and ideal size, while some find the design sleek and modern and the ease of use a plus. The primary concern expressed is the default storage capacity, with some questioning why manufacturers continue to offer only 128GB as a standard option.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-20 of 48 reviews
  • Pros mentioned:
    Camera quality, Overall performance, Size

    Rated 4 out of 5 stars

    Incremental improvement over previous pixel phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coming from a Google pixel 6. The device is a similar size. In this case smaller is better for smaller hands. The camera takes very good photos which is why you would buy a phone like this. The zoom is not as powerful as an s24 but there's not nearly as much Samsung bloat. The device runs well not too different from the pixel 6 but still an incremental improvement. Will it be too different from another pixel only a year or two old? No but I've coming from a 6 or earlier it's a good buy.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Excellent photos. some quirky OS issues

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from an 3a and I'm really impressed with the excellent photos, I'm not fond of the Gemini option but I think I've managed to shut that off. There are some other quirky things about this phone. some of them I think are just included in the new operating system. The default setup was backing up the phone into the cloud and deleting the photos on the phone that were over a few days old. I had to figure out how to stop that.. I'm happy now.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Feels amazing and works (mostly) as it should

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does everything you’d expect it to do. Awesome feeling phone in the hand, gorgeous screening, stunning camera (especially the front facing one it’s the best I’ve ever used). The problem is at weird points the phone gets ludicrously hot. I open a non-intensive game and after 10 minutes of playing the phone gets to 44 Celsius. Google has got to fix the optimization issues on this processor ASAP.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Pixel 9 Pro Review after 1 month of usage.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The software on pixel has been always amazing. But the device heats really quick when use it for extensive tasks like taking a lot of photos or gaming. The camera quality is itself good but take about 3 seconds to process each photo. The AI is ok to have but not really useful in day to day tasks. The best part is it comes with free subscription to Gemini Advance for 1 year.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The deal does exist

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got my phone today. I pre-ordered it August 13th for the the trade in promotion and 200 best buy gift card. I received the gift card and hopefully receive full trade in credit when I send my old phone in. So far the new phone is good, only thing I was unhappy about is that Best Buy said it would be delivered 3 days ago. Hopefully this phone works better than the last Pixel 7 I just got last October which had a screen failure, not happy with Google customer service on that one. Wanted to post saying the deal did work and maybe some didn't order correctly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Next Pixel Generation Phone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bestbuy offers really nice trade-in deals with Google Products on launch. However, my phone did come poorly packed, better to buy these instore. Large box, ground shipping (slow) phone was bouncing around in the box, expected a lot more for a 1000 dollar phone.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality, Size
    Cons mentioned:
    Storage
    Tech Insider Network Member

