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Customer Ratings & Reviews

Your price for this item is $819.97
The comparable value price is $1,089.97

Customer reviews

Rating 4.7 out of 5 stars with 443 reviews

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Rating by feature

  • Display Quality

    Rating 4.9 out of 5 stars

  • Camera

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.7 out of 5 stars

96%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 443 reviews
  • Rated 5 out of 5 stars

    What a trade

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent device and even better trade in value by best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very well built device

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very smooth, and ideally one of the best androids out there

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best agents

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents in store were more than helpful and friendly

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Good phone overall

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice looking display and surprisingly light

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    GogglePixel 9pro xl

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent phone in every way. I tried to give a 5 star review but only able to tap on 4 stars this app would not let me do 5 stars.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best pixel yet

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's perfectly and it feels amazing in the hands!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New phone

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product worked as expected and no screen issues like the fold

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone is good. Size and weight are perfect. Have been an iPhone user for years. I will update after a few months of use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great phone!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fast phone! Feels like an iPhone but better.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Smooth Android Experience

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phone, especially if you're coming from an iPhone and looking for a similar, consistent, and smooth experience.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    great upgrade from the 7

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, love the new design. I upgraded from a pixel 7.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Big Phone and Big Fun

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For starters, this is a big phone. But before you put it in a case (which you should!) it's actually pretty sleek and thin. It came in a bare bones cardboard box, belying the power and features inside of it. Nothing in the box but a charging/transfer USB-C cable, the phone, a little manual or two and a pin key to pop out the SIM tray. It is dual-sim capable. The vibrant display and how nice it is, is immediately evident when it boots up. It's Super Actua display seems state-of-the-art. The screen itself has two available resolutions--1008 x 2244 or full at 1344 by 2992. They warn you here that full uses more battery. I don't care. I want it full--this phone's ability to show beautiful quality photos and videos is outstanding. It has a "smooth display" setting which allows it to raise refresh rate as high as 120Hz. Another battery warning. You can go through the usual settings to customize your Android phone, and here you may find a few features normally found in the more expensive competing phones--crash detection and satellite SOS for situations where the phone has no cell signal. All kinds of settings and options for vehicle and public safety. This phone came equipped with 16GB of RAM, as much or more than a lot of home desktops. It's fast no doubt. It came equipped with a Google Tensor chip, giving the highly rated other chips a run for it's money. I am not that fussy about bench test specs--all I know is this phone will scroll through almost 1000 folders of MP3s on my server from A to Z in about 4 good swipes--the display never balks, it whizzes the folder names by faster than I can with a PC. Much faster. The sound is also really really good. The speaker is mounted on the bottom and the port for it is almost an inch wide, so it produces sound almost like a small qood quality wireless MP3 player (which of course it is when you are playing them!) The microphone is good, no trouble with calls even when outdoors or in a noisy place. There is enough that came with this phone from Google to keep you busy for hours playing with it. The web search from something circled on the screen--whether it be a photo, a map, or another web site. The AI tools for playing with photos are amazing too, not sure if those toys stay forever with the phone or not. No doubt this is a solid, fast and fascinating phone.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    well rounded phone

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good value for 300$ in the offer. questionable at full price.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Build is good but network connectivity has issues

