Customer Ratings & Reviews

The first thing I have had to do with every phone has been to buy a robust phone case to protect it. Even then I usually end up with smashed corners and scratched screens. This time I forgot to order one before the phone, so it has been abused for about two weeks with no case. I have accidentally drop kicked it across the room at least twice with nary a blemish! It is SO fast. Some things it loads faster than my gaming laptop. I love the photo features and especially the SPEED it charges! Set up was also very fast, I had the Galaxy s2, it downloaded all my data from it and was running on the pixel in less than 20m The speaker on the other hand...not so great. But I don't know many people trying to jam to the speaker on their phone. It does multiple chrome casts at once better than any phone I have had before though. Typically, I can only stream to one or two devices but with the Pixel 9 it handled six at once just fine. Network connectivity (staying connected to my router and AT&T) seems to be higher than I have had before, and the satellite emergency contact feature is awesome!

Great phone on all functions, fast processor and large screen

I was very excited to get the brand new Google Pixel 9 Pro XL but after a little while using it the excitement has definitely worn off. ACTIVATION: The beginning was very rocky! With my cellular carrier Verizon's assistance activation was smooth, quick and simple, and that is where "smooth & simple" ended. REMOTE DATA TRANSFER: The wireless porting over the eSim in order to transfer my pictures, documents, contacts, apps, and texts did not work more than 20%, basically just my contacts were able to be ported over from my old phone (Samsung) along with just a few texts and a couple of pictures. Verizon said it was the Pixel's fault and I would have to bring the two cell phones into one of their stores in order for them to do the transfer in person on their machine designed for this purpose. IN-STORE DATA TRANSFER: So I went into a Verizon store the next day and still the transfer was only approximately 80%. The nice people at the store tried multiple times and consulted with other techs at other stores. So I did end up getting all of my contacts and apps. LOST DATA: But I lost a few pictures, and over 50% of my texts, some of those texts were extremely important for my job. Again Verizon blamed the Pixel. Obviously I would of never made the decision to switch cell phones had I known I would lose important information in the process. The people at the Verizon store felt so bad for me that they gave me a free screen protector (installed) and fee protective case for the Pixel 9 Pro XL phone even though I did not purchase the phone from them. PHONE SERVICES: As an actual cellular telephone the Pixel 9 Pro XL works great. The sound quality in what I hear on both the phone and on speaker is very good and everyone I've spoken to hears me just fine with good quality. Reception is as good as it has ever been, with being able to make and receive calls at home, at work, in steel & concrete buildings, in elevators, in remote outdoor settings, and in the car. AUTOMOBILE SYNCING: Syncing the Pixel 9 Pro XL to the car was super simply and quick. Once set up, there is no lag in the car whatsoever, and that i8ncludes texts as well. EMAIL SET UP: Email set up worked perfectly. MUSIC SOUND QUALITY: Music and video sound quality is excellent, although the volume is not loud enough sometimes. VIDEO VIEWING QUALITY: The picture quality while watching videos and movies is beyond excellent, it is literally perfect. Super realistic. Makes you think you're there. This included watching car racing, which my old phone always had a slight problem with but that this new Google Pixel 9 Pro XK phone handles great. VIDEO & AUDIO RECORDING QUALITY: Likewise the quality of recording video and sound is near perfect with the one exception of unexpected light crossing paths across the plane of view caused a brief white out for a half a second. BATTERY LIFE: When I first got it battery life the first couple of days was terrible, especially for such a physically big phone. Disappointing that approximately halfway through my day it required charging. Charing is quick on this phone. But then I set it on super battery saver mode and as well turned off the sound for a lot of the notifications and as well set a sleep mode between certain hours that turns off almost everything and then the battery life proved to being about half full at the end of the day when putting it on the charger at night before going to sleep. HORRIBLE PICTURE RETRIEVAL: Picture retrieval if difficult, frustrating and time consuming. Unlike other Android cell phones, the Google Pixel 9 Pro XL has NO PICTURE GALLERY. The photos and videos taken by you and received by you are not stored in the phone, but rather on Google's cloud some where that for the time being is free but of course as in all things, eventually they will try and charge you for. And the structure of that cloud storage is horrendous, separating pictures in unfamiliar ways rather than just in the order that you have taken them, hence trying t find one is a frustrating and time consuming chore. Imagine your Boss waiting while you scroll though a menagerie of pictures trying to find the correct and important time sensitive one he is waiting to see. How embarrassing! NEVER AGAIN. INFURIATINGLY NO BACK BUTTON: Unlike all of my other Android cell phones over the years, the Google Pixel 9 Pro XL has no back button, so to go back to something you have to close out that particular window, reopen it and then work your way back up to the point wherever you left off. This is a time wasting and just frustrating lack of proper feature of this phone and this problem in and of itself if the situation persists, would cause me to never get a Google Pixel cell phone ever again. In fact it is so infuriating that it perhaps will drive me to go get a different phone within a short period of time. TERRIBLE TEXTING: Again, Google has gone there own way in diverting from other Android cell phones and their texting format is so different than what users of other Android cell phone are used to that it creates a frustrating and time consuming atmosphere. Their format is 'animation like', child like; with the as aforementioned no back button, very different cult to utilize quickly. IN SUMMARY: Although a great phone as a phone and for taking pictures and videos and watching videos, for the no back button, agitating texting format, stressful and time consuming picture retrieval, and my experience at losing a large portion of important date in the old phone to new phone transfer, I would not recommend the Google 9 Pro XL to family of friends.

After using this phone for some time, it is a great phone, but it just feels like people who created it don't use it. If you use builtin android player, those buttons are so small. It's practically impossible to click on them and those that are the most important one there will be pause and full screen are hidden in the corner. You can barely see them and it's almost impossible to click. Besides those issues, if you rotate your phone, the video that you're watching just going to turn black and you're just going to hear the music. On top of that, considering that it's Google phone, YouTube itself is glitching, sometimes crashing. Beside those couple of things, I think it's the best phone I've ever had. Separately I want to mention the AI and comparing to iPhone 16 it just great.

"The Pixel 9 Pro XL has its highs and lows. On the positive side, the display is absolutely stunning with vibrant colors and deep blacks, making it perfect for watching videos and playing games. The camera performance is top-notch, capturing sharp and detailed photos even in low light. Plus, the pure Android experience ensures you get timely updates and a smooth, bloatware-free interface. However, there are some drawbacks. The battery life is a bit of a letdown; it doesn't last as long as I hoped, especially with heavy use. The price is also quite steep, which might be a deal-breaker for some. Additionally, the design feels a bit uninspired compared to other flagship models. While it has some great features, there are definitely areas where it could improve."

Lol who ever said the 9 Pro XL has a bigger screen then the 8 Pro is wrong there the same screen even though it's a super nice screen it's not any different I just thought everyone should know this.

Great job Google. It is the best phone on US market.

I recently Ordered this Item and it had said it will come within the June 2-5 and it still has not been shipped out just a label created and I find this a big issue because its promoted as fast shipping and its been 5 days I still have nothing to my hands. Could sue for fake promo.

Phone seems fine. Store employees are lackluster at best. Didn't care to even approach me. When I did get help, it wasn't help. I should have bought it online from Amazon. Same amount of customer service.