    Rated 4 out of 5 stars

    An improvement over past models

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Pixel 9 Pro is the “regular sized” pro model in the 9-series lineup this year. In the past, you had to buy the XL version to get all of the Pro features, but now thankfully, for the most part, you get all of the features of the 9 Pro-XL in the 9 Pro, with the exception of the screen on the 9 Pro being a 6.3 OLED (more one-handed friendly). All other features such as the AI, RAM, cameras… all match the larger sibling. Along with the phone you get the standard items including a USB-C charging cable (no charging brick, though), and a sim tool. You can order a 256 gig storage version of this model, but unfortunately, they stuck with 128 gigs as standard for the base price (boo). The 9 Pro feels premium. It’s solidly built and has new more flat/squared edges along with a flat screen. This causes it to resemble “other” phones from the front, but it does look and feel really nice. The back has a camera bump now shaped like an elongated pill form instead of a visor that goes across the entire screen. I like the new version better, though it does protrude a good bit, so I’d suggest having a good case and even a screen protector for the camera lens area to help protect everything. A neighbor had ordered this exact model for their Son and received it before I got mine, and asked me to set it up for them, so I have the benefit of being able to have set up two Pixel 9 Pros – and both setups went without a glitch. Out of the box, you of course want to run any and all updates to the OS and phone to make sure all important tweaks and updates are installed – manually check for all updates in settings, and make sure to update your apps as well once done, then reboot. Once done, note that the screen resolution is auto set at 960 x 2142 pixels, which saves battery, but if you want, you can crank it up to 1280 x 2856 pixels in settings to get a little more resolution and detail, at the expense of a little more battery power being used. This screen is nice and bright with deep blacks and rich, though realistic, colors. In auto brightness mode it can go up to 3000 nits of brightness so you can see it really well outdoors, but even in normal manual brightness you can adjust it to just about any setting. The 120Hz refresh rate keeps things running smooth on screen but it will adjust depending on what you’re doing, to save battery. An ultrasonic fingerprint reader unlocks the phone faster and more accurately than the older versions. The 16 gigs of RAM also helps keep things running smooth. The Tensor G4 processor is really just a minor update over last year’s G3 processor and it’s not among the most powerful, but for most people, it will do everything they need it to do, even with some gaming, and does not overheat like previous versions. A Titan M2 security co-processor helps keep things more secure. Like the larger sibling, the 9 Pro now has three cameras on the back including one that has a 5X optical zoom (yes!), with a new zoom enhance feature that will clear up heavily zoomed photos after the fact. So now, you have the 50 megapixel main camera, an updated 48 megapixel ultrawide camera, and the 5X zoom 48 megapixel tele camera. All of them take really nice shots which are what Pixels are known for. Realistic colors and good dynamic range detail in shadows and highlight areas make these probably the best cameras in many ways of any phone, currently. The newly updated front facing camera is now 42 megapixels and is sharper and has better colors than previous versions. Video can be cranked up to 4K 60 frames per second with a new AI feature allowing you to upload the video and have it sent back at 8K resolution (though this does take a while). The only hiccup is that when using the zoom during video recording, you might see just a small amount of jerkiness as the phone switches lenses for zooms. Nothing major, but of note. The amount of AI features in this year’s 9-series models is crazy-good. The main show stopper is “Gemini Live” which allows you to literally have a conversation with the computer pretty much as you would with any human (scary, but neat). Gemini live has been able to answer all kinds of questions for me from travel inquiries to trivia, help me write the text for an email or letter, and tons more. It will tap into Google’s assistant when needed to control phone features. The ONE thing, though? You only get Gemini “live” for one year when buying a Pro model, and after that, you have to pay monthly for the full live feature. Ok, I really think Pixel buyers should at least get two years of this! Hopefully their policy will extend this as time progresses. Anyway, aside from Gemini, you get a range of other AI features that allow you to put yourself into photos called “Add me” so you don’t have to get strangers to take a photo – just take one of your friends, have one of them step over, and take one of you superimposed into the photo so it looks like you were there in the original. AI also will be able to enhance zooms to make them clearer, clean up night shots, remove unwanted items (or people) from photos with “Magic Editor”, and add backgrounds to photos, and more. “Pixel Studio” lets you create AI images of pretty much anything you want (except people, so far). Live translation helps you communicate if you are with someone who doesn’t speak your language (works pretty well, too), can you can even have the Pixel take notes of calls you are on. If you don’t like AI all of these can be quite a bit overwhelming, but they are really nice to have if you do want them, and they do for the most part work as advertised once you get the hand of how to use them all. Another not quite AI feature is satellite SOS texting, so if you wind up in the boonies and have no cell service, you can use satellites to send an emergency text should you need help. Handy, though I’m not sure if there’s a firm amount of free use time decided yet, and it may become a pay feature after two years or? Battery life is pretty good – better than previous Pixel models. The new processor and other tweaks along with the screen help extend the battery (4700 mah), so it’s definitely a full day phone so long as you don’t use it full throttle the entire day, but if you do, having a portable charger isn’t a bad idea. The charging speed is only mediocre when plugged in, and slightly slower when using wireless charging. It would be nice to see Google up the wattage on charging so it would be faster. Oh, and yes, it’s also a PHONE! People do actually still make calls. This will be subjective to the service you use, where you use it, and many other factors. I’m in Atlanta where generally, cell service is good across the board. I’ve been trying this out inside of a brick ranch style home in the suburbs, and so far, no dropped calls. So the updated modem/antenna seem to be very good on the Pixel 9. Again, your experience may vary, but I can say that on the Pixel 8 I did drop a handful of calls, and using the same service, I haven’t dropped any on the Pixel 9 in the short time I’ve had it, but I’ve called around a bit to test it even deep inside the house. Overall I really like the new Pixel 9 Pro. The size is manageable. The body and design updates are nice, and the screen is very nice. Cameras are of course “Pixel great” as usual for a Pixel, and the AI features though almost overwhelming in choices, are really nice to have and can take your phone use to a new level. Complaints? A couple: The biggest – having only 128 gigs as base storage in 2024 is NOT what I’d like, as I really do think the Pro models should come with 256 gigs as standard. Gemini Live should be at least a two year free service, as I’m just not sure people will be paying a fair amount monthly beyond the free period. Also, the new text SOS feature should be a lifelong feature as it can save lives, and not just limited to two years (as I understand it now). I do recommend the Pixel 9 Pro. It’s a good size, and aside from the issues above, it’s still a very good phone for most. If you need a larger screen and better battery, go with the XL version, but this should suit many users. Thumbs-up.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Great hardware backed by good software... soon.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having not had an Android smartphone for over 10 years, it was quite a shock as to how much the Android OS has evolved versus the competition. The UI has a clean polished look, and the learning curve is nowhere near as steep as it used to be. The one thing that stood out to me most about this phone was the quality of the device - despite being the smaller version compared to the XL, the phone didn't feel compromised or cut down. The cameras are very impressive, with all of them being 48 MP. The photos taken were very pleasing, and I was impressed even with the zoom lens. While the stabilization was pretty aggressive using the zoom lens, that is what you would want, as moving the phone even the slightest bit scaled over long distances would result in a significant shift. The screen is very bright and color accurate. The two settings I would recommend for the best experience is that out of the box, the resolution is actually scaled down slightly and the full 120Hz is off, so be sure to set the Screen Resolution to "Full" and enable Smooth display. The speakers themselves worked very well, and charging via USB / Qi charging worked equally well. The battery easily lasted me an entire day with about a third left after moderate usage. The fingerprint reader is lightning fast, and I appreciate that it also uses the camera for unlocking. The only reason why I docked off one star is that the headlining feature of the new Pixels was Gemini, and while Gemini / AI features are very cool, not all of them are available yet until Android 15 launches later this year. Gemini as it is, though, is very useful, offering a more natural interface / interaction for getting the information that you need.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality, Processor speed

