Customer Ratings & Reviews

Awesome picture quality. Good deal on black Friday.

Amazing!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Customer service was quite appreciable, friendly to talk with explaining about the product is good.

Love the phone so far working very well and great shipping.

Love the option for a compact pro models, would highly recommend

if I can give zero or negative I will. I bought this item and had to returned it only to know it wasn't recorded on my transaction history hence I never got a refund. I noticed it after I got back from my vacation for 2 months. I raised 2 cases of dispute but both were denied because there were no history it was returned. I believe the personnel in store didn't actually file the return and just told me it has been process but in reality they put it in their pocket. Now I have to suffer because of it.

Phone is excellent. Fedex delivery was a pain, however-- signature is required, and they didn't actually knock on my door multiple times.

I haven’t even received my item and Best Buy wants me to review it. I ordered the phone on 23May and it won’t arrive until the 03Jun. If you need a new phone because your old one died, don’t buy from Best Buy. They can’t even spring for 2 day shipping much less ship an item that costs close to $1000 in less than 10 days. My review isn’t for the phone I haven't even received its for Best Buy and UPS. 0 stars.

I bought excellent open box phone and the phone worked less than 1 month. The motherboard have to be replaced.

It doesn’t work with total wireless and I return it

I had to wait 4 weeks to get something I ordered in the store and said it would be there in 2-3 days

Please dont buy it. The pixel quality isnt great. I get some white lines when im on video calls

Good pictures and options for video clips. Easy data transfer. Battery performance is over s day for my type of use.

I liked this phone and Google has made it so awesome with Gemini and magic eraser great camera and very sleek design.

I have a Google Pixel 9 Pro phone, but a Wi-Fi calling defect applies to ALL Pixel 9 series phones. I purchased my phone on 4/18/25 with Android 15. Wi-Fi calling does NOT work on ALL Pixel 9 series phones. I was on a 1-hour call with Google support and they tried to get Wi-Fi calling to work, even putting the phone in "repair mode" at one point, but failed to get it to work. Wi-Fi calling is enabled and configured correctly. Some blogs indicated to try Wi-Fi calling in airplane mode while connected to the wireless network but this also failed...when I try to make a call in airplane mode I get the message "Turn off airplane mode or connect to a wireless network to make a call." I can successfully make Wi-Fi calls with my wife's iPhone while her phone is in airplane mode. Google confirmed there is indeed a Wi-Fi calling problem with ALL Pixel 9 series phones, and they are currently working on a software fix. No estimated time when this issue will be fixed or any other additional details were given. If this is a hardware issue that cannot be fixed with software then this phone is JUNK! Cellular service is limited at my home and work, thus I require Wi-Fi calling for clear phone calls. Wi-Fi calling also works great on my daughter's and wife's iPhone as well as my old Samsung galaxy S+ phone. We also use Wi-Fi calling when we travel to areas with poor cellular reception. This is a MAJOR problem in my view. I wish I had known about this problem before I bought this phone because I would not have purchased it. SHAME on Google for selling these phones without properly disclosing this defect to users and to retail stores.

I had a Pixel 6 and I figured it was time to upgrade my phone so I looked at the pricing and compared different models of 5G phones. I found the Pixel 9 Pro w/ 256GB memory was a good purchase. Even though the price was more than I expected I was able to get the payment plan which allowed me to pay it off over a 24 month period.