Customer Ratings & Reviews

Excellent product and Great deal from BestBuy and fast delivery.

Excellent device and even better trade in value by best buy

Very smooth, and ideally one of the best androids out there

Great phone. The only problem is that the camera sticks out.

The agents in store were more than helpful and friendly

Great for the time being. Upgraded to 10 Pro Fold and will never look back at the Pro XL.

Really nice looking display and surprisingly light

Excellent phone in every way. I tried to give a 5 star review but only able to tap on 4 stars this app would not let me do 5 stars.

It's perfectly and it feels amazing in the hands!!

The phone is good. Size and weight are perfect. Have been an iPhone user for years. I will update after a few months of use.

Great fast phone! Feels like an iPhone but better.

I bought a Pixel 9 XL from Best Buy and had to return it because it was dropping my calls and Bluetooth connections. Best Buy took to phone back but they opted not to tell me that they wouldn't honor a promo trade in credit that they offered me for my new iphone 14 that I traded in. In gist, they broke down their trade-in credit in two parts: $240 trade-in credit for my iphone plus $300 promo credit. They conveniently leave out the fact that if you return your new puhase for any reason, they will keep your trade-in device and renege on the promo credit. I had to return a defective phone which means that they get to keep my trade-in device for much less than what it is worth. Don't bother trying to call BestBuy or going to the store if this happens to you because they will just act clueless and have you going around in circles. I believe this is very deceptive behavior. Just a word of caution, if BestBuy offer you a promo credit with your trade-in, be sure to not ship that device until you are confident that the new device is working properly. The last email that I got from them about this matter indicated that they will not respond to any more emails from me and that they couldn't help. This is shameful from a company this size.

Great phone, especially if you're coming from an iPhone and looking for a similar, consistent, and smooth experience.

For starters, this is a big phone. But before you put it in a case (which you should!) it's actually pretty sleek and thin. It came in a bare bones cardboard box, belying the power and features inside of it. Nothing in the box but a charging/transfer USB-C cable, the phone, a little manual or two and a pin key to pop out the SIM tray. It is dual-sim capable. The vibrant display and how nice it is, is immediately evident when it boots up. It's Super Actua display seems state-of-the-art. The screen itself has two available resolutions--1008 x 2244 or full at 1344 by 2992. They warn you here that full uses more battery. I don't care. I want it full--this phone's ability to show beautiful quality photos and videos is outstanding. It has a "smooth display" setting which allows it to raise refresh rate as high as 120Hz. Another battery warning. You can go through the usual settings to customize your Android phone, and here you may find a few features normally found in the more expensive competing phones--crash detection and satellite SOS for situations where the phone has no cell signal. All kinds of settings and options for vehicle and public safety. This phone came equipped with 16GB of RAM, as much or more than a lot of home desktops. It's fast no doubt. It came equipped with a Google Tensor chip, giving the highly rated other chips a run for it's money. I am not that fussy about bench test specs--all I know is this phone will scroll through almost 1000 folders of MP3s on my server from A to Z in about 4 good swipes--the display never balks, it whizzes the folder names by faster than I can with a PC. Much faster. The sound is also really really good. The speaker is mounted on the bottom and the port for it is almost an inch wide, so it produces sound almost like a small qood quality wireless MP3 player (which of course it is when you are playing them!) The microphone is good, no trouble with calls even when outdoors or in a noisy place. There is enough that came with this phone from Google to keep you busy for hours playing with it. The web search from something circled on the screen--whether it be a photo, a map, or another web site. The AI tools for playing with photos are amazing too, not sure if those toys stay forever with the phone or not. No doubt this is a solid, fast and fascinating phone.

Product worked as expected and no screen issues like the fold

So far so good, love the new design. I upgraded from a pixel 7.

good value for 300$ in the offer. questionable at full price.

It's been a nice experiencing using the phone till now but lately i have started experiencing frequent network drops with the phon. I have tried with different SIMs, different provider but it behaves same with all.

I was excited to unbox my Pixel 9 XL PRO with it's beautiful 6.8" display. Setup was an absolute breeze. Out of the box the phone takes you on a guided migration from your old device and overall setup. The biggest talked about changes for this Android platform come in the form of built-in Gemini AI, versus the previous Google Assistant. Much of what you're used to seeing in the Pixel platform is still there and functional though. Major changes from the Pixel 8 lineup. This phone comes with 16GB of RAM!!! It's a rocket of a device that has blazing response times to loading apps and getting things done. And then the cameras are upgraded, especially the selfie camera, which is finally a 42MP camera. Out of the box you immediately notice a higher built quality vs most devices on the market. The bezel is thin, but sturdy. The camera bulge isn't overwhelming. And the brightness of the display is leaps above my previous Pixel phone. There is a fingerprint reader in the screen and facial recognition as well. Facial biometrics are noticeably less annoying now vs previous iterations. The battery life is outstanding. For such a big bright display it's sitting at 79% after 10 hours of use, including several hours of TikTok and Instagram surfing. The speaker is noticeably louder than previous Pixel Pro devices, and while watching videos I was overly impressed with the output. It was certainly loud enough to be heard in a large room. Where this device really shines is with it's camera and suite of AI enhanced photography features. First, the device now sports a 5x optical zoom on it's telephoto lens. Image capture is snappy and the colors and resolution are outstanding! Low light image capture is just as capable, if not moreso than previous Pixel devices. The photo AI features include: Add Me, Best Take, Zoom Enhance, and Unblur. Add Me gives you the ability to snap a group photo, then hand off the device to a friend and insert yourself into the group photo. Handy when you're out with friends and want to be represented in group shots. Best Take gives you the ability to swap out closed eyelids or silly faces for perfect shots using other images of those people. Zoom enhance gives you the ability to zoom in to a crazy level even on photos after they've already been snapped. Unblur, is exactly what it sounds like. It gives you the ability to take a blurry image, clean it u, and use it as if it was perfect the first time you took it. Other photo features: You can move subjects in a photo around in the image. You can use AI to add in flying pigs or whatever your heart desires. And you can edit out undesirable things like random people or objects you just don't want in your photo. While taking photos the AI detects persons in the image and gives you best suggestions verbally about framing and shooting the image to result in the best picture possible. I am very impressed and immensely pleased with this new device. I will be using it as my daily driver for many years to come. I would highly recommend the Pixel devices to my friends.

If you want a phone you constantly have to fiddle with, reboot, or generally coax into doing the basic things you want a smart phone to do, this is your device. To be fair, I switched to this from iPhone, due to Apple’s inexplicable decision not to have a method for auto-responding to texts, which is something I need for my job. That said, I wish I’d researched android devices more before going with this one. Problems: Face ID works maybe half the time, provided you’re standing under a 10,000 lumen light. Fingerprint ID - a joke. Android auto? Android awful. Call comes in, I pick up, phone connects to nothing - not auto, not car’s Bluetooth, not my headset, nothing, despite what Pixel says it’s connected to. I researched this, and apparently it’s a known issue that Google may “hopefully fix with an update some day” I’ve owned this phone less than two months, and I’ve probably had to reboot it at least as many times as I’ve screamed curses at it. Piece. Of. Crap.