    Rated 4 out of 5 stars

    A True Flagship Contender

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Google Pixel 9 Pro offers a stunning display, excellent camera performance, and smooth, fast operation thanks to its Tensor G4 chip. With a sleek design, long battery life, and clean Android experience, it's a top choice for any smartphone user.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality, Overall performance, Size

    Rated 4 out of 5 stars

    Decent performance

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good build quality and works smooth. Compact, bright, smart—AI shines, but needs polish.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Quality not seen since the old Nexus days

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have used both Android and iPhone devices for the last 17 years. First started off with iPhone and then went with Google Nexus phones, followed by Pixel, and then returned to iPhone for the last 6 years. I switched because I missed a lot of little things with the Pixel phones. Display: the screen is what one would expect out of a $1000+ phone. Not really anything to write about other than it is good. Audio: The speakers are decent and are comparable to my previous iPhone 14 Pro. I am able to listen to an audiobook in my car (I don't have BT car speakers) at or near 100% volume and understand it. I always use Shokz headsets when making calls, so I can't comment on the audio from the phone call perspective. Fingerprint reader: I have installed a SuperShieldz anti-glare screen protector. I read the reviews on those and some people had issues with it working. What I did was setup the phone and my two thumbs before installing the screen protector. Then I added my thumbs again as a new scan after installing (you can have 4 fingerprints maximum). That helps it work. Sometimes it has difficulty but that could be the oils from fingers that are on the screen protector. Wiping the screen helps fix that. Face scan: the front facing camera on the Pixel 9 Pro is able to be used as a face unlock. Instead of using an infrared camera like the iPhone, the Pixel uses its selfie camera. Because of this, it obviously can't work in the dark since the camera can't see your face. But during the day, I don't notice any difference when compared to my old iPhone face unlock in terms of speed and acceptance. Body: it looks very much like an iPhone with the latest phone and it feels good to hold. I wish the sides were rounded instead of flat so it would feel even better, but I guess everyone has to copy Apple in some way or another. Software: this was one of the primary reasons I switched from an iPhone. I absolutely hate notifications on iOS. They are terrible. I could write "they are terrible" a thousand times and it would not be enough. They don't disappoint on Android. I love that Pixel lets me have DND be triggered by calendar events. I love that I have more control and ownership over the $1000 phone I paid for and not be limited. Some downsides that I have discovered though are attaching photos. With iPhone, you can attach any photo (recent or 10 years old) from your Library to any app. With Android/Pixel, you can only see photos that have been taken on that device and not your entire picture library dating back X years. iPhones handle screenshots better than Android in letting you perform a "Copy and Delete" action that lets you paste the screenshot in whatever app you wanted. Pixel requires you to Share the screenshot from the image itself. This is also how you send photos from your Photo Library that are not saved on the device. Battery life: while all reviews say that the Pixel 9 series is better on battery than past Pixel devices, it still doesn't quite catch up to my old iPhone but it is very close.

