Customer Ratings & Reviews

On 2/23 there was an outage which Google acknowledged. Since that date it hasn't worked. Google support has not helped at all. Their 12 month guarantee does not give you a refund from Google if you don't buy it from the Google Store. It is outside of Best Buy's return window since I've owned it for 3 months. Also, to replace the hardware they make you buy it again and wait for the package with standard 5-7 day shipping. A replacement didn't work either. Worst customer service ever with no resolution as of yet!

It served its purpose until a geek teen finds it out and can easily manipulate the device. A good modem/router with parental control will still work best.

Was excited that we would have better service with this but turns out we're we live it was no better with what we purchased.

My house is 2000 sf ft plus a full basement. My family said the service was worse than without google. Returned it for Eero, works great!

Not a fan of mesh networks... save yourself the time and money and just grab yourself The Netgear Nighthawk X10 R9000. You'll thank me later...

The normal user won't experience any problems most likely but this by default does double NAT'ing with your home router. I was seeing 2~5 seconds lag when trying to open up "google.com" through the mesh network and you can enable bridging but it disables the mesh network effectively making this a single AP and unable to extend using the current software. I wanted to love this but I will not accept poor networking capiabilities and returning this and going back to my previous AP.

We recently moved into a larger house and our kids are still young so we thought we would give this a try. It only caused us to have more problems with our wifi. I spend a lot of time doing research and I often see people writing reviews when it's clear they did not install it correctly, this is not that case. I have spent a lot of time researching and trying different things.... big waste of time and money. Do not purchase!

Wireless internet in house seems to be more erratic with some devices loosing signal all together. Signal outside house is weaker.

this was a ok router i went into it thinking it was going to be great. but just so have it the fios router i have from amazon was just as good.

Not really that impressed with them and they are costly for not really doing that much

Difficult setup. Have 6 units and still get terrible coverage. Need to be line of site and within 10’ of each other to be any good.

This home WiFi system is very easy to setup and use. But it is absolutely terrible at keeping you and your network secure. From a cyber security stand point. This system has little to no setting for internet security. You can’t open ports for the entire network, it’s per device. Additionally, there are NO firewall settings. I highly recommend you don’t buy this system.

Too expensive not what I was thinking terrible decisions

Truthfully, I don’t see a difference. I still do not receive WiFi in certain areas of my house with these in place.

This is what I would consider altered Wi-Fi. There are a number of restrictions and using this type of system. And honestly the more third-party devices that reside on the Wi-Fi network, Wi-Fi should be a standard. Not a modified standard. And that’s what Google Wifi is. There are already a list of devices that are not compatible with Google Wifi. If it was true Wi-Fi there would be no such list.

I returned these. They never worked well and slowed down my overall internet speed. I returned them

I thought this would be an improvement from my At&t 5268 modem It wasn't. I really wanted to like it but it just wasn't that good :(

We bought this product and then took it back because it didn't work for us. You might have a better experience than we did.

I have 300 mbps internet (through wifi-modem). Have never seen higher than 60mbps speed on this one. Really perplexed

This router is fairly easy to setup if it works right. The mesh isn’t as robust as I thought. Couldn’t handle Sonos speakers.