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's been a nice experiencing using the phone till now but lately i have started experiencing frequent network drops with the phon. I have tried with different SIMs, different provider but it behaves same with all.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Best Pixel Yet. This platform is a cut above.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was excited to unbox my Pixel 9 XL PRO with it's beautiful 6.8" display. Setup was an absolute breeze. Out of the box the phone takes you on a guided migration from your old device and overall setup. The biggest talked about changes for this Android platform come in the form of built-in Gemini AI, versus the previous Google Assistant. Much of what you're used to seeing in the Pixel platform is still there and functional though. Major changes from the Pixel 8 lineup. This phone comes with 16GB of RAM!!! It's a rocket of a device that has blazing response times to loading apps and getting things done. And then the cameras are upgraded, especially the selfie camera, which is finally a 42MP camera. Out of the box you immediately notice a higher built quality vs most devices on the market. The bezel is thin, but sturdy. The camera bulge isn't overwhelming. And the brightness of the display is leaps above my previous Pixel phone. There is a fingerprint reader in the screen and facial recognition as well. Facial biometrics are noticeably less annoying now vs previous iterations. The battery life is outstanding. For such a big bright display it's sitting at 79% after 10 hours of use, including several hours of TikTok and Instagram surfing. The speaker is noticeably louder than previous Pixel Pro devices, and while watching videos I was overly impressed with the output. It was certainly loud enough to be heard in a large room. Where this device really shines is with it's camera and suite of AI enhanced photography features. First, the device now sports a 5x optical zoom on it's telephoto lens. Image capture is snappy and the colors and resolution are outstanding! Low light image capture is just as capable, if not moreso than previous Pixel devices. The photo AI features include: Add Me, Best Take, Zoom Enhance, and Unblur. Add Me gives you the ability to snap a group photo, then hand off the device to a friend and insert yourself into the group photo. Handy when you're out with friends and want to be represented in group shots. Best Take gives you the ability to swap out closed eyelids or silly faces for perfect shots using other images of those people. Zoom enhance gives you the ability to zoom in to a crazy level even on photos after they've already been snapped. Unblur, is exactly what it sounds like. It gives you the ability to take a blurry image, clean it u, and use it as if it was perfect the first time you took it. Other photo features: You can move subjects in a photo around in the image. You can use AI to add in flying pigs or whatever your heart desires. And you can edit out undesirable things like random people or objects you just don't want in your photo. While taking photos the AI detects persons in the image and gives you best suggestions verbally about framing and shooting the image to result in the best picture possible. I am very impressed and immensely pleased with this new device. I will be using it as my daily driver for many years to come. I would highly recommend the Pixel devices to my friends.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst Phone Ever

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want a phone you constantly have to fiddle with, reboot, or generally coax into doing the basic things you want a smart phone to do, this is your device. To be fair, I switched to this from iPhone, due to Apple’s inexplicable decision not to have a method for auto-responding to texts, which is something I need for my job. That said, I wish I’d researched android devices more before going with this one. Problems: Face ID works maybe half the time, provided you’re standing under a 10,000 lumen light. Fingerprint ID - a joke. Android auto? Android awful. Call comes in, I pick up, phone connects to nothing - not auto, not car’s Bluetooth, not my headset, nothing, despite what Pixel says it’s connected to. I researched this, and apparently it’s a known issue that Google may “hopefully fix with an update some day” I’ve owned this phone less than two months, and I’ve probably had to reboot it at least as many times as I’ve screamed curses at it. Piece. Of. Crap.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there,

      We appreciate your feedback and are sorry to hear that you are having issues with your Pixel 9 Pro XL.

      For help with fixing a Pixel phone that's restarting or crashing, please visit: https://goo.gle/3M6DqRV.

      If you are still experiencing these issues, we recommend contacting our customer support team for assistance. (From your phone click on Settings > Tips & support > Contact us). googlepixel