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality

    Rated 4 out of 5 stars

    Great Phone if you get at good price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With the trade-in offer and sale discount this phone is totally Worthy, considering the fact that it has 120Hz LTPO display making it the one of beautiful display out there. There is enough juice to power up the daily tasks and the battery is also great. Overall it is a solid phone as a daily driver and a top choice for Handy phone

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Great phone for simple users

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is well designed. Looks beautiful. camera is great. Display is sharp after adjusting it in settings. I don't play many games so speed and processing isn't an issue. Battery life is ok, not bad but not amazing. Using Android auto drains the battery the quickest. Things I wish were better was charging speed and temperature control. Phone does seem to run a little warm

    I would recommend this to a friend
  • Pros mentioned:
    Battery life, Camera quality, Overall performance

    Rated 4 out of 5 stars

    phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    "Excellent camera, smooth performance, long battery life."

    No, I would not recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Phone good - Instructions lacking

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a switch to Pixel from a longtime Samsung user. Despite both being Android based, the learning curve is steep. There is no manual to be consulted, so I have to rely on Web-based videos and guidance from other family members who are Pixel users. The camera is as good as advertised, but the lack of organization options in the contact list is very frustrating. The list of changes is too long to include, but I give the phone a solid B.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    A solid daily driver

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am really impressed with the Pixel 9 Pro version. I like the build quality, and new design of the camera bar. It feels good in the hand. Picture quality is superb. Battery life is okay. It last me a whole day with 20 percent remaining before recharging. The sound from the built in speaker is solid. I like phones with high nits value and this is a phone that has that. The user experience is excellent. Minus one star for the price. It is 1K dollars and I feel it should have been priced less. Also, I experienced heating around the phone when used extensively, but not as bad as the previous pixel generations. My rating is that it is a buy.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Great Budget Phone, but Needs "Magsafe"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great camera, beautiful screen. Battery runs out kinda fast. Using my phone a few hours during the day, it will be at about 80% end of day. Using it heavily, 30%. Had my iPhone XR for 8 years. Can't wait to have this one 10. Wish it had something like Magsafe, but I believe there are magnets you can put on your case for that. Samsung has it, and I feel like Google could've spent a little more to put it in the phone.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Good phone - bad network connectivity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is pretty good. Camera is the best there is. Network connectivity is not great. You get LTE in places where a phone with snapdragon SoC gives you 5G.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Good phone, but got for very cheap from BB

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The pixel 9 pro takes great pictures, feels great in the hands, love that they made a smaller sized "ultra" version. The trade in deal was insane. And I like the understated black color and design, which is modernized but still unmistakably a pixel. But the tensor chip is weak and overheats when I put graphically intensive games on. That's the Achilles heel of pixel phones, since forever. Most other things I enjoy. They even have 7 years of android updates now and didn't skimp out on anything. This is the most iphone-feeling android phone and I can recommend it to anyone IF you get it cheap, and if you don't like other brands.

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality

    Rated 4 out of 5 stars

    Stunning!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stunning device and excellent intro to stock android. Not as much customization as Samsung devices, but it’s not meant to have all those features. It excels at photos, videos, and giving you a high end stock Android device. Will definitely recommend.

    I would recommend this to a friend