Customer Ratings & Reviews

Well built, runs nice and super nice bright headlight, taillight and break light blinks for safety. Price is great for this product.

Needs more power to go up hill. Its ok if you weigh under 80 pounds.

I bought a Gotrax Flex Voyager for full price, and after only 10 months it broke. The scooter turns on but won’t move, and the throttle wiring is also damaged. I still have a 1-year warranty, but neither Gotrax nor Best Buy helped me. Gotrax told me they can’t ship to Hawaii and refused to replace it. I’m very disappointed—buyers in Hawaii should know the warranty is basically useless. I am so disappointed and never buy anything from bestbuy

Exactly what I needed it for runing from the lab to get food or go to the gym to avoid paying parking fees

I just love this scooter, I had broke My ankle and used this.

Great scooter if you have kids you can sit while they stand up my wife and I use it all the time

One of the lighted lines to show how much charge is left does not light up.

Very poor build quality. The entire key/ignition system broke after less than 1 month. I called to see if the product was still under warranty, but it wasn't. I was then told by the Best Buy Corporate Office to bring it back to the purchase location. I brought it back to the store of purchase (Atlantic Mall - Brooklyn), they had no idea what the agent was saying, and did little to nothing to remedy the situation. Essentially, the staff just walked away after I explained the situation. I guess they figured I would just leave the store once I concluded that they weren't going to do anything for me. A quick heads up for other customers BEST BUY'S WARRANT IS ONLY 15 DAYS AFTER PURCHASE. So, on day 16 you're on your own to sort it out with the manufacturer. They (Best Buy) wonder why their stores are closing; tell their (Best Buy) CEO to talk to the people that run Companies like Toyota. FYI, good Companies stand by their products.

The first thing that came to my mind was this was heavier then I thought it would be when I picked up the box when I got it delivered. But with all the heft it is a very strong built scooter. I like this scooter because it has the seat and has a basket in the back. I decided I wanted to do a side job like food delivery and this would do a good job doing it especially since it's electric and not like a bike so I don't have to use a lot of energy like a bicycle would. Anyways it has an advertised max speed of 15.5 MPH with 15 miles of range. I didn't try to get to 15 miles per hour with this where I live because there is a lot of cars and traffic but it went fast enough and with 15 miles of range I could do it for a few hours fine per day which is good. I also have enough range with this to take it to work while taking a ferry between my job and where I live. With the LED light in the front as well helps while at night so you can be seen while on the city streets. I just wished they gave a reflector or something for the back but that's quite easy to do on your own.

Great ride. The charge last long. I just wish that I bought two more for the price.

My dad love this scooter. I would certainly purchase again,

Great Scooter, thinking of getting another one for my other kid.

I actually bought 2 and 1 of them is slower. I tested them both because sometimes the weight makes them slower and sure enough, 1 was like 5 mph slower which sucks when your out as a team and they can't keep up

The best investment i have evermade is getting the scooter

His was represented as being able to pull weight of an adult. It doesn’t do that on a hill

It's very unsteady, the Stern will and the seat keeps coming untightened. The bike wabbles, it's very, very heavy. The salesman told me it's not heavy and it's public transportation friendly. I actually was about to email best. Buy to find out how I can return this item. What is your return policy

It had a swollen battery, so had to return. Hope they didn't resale it. Should have taken pictures before returning. No, but yes. Battery poses a insane safety risk.

They work for a while, then they don't. Service from manufacturer is an AI chat bot that offers little to no help.

I bought GoTrax Electric scooter, I was trying to fill air first time on rear tire after i bought scooter and air filling is not working for rear tire. I called customer service and they told i have to buy new tube and parts and i have to pay labor fees. I suggest if you are in good mood of spending amount on maintenance cost then only buy GoTrax scoter. Customer service is really not good. and they will ask you to spend more money after you buy. My Experience is not good here.

I checked the speed it was only 15 mph. I checked the distance it would take me and it was only 8.5 miles on a full charge. It is not what I expected. It's kinda like it's junk. Maybe they sent me a refurbished one not a brand spanking new one. I'm not happy with my purchase at all. I would not recommend buying this at all.