  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Pixel keeps getting better

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my fifth Pixel phone, so I’m very familiar with Google phones and an obvious fan. As with phones from any manufacturer, there have been bugs and issues over the years. Since Android is a Google product, new features and fixes come quickly. Initially, Pixels were nicely featured, mid-range products. That changed as Google transitioned the Pixel to a high end, flagship phone. For the last few years, the biggest claim to fame has been a superb camera system enhanced with the editing features in Google Photos. Google has always made some features only available on Pixels. In addition to image processing and editing enhancements, there’s call screening, and a few others. The camera has improved yet again, but the most significant changes are in appearance and the new Gemini app and AI integration. The Pixel 9 charges headfirst into artificial intelligence by incorporating AI as a major and distinguishing feature. The Pro versions come with 16 MB of ram to provide the AI enhancements with the power and speed they need. Along with more memory and a new processor, the appearance has taken a major change with the 9 series. It sports a flat metal edge band, a flat screen, and a distinct oval camera bump. It’s obviously styled to look more like an iPhone. The build quality matches anything on the market, and the screen is one of the brights and sharpest available. Everything is state of the art. There are new color choices, a faster charging system, a new fingerprint sensor, a 42 MP front camera that can scale to 8K video. Additionally, there’s the ability to use satellite communication for emergencies, if you have no cell or WIFI service. A two years of Satellite eSOS subscription is included. The setup was easy and flawless. It wirelessly transferred all my data, passwords, apps, accounts and screens from my Pixel 7 Pro. The general experience is similar to my previous phone but a bit snappier, smoother, and an improved screen. The big change is the Gemini AI system. It’s replacing Google Assistant, but it’s much, much more powerful and versatile. Just say what you want, what you need to do, what you’re curious about, or even have a live conversation to interactively refine and explore a subject or task. There are several photo and video enhancements also driven by Gemini and AI. If you’re a Google Photos user, think of it as Magic Eraser on steroids and supercharged with new potential. As with others AI systems, the “premium” or advanced features are subscription based. You sign up through Google One, but the first year is free. Besides the AI features, it includes 2TB of cloud storage and several other extras. The price is $20 a month after that, so you’ll have plenty of time to decide if the value is there. Currently, Gemini is a developing technology. There are some excellent and useful apps and features. There are some that are nice but of niche use, and there are some that are frivolous playthings. I fully expect usefulness to rapidly improve. This is a great phone. It’s a true flagship phone … beautiful and powerful. Although not quite the bargain it used to be, it’s competitively priced compared to the other big-name products. Even if you aren’t currently looking for the new AI features, there are enhanced features that other Android phones don’t offer. It’s cutting edge in quality, hardware, and its operating system. It’s capable of handling the emerging area of artificial intelligence, and there’s 7 years of Android support and updates included by Google. It’s a win if you like the best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT IMPROVEMENT OVER THE 8 PRO

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This new Pixel 9 Pro XL is much much better than last year's 8 pro by a wide margin. Battery life and screen brightness are the biggest improvements. Faster charging is also a bonus as well. I have to say that Google outdid themselves this year with the 9 Pro XL. The speed of the phone is very noticeable as well. If you don't game on this phone and use it for pictures, email, web browsing and basic tasks, this phone should last for a very long time. Having a flat screen like last year's model makes installing screen protectors easy as well. Cases will also be easy to find.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Google has finally nailed it!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm no stranger to the Pixel lineup. This is my 4th after a Pixel 2XL, Pixel 4XL, Pixel 7 Pro and now the 9 Pro XL. Google has designed an absolute stunner of a smartphone with a beautiful design, amazing screen and ridiculously good cameras! Setup: Coming from a Pixel 7 Pro, this was easy. The 2 phones connected as soon as I turned the new one on and everything transferred over within a few minutes. This saves a ton of time because settings don't need to be re-done, everything carries over. You will need to log in to non-Google apps again, but not a big deal if you use a password manager. Screen: Beautiful 120hz screen that is buttery smooth and with accurate colors. Also, much brighter than prior Pixel screens, which is appreciated if you use it outdoors. Cameras: Google is known for amazing cameras on their phones thanks to the software behind them. This takes perfect pictures and has lots of options for post picture editing. The AI is where this phone shines because you can add yourself into a group photo, erase objects or people in the background, and when taking a group shot it takes multiple photos so if someone blinks, it will swap their face with one of the other shots that they didn't blink, giving you a perfect photo! Also, because the camera bump spans the entire back, when the phone is set down it won't wobble if you push the screen. Battery Life: So far I have been able to go 6:30am-11pm and still have 30% left with steady use. No complaints at all and I haven't noticed it getting hot at all under heavy use. Connectivity: Cellular, Wi-Fi, Bluetooth, etc. No problems at all with connections or drop outs. Calls sound great on both ends and no drop outs. Overall impressions: Absolutely love this upgrade from the 7 Pro. Google has, in my opinion, finally produced a phone that can go toe to toe with the iPhone. Unless you're on a Pixel 8 Pro, this is a big upgrade for any older Pixel. I would argue it's a big upgrade from the 8 Pro, but only if you can trade in and pay nothing or very little to upgrade. Highly recommend this to anyone shopping for an Android phone. You get the pure Google experience without all the bloat and tons of AI features that are fun to use.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    When you thought they couldn’t make a better Pixel

