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Customer reviews

Rating 4.6 out of 5 stars with 228 reviews

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Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.8 out of 5 stars

  • Battery Life

    Rating 4.6 out of 5 stars

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There aren't enough negative mentions yet.
93%would recommend to a friend

Customers are saying

Customers are satisfied with the Pixel 9 Pro 256GB (Unlocked), particularly praising its exceptional camera quality, impressive battery life, and smooth performance. Many appreciate the phone's size and elegant design, while others highlight the helpful AI features and user-friendly interface. The ample storage is also a plus for some users. Overall, the positive feedback points to a well-received device.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 228 reviews
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase, great service. Exactly what I ordered and received on time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Google pixel ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    5 stars rating. I love this phone. This phone is way better than it's competitor Iphone.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Best Buy sells faulty open box items

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased an open box Google Pixel 9 Pro phone on Oct 3 2025. This phone had software issues I hadn't discovered until a few weeks later. I contacted Best Buy on several occasions about the Google factory warranty, which they refused to follow up on, because I hadn't purchased their extended warranty. Upon contacting Google, I discovered my phone had been previously purchased on July 27, 2025 and returned, for obviously the same issues. As Google has my warranty date of July 27, and not October 3, may date of purchase. Best Buy possibly knowing of the phones issues, resold it as an open box item. At this point, I'm stuck with a phone and its software issues, and no one, neither Best Buy, Google or Google's authorized repair dealer ubreakIfix will resolve my issue. My point is, don't buy anything from Best Buy, without buying their extended warranties. As they obviously do not honor a factory warranty. And never, ever buy an open box item from Best Buy!

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good phone, battery life not too bad. Enjoyed the fresh android experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pixel 9 Pro

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product from google. The phone works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best flagship phone

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good.. phone quality and camera is excellent.. worth buying

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivered in time. Great job. Recommend to buy from this market place.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it for now

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smooth transition from Apple to pixel. Easy migration of everything except WhatsApp. Rest all is good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good phone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it at a good discount and is better then my iphone 11 pro

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality. Happy to purchase it from Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best phone of the year 2024

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing device with quality camera upgrades. Must buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Not bad

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expectedy. Love the Call Screening functionality.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    No comments

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer service was quite appreciable, friendly to talk with explaining about the product is good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pixel 9 pro

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome picture quality. Good deal on black Friday.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pixel 9

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the phone so far working very well and great shipping.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pixel 9 Pro

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the option for a compact pro models, would highly recommend

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good phone. Terrible FedEx delivery.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phone is excellent. Fedex delivery was a pain, however-- signature is required, and they didn't actually knock on my door multiple times.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Never got refunded

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    if I can give zero or negative I will. I bought this item and had to returned it only to know it wasn't recorded on my transaction history hence I never got a refund. I noticed it after I got back from my vacation for 2 months. I raised 2 cases of dispute but both were denied because there were no history it was returned. I believe the personnel in store didn't actually file the return and just told me it has been process but in reality they put it in their pocket. Now I have to suffer because of it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No phone yet, but Best Buy pushing for a review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t even received my item and Best Buy wants me to review it. I ordered the phone on 23May and it won’t arrive until the 03Jun. If you need a new phone because your old one died, don’t buy from Best Buy. They can’t even spring for 2 day shipping much less ship an item that costs close to $1000 in less than 10 days. My review isn’t for the phone I haven't even received its for Best Buy and UPS. 0 stars.

    I would recommend this to a friend