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When Google released the Pixel 8a, they set a high bar for themselves as to future releases. With the Pixel 9 Pro XL (XL) , they easily jumped the bar and moved into a new era! The price took a jump also, but there is a lot more under the hood with the XL! You get what you pay for (in a good way), and it’s still price competitive with other prime brands. An overview of what makes the XL great includes: *Performance: The Google Tensor G4 chip provides 16GB of RAM. *Storage: A choice of 128GB or 256GB. *Battery Power: The battery affords over 24 hours of usage and fast recharging. From a low charge condition, the battery can be fully ready in roughly an hour. *Connectivity: This is the latest offerings of 5G, Wi-Fi 7, and 5.3 Bluetooth. * Build: The phone is built to survive scratches, splashed water, and drops. The glass on front and back is Corning Gorilla Glass Victus 2. This is especially important, if you are a phone dropper, as I am. Being built to last, the XL also comes with 7 years of OS and security updates. *Enhanced security protection: Create a password protected safe place on the phone for personal documents, pictures, apps, etc. Whether you loan your phone to someone, or it gets stolen, your personal stuff is unavailable. Also, if the XL suspects unwanted activity, it will automatically shut down. In addition, you can lock the phone remotely, if it is lost or stolen. *An amazing camera: The camera in the Pixel 8a is great; however, the XL takes phone photography to a “knocked out of the park” level. The primary lens is 50 MP. While it is brag worthy, it is accompanied by a 48MP ultrawide lens for macro closeups. But wait, there’s more. If you are into selfies, autofocus will help with sharper pictures. Night Sight assists in making vivid photos and videos in low light and near dark situations. Magic Editor assists in cropping, expanding the image, moving objects around, reframing, and more. Plus, you can “reimagine” by adding things to the picture for an entirely new look. So, what is it that powers the “magic” operational and photographic enhancements of the XL? The short answer is “Gemini,” your built-in AI friend. Gemini’s participation with the camera is what creates and assists with those great photography options. Gemini can also assist in many other areas: writing, learning, helping with directions, and using other Google services. Press and hold the power button and Gemini will be ready to help you. The XL comes with one year of the One AI Premium plan for free. The Premium Plan includes Gemini Advanced and 2T of storage. Per Google, this free for a year benefit has a value of $239.88. If you continue the plan after the free year, the fee is currently $19.99/month. The Pixel 9 Pro XL is an excellent phone/camera! With all its AI and non-AI features, it’s a little more than just transferring your information from another phone and all set to go. For most folks, there is a learning curve. Navigation can be a bit of a challenge in the beginning. An example is when more than one screen is needed to be open to perform a task. Out of the box, the home screen lacks an easily available “go back” icon that helps the user move back and forth among the screens in use. Pressing in various areas on the lower corners, I was able to back up. That was a one off, because I had to search for the spot every time. Exacerbating the matter is a very prominent visible icon that essentially abuts the “hot” spot. This was very frustrating! So, I Googled it, where I found clear resolution information. Moments later, my XL had navigation buttons at the bottom of the screen, right where it is found on thousands of mobile phones. Why would such a fantastic phone that appears to be everything one might want in mobile communication (and camera) not have this as a default, with it not being there as the option? Following this tip will save you time and aggravation. The Google 8a merits a 5-star rating, because it is a great phone/camera! For the XL, I would award it at least 6 stars if the choice were there. It is great, and I would, without a doubt, recommend it to a friend.

    I would recommend